Expertflow Hybrid Chat unifies customer chats, bots, contact center, and CRM.
Supported customer channels are Web and SMS. The agent gadget can be integrated with Cisco Finesse and agent chat login works with Finesse SSO. Rasa.ai is shipped as an integrated bot solution wile other bots may be integrated via the bot API. The Bot may be configured to work for auto answer to customer queries as well as for the agent assistance.
Chat solution may also be linked with an out of the box Knowledge Base solution.
For product features, see data sheet.
Hybrid Chat solution exposes integration interfaces for any customer channel, human agent channels, 3rd party chatbots, and 3rd party applications (for sending messages to customers). Read more...
To install the solution using Docker, see Installation with Docker Compose
To learn more about configuration of Hybrid Chat components, see users and configuration guides.