Hybrid Chat

Expertflow Hybrid Chat unifies customer chats, bots, contact center, and CRM.

Supported customer channels are Web and SMS. The agent gadget can be integrated with Cisco Finesse and agent chat login works with Finesse SSO. Rasa.ai is shipped as an integrated bot solution wile other bots may be integrated via the bot API. The Bot may be configured to work for auto answer to customer queries as well as for the agent assistance.

Chat solution may also be linked with an out of the box Knowledge Base solution. 

For product features, see data sheet

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API Guide

Hybrid Chat solution exposes integration interfaces for any customer channel, human agent channels, 3rd party chatbots, and 3rd party applications (for sending messages to customers).  Read more...

Deployment Guide

To install the solution using Docker, see Installation with Docker Compose

User Guides

To learn more about configuration of Hybrid Chat components, see users and configuration guides.


Release Notes

Click here, to access our release notes for this version.

Previous Releases

Solution Reference

For a complete technical specification of the solution including solution setup prerequisites, solution architecture, deployment models, see Solution Reference

FAQs

To view the frequently asked questions, click here.