CIM lab details

Prerequisites

Make sure the following prerequisites are met,

  • Cisco Anyconnect is connected
  • Firefox is installed on your machine
  • Cisco IP Communicator is installed on your machine (only if you want to make calls)

Exception

Software Access

The detail on how you can access CIM is given below.

ModuleInfo Notes
CIM Adminhttps://198.18.134.29

Username: admin

Password: admiN123!

CIM Gadgethttps://uccx1.dcloud.cisco.com:8445Click CIM tab in left pane

Agent/Supervisor Credentials:

User idPasswordExtensionTypeNotes
sjeffersC1sco123451080AgentThe extension is already up and running on the server machine
jopetersC1sco123451081AgentThe extension is already up and running on the server machine
rbarrowsC1sco123451082SupervisorThe extension is already up and running on the server machine

Caller Device Number: (Only if you want to make calls)

Device NumberDevice NameTFTPNotes
+19725551083 (Ext 1083)SEP123455432166198.18.133.3Register this device with your Cisco IP communicator on your machine to make calls

DN to make calls on queue:

DNNotes
6019Dial 6019 from +19725551083 (Ext 1083) to make a call on Queue so that the agent can get the call or you can dial the agent's extensions directly.

Demo Script:

For details on the demo script and training videos, click here