Chat Detail Report

Report SummaryDetail of agent activity on different chats
Status

CUIC DEVELOPED, EF-BI NOT_DEVELOPED, EFBI-Custom DEVELOPED

Reporting Fields

FieldsDescription
DateSelected date from the filter
Agent NameName of the agent
Queue NameName of the chat queue
Customer NumberANI of the customer
Customer NameName of the customer
Queue TimeThe queue time of the chat in hh:mm:ss format
Start TimeThe start time of the chat in hh:mm:ss format
End TimeThe end time of the chat in hh:mm:ss format
Channel Data 1Additional data variables, to be set while starting the chat
Channel Data 2Additional data variables, to be set while starting the chat
Channel Data 3Additional data variables, to be set while starting the chat
Channel Data 4Additional data variables, to be set while starting the chat
Channel Data 5Additional data variables, to be set while starting the chat
Chat DispositionEnd Reason of the chat
Chat TranscriptLink to the chat transcript

Filter

  • Date & Time 
  • Agent(s) - Not available in EFBI-Custom