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Hybrid Chat

Expertflow Hybrid Chat unifies customer chats, bots, contact center, and CRM.

Siebel CRM CTI Connector

Integration between Cisco Contact Center and Oracle Siebel CRM.

We are constantly updating our documentation. If the document you require is not available / incomplete, please let us know here and will revert via email.

Customer Interaction Manager

Track customer journeys across channels on-premise.

Campaign Manager

A multi-channel campaign manager with the ability to customize call strategies and execution control.

Voice Recording

A simple, single & multi-location integrated voice recording solution

Supervisor Tools

One-stop administration interface to reskill UCCX agents, manage teams, contact service queues (CSQs) and CCX scripts. 

SAP / Hybris C4C CTI Connector

The embedded CTI Connector toolbar provides call controls within the SAP CRM Interaction Center (ICI) or SAP Hybris C4C, eliminating the need for agents to switch between applications.

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