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Customer Interaction Manager
Track customer journeys across channels on-premise.
Hybrid Chat
Expertflow Hybrid Chat unifies customer chats, bots, contact center, and CRM.
Dynamics CRM Omnichannel Integration
Voice bridge that connects Cisco UCCE/UCCX with Microsoft Dynamics CRM for CTI call controls and transfer of data.
Campaigns
A multi-channel campaign manager with the ability to customize call strategies and execution control.
Surveys
Quality Assurance and Customer (satisfaction) scores after a call / interaction.
Siebel CTI Connector
Integration between Cisco Contact Center and Oracle Siebel CRM.
Dashboards and Wallboards
Out of the box, prebuilt gadgets, enabling administrators to design their own wall- and dashboard.
Supervisor Tools
One-stop administration interface to reskill UCCX agents, manage teams, contact service queues (CSQs) and CCX scripts.
SAP CRM CIC and SAP Hybris C4C CTI Connector
The embedded CTI Connector toolbar provides call controls within the SAP CRM Interaction Center (ICI) or SAP Hybris C4C.
Voice Recording Solution
A simple, single & multi-location integrated voice recording solution.
Generic Connector
A middleware, providing asynchronous connectivity between Cisco Finesse and agents using CRM solutions.
Service Cloud CX Integration
Integration between Cisco Contact Center and Oracle Service Cloud (aka Oracle CX, formerly known as RightNow).
Android/ iOS Finesse CTI App for CCX/ CCE
Mobile agent app for Android/ iOS, providing Cisco Finesse features.
Call Parking Finesse Gadget
Agents can park/retrieve calls on IVR, handle multiple calls at the same time and easily switch between them.
Salesforce Connector
Salesforce CTI Connector
Call Transfer Finesse Gadget
Allows agents to transfer a call to an available agent of a specific skill group.
Call Wrap-up Finesse Gadget
An agent can search, select and apply wrap-ups/disposition codes to inbound and outbound calls
Internal Chat Finesse Gadget
Agents can chat amongst each other.
Supervisor Whisper Finesse Gadget
Allows supervisors to covertly listen and instruct agents.
Supervisor Whisper Finesse Gadget
Allows supervisors to covertly listen and instruct agents.