Hybrid Chat
Expertflow Hybrid Chat unifies customer chats, bots, contact center, and CRM.
Siebel CRM CTI Connector
Integration between Cisco Contact Center and Oracle Siebel CRM.
Customer Interaction Manager
Track customer journeys across channels on-premise.
Campaign Manager
A multi-channel campaign manager with the ability to customize call strategies and execution control.
Voice Recording
A simple, single & multi-location integrated voice recording solution
Supervisor Tools
One-stop administration interface to reskill UCCX agents, manage teams, contact service queues (CSQs) and CCX scripts.
SAP / Hybris C4C CTI Connector
The embedded CTI Connector toolbar provides call controls within the SAP CRM Interaction Center (ICI) or SAP Hybris C4C, eliminating the need for agents to switch between applications.