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Customer Interaction Manager
Track customer journeys across channels on-premise.
Hybrid Chat
Expertflow Hybrid Chat unifies customer chats, bots, contact center, and CRM.
Dynamics CRM Omnichannel Integration
Voice bridge that connects Cisco UCCE/UCCX with Microsoft Dynamics CRM for CTI call controls and transfer of data.
Campaigns
A multi-channel campaign manager with the ability to customize call strategies and execution control.
Surveys
Quality Assurance and Customer (satisfaction) scores after a call / interaction.
Siebel CTI Connector
Integration between Cisco Contact Center and Oracle Siebel CRM.
Dashboards and Wallboards
Out of the box, prebuilt gadgets, enabling administrators to design their own wall- and dashboard.
Supervisor Tools
One-stop administration interface to reskill UCCX agents, manage teams, contact service queues (CSQs) and CCX scripts.
SAP / Hybris C4C CTI Connector
The embedded CTI Connector toolbar provides call controls within the SAP CRM Interaction Center (ICI) or SAP Hybris C4C.
Voice Recording Solution
A simple, single & multi-location integrated voice recording solution.
Service Cloud CX Integration
Integration between Cisco Contact Center and Oracle Service Cloud (aka Oracle CX, formerly known as RightNow).
Generic Connector
A middleware, providing asynchronous connectivity between Cisco Finesse and agents using CRM solutions.
ExpertFlow Mobile Agent
A mini mobile call center using ExpertFlow Mobile Agent App.
Call Parking Finesse Gadget
Agents can park/retrieve calls on IVR, handle multiple calls at the same time and easily switch between them.
Call Transfer Finesse Gadget
Allows agents to transfer a call to an available agent of a specific skill group.
Call Wrap-up Finesse Gadget
An agent can search, select and apply wrap-ups/disposition codes to inbound and outbound calls
Internal Chat Finesse Gadget
Agents can chat amongst each other.
Supervisor Whisper Finesse Gadget
Allows supervisors to covertly listen and instruct agents.