Agent Gadget Android App Installation Guide

This document provides prerequisites, system requirements, and installation instructions of the Agent Gadget mobile app.

Software Requirements

See the Compatibility Guide for all the requirements.

Prerequisites

It is assumed that you have followed the deployment guide already for hybrid chat solution deployment.

Installation Steps

The Internet should be available on the mobile device to carry out the installation steps. 

  1. Open the browser on the target Andriod device and download the mobile app APK.
  2. Once it's downloaded, open Downloads, tap on the APK file to install it.
  3. After the successful installation, launch the application and allow all the permissions asked by the OS.

Configuration

Once application the launched, go to settings page and

  1. Enter the agent gadget URL and press save.  



  2. Login into the agent gadget.

     


Limitations

IssueLimitations

Landscape mode limitations

CSN-3867

Typing space not showing up when keypad open in landscape mode. The gadget is best viewed in portrait mode.

View attachment limitation

CSN-3869

When the agent is handling an active chat, if the agent opens an attachment the file is opened outside the context of the application. There is no way to go back for the agent to revert to the app. If we press the back button then an error message is displayed on screen and the agent has to re-login.