This is a minor release with performance improvements and some bug fixes.
|Issue Summary||JIRA Issue||Priority|
Chat solution stopped working - PTCL
PTCL-205 - Getting issue details... STATUS
One chat session routed to two agents - PTCL
CSN-2134 - Getting issue details... STATUS
High resources utilization
CSN-2116 - Getting issue details... STATUS
Showing incorrect time in the database for chats
PTCL-210 - Getting issue details... STATUS
|Multiple chat records against one chat id in the database|
PTCL-209 - Getting issue details... STATUS
Customer gadget performance improvement
CSN-2126 - Getting issue details... STATUS
Too much memory is used by comm-server and MRE
CSN-2125 - Getting issue details... STATUS
|A single word was breaking into the next line in the message bubble of customer gadget.|
CSN-1458 - Getting issue details... STATUS
Upgrade from the Previous Release
Take a backup of current installation directory i.e. chat-solution. Make a temp directory and run deploy.sh to clone configurations.
|Updates in this release||Affected Components|
|The timezone of all containers is synchronized with the host machine|
mre, comm-server, activemq
|EABC has been updated, Hibernate is using cache now and EABC is hosted via HTTPS|
|NGINX response body is zipped||All web components|
|Improved memory utilization|
|Multiple records against one chat are removed|
|Added new environment variable |
|Added new environment variable file having timezone configurations.|
|Configuration for calendar API has been updated from |
|All Docker Compose files|
Replace all docker-compose files.
|Replace this file and restart NGINX service.|
|Customer-name filed updated to nvarchar from varchar in Queue_Chat_Detail table of reporting database|
|Issue Summary||JIRA Issue||Priority||Workaround|
|UMM Stopped Working-PTCL|
PTCL-206 - Getting issue details... STATUS
|Max Chat configuration is not working|
CSN-2078 - Getting issue details... STATUS
|Multiple screens show in case of closed working hours|
CSN-2135 - Getting issue details... STATUS
|Estimated wait time shouldn't be visible when there is no agent available|
CSN-1965 - Getting issue details... STATUS
This release was tested only with configurations: DIRECT_HANDOFF=TRUE & HYBRID_CHAT=TRUE.
Tested only with RASA & Knowlege Base Articulate.
It is only Compatible with UCCE version v10.5 & Finesse version v10.5.
Tested only with Chrome, Mozilla Firefox browsers for Agent Gadget & Internet Explorer, Edge, Mozilla Firefox, Google Chrome for Customer Gadget.