Product Documentation

Customer Interaction Manager

Track customer journeys across channels onpremise.

Hybrid Chat

Expertflow Hybrid Chat unifies customer chats, bots, contact center, and CRM.

Dynamics CRM Omnichannel Integration

Voice bridge that connects Cisco UCCE/UCCX with Microsoft Dynamics CRM for CTI call controls and transfer of data.

Campaigns

A multichannel campaign manager with the ability to customize call strategies and execution control.

Surveys

Quality Assurance and Customer (satisfaction) scores after a call / interaction.

Siebel CTI Connector

Integration between Cisco Contact Center and Oracle Siebel CRM.

Dashboards and Wallboards

Out of the box, prebuilt gadgets, enabling administrators to design their own wall and dashboard.

Supervisor Tools

Onestop administration interface to reskill UCCX agents, manage teams, contact service queues (CSQs) and CCX scripts.

SAP / Hybris C4C CTI Connector

The embedded CTI Connector toolbar provides call controls within the SAP CRM Interaction Center (ICI) or SAP Hybris C4C.

Voice Recording Solution

A simple, single & multilocation integrated voice recording solution.

Voice Recording Solution

A simple, single & multilocation integrated voice recording solution.

Service Cloud CX Integration

Integration between Cisco Contact Center and Oracle Service Cloud (aka Oracle CX, formerly known as RightNow).

Generic Connector

A middleware, providing asynchronous connectivity between Cisco Finesse and agents using CRM solutions.