Product Documentation

Track customer journeys across channels on-premise.

Expertflow Hybrid Chat unifies customer chats, bots, contact center, and CRM.

Voice bridge that connects Cisco UCCE/UCCX with Microsoft Dynamics CRM for CTI call controls and transfer of data.

A multi-channel campaign manager with the ability to customize call strategies and execution control.

Quality Assurance and Customer (satisfaction) scores after a call / interaction.

Integration between Cisco Contact Center and Oracle Siebel CRM.

Out of the box, prebuilt gadgets, enabling administrators to design their own wall- and dashboard.

One-stop administration interface to reskill UCCX agents, manage teams, contact service queues (CSQs) and CCX scripts.

The embedded CTI Connector toolbar provides call controls within the SAP CRM Interaction Center (ICI) or SAP Hybris C4C.

A simple, single & multi-location integrated voice recording solution.

Integration between Cisco Contact Center and Oracle Service Cloud (aka Oracle CX, formerly known as RightNow).

A middleware, providing asynchronous connectivity between Cisco Finesse and agents using CRM solutions.

Agents can park/retrieve calls on IVR, handle multiple calls at the same time and easily switch between them.

Allows agents to transfer a call to an available agent of a specific skill group.

An agent can search, select and apply wrap-ups/disposition codes to inbound and outbound calls

Agents can chat amongst each other.

Allows supervisors to covertly listen and instruct agents.