Chat Channel Capabilities

Facebook Channel Capabilities 

CapabilitySpecifications
Text Message

Customer can send a text message of type UTF-8 that can have a maximum of 2000 characters.

EmojiCustomer can send any of the Emoji characters that Facebook supports but only the following sub-set of Emojis will be visible on the Agent interface
File transfer

Max Size: 25 MB

Supported file formats:

  • Images (.PNG, .JPEG)
  • Documents (.pdf, .ppt, .doc, .docx, .xlsx, .txt)

Follow these instructions to see how FB supports attachments: https://developers.facebook.com/docs/messenger-platform/send-messages#sending_attachments

  1. No virus scanning is done
  2. No spam or abusive content detection 
  3. Attachments are not encrypted on the File server.


Viber Channel Capabilities 

CapabilitySpecifications
Text Message

Customer can send a text message of type UTF-8 that can have a maximum of 2000 characters.

EmojiCustomer can send any of the Emoji characters that Facebook supports but only the following sub-set of Emojis will be visible on the Agent interface
File transfer

Max Size:

Image = 1 MB

File = 25 MB

Supported file formats:

  • Images (.JPEG)
  • File (.pdf, .ppt, .doc, .docx, .xlsx, .txt)
  1. No virus scanning is done
  2. No spam or abusive content detection 
  3. Attachments are not encrypted on the File server.


Telegram Channel Capabilities 

CapabilitySpecifications
Text Message

Customer can send a text message of type UTF-8 that can have a maximum of 4096 characters.

EmojiCustomer can send any of the Emoji characters that Facebook supports but only the following sub-set of Emojis will be visible on the Agent interface
File transfer

Max Size: 25 MB

Supported file formats:

  • Images (.PNG, .JPEG)
  • Documents (.pdf, .ppt, .doc, .docx, .xlsx, .txt)
  1. No virus scanning is done
  2. No spam or abusive content detection 
  3. Attachments are not encrypted on the File server.


Agent Chat Message Capabilities 

CapabilitySpecificationFacebookSMSWeb ChatWhatsAppTelegramViber
Text MessageA configurable number of characters (Max: 2000) of type UTF-8. (tick)

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Twilio limitations

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EmojiSend and receive supported list of emojis(tick)(error)(tick)(tick)(tick)(tick)
File transfer

Max Size: 25 MB

Supported file formats:

  • Images (.PNG, .JPEG)
  • Documents (.pdf, .ppt, .doc, .docx, .xlsx, .txt)
  1. No virus scanning is done
  2. No spam or abusive content detection 
  3. Attachments are not encrypted on the File server.
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