CSN-1021 - Getting issue details... STATUS
On restore, chat-server:
The agent cannot receive new chat requests until the agent changes the state to READY.
CSN-2288 - Getting issue details... STATUS
For the Viber keyboard message, ButtonPayload / ActionBody is showing in the agent gadget history. As per the Viber keyboard message reply policy,
Hence, ActionBody / ButtonPayload is being sent to the chatbot and also shown in agent gadget history.
At a later stage, we plan to implement structured messages support in agent gadget, which will resolve this issue.