Dashboards and Wallboards


ExpertFlow Dashboards & Wallboards application allows the contact center administrators, supervisors and agents to customize new dashboards as per the needs of the business. Each user can create its own dashboard or admins create a contact center Wallboard to be displayed on a large screen in a room. 

The application comes with predefined gadgets (display types ) to be added on a dashboard container. The user can then customize the gadget to see the attributes important to the business while hiding the rest of the other attributes.

There are six different templates. So user can create dashboard in six different ways. User can also add gadgets to the dashboard. The gadgets are 

  • Speedometer

  • Pie Chart

  • Line Chart

  • Bar Chart

  • Doughnut Chart 

  • Data Table

  • 4 Cards with Icons 

  • 4 Card

  • 3 Cards Horizontal

  • Greeting Message

  • Text Box

Different dashboards can be added in a Dashboard Group. The link can be generated for the dashboard and dashboard group. The dashboard can also be copied. User can also add Data Services URL in it. Settings are used to update the logo 

We are constantly updating our documentation. If the document you require is not available / incomplete, please let us know here and will revert via email.

Solution Reference

For a complete technical specification of the solution including solution setup prerequisites, solution architecture, deployment models, see Solution Reference

API Guide

For a complete API reference, click here.

Deployment Guide

To install the solution using Docker, see Deployment Guide




Release Notes

Release Notes
This is a major release of Dashboards & Wallboards which includes the support with the Cisco UCCE platform. The release also includes some UI enhancements on the front-end and some bug fixes from the previous releases.

For complete release notes, checkout Release Notes.

Solution Prerequisites

To learn more about Hybrid Chat under different deployment profiles. click here.

User Guide

To learn more about the configuration of different Wallboard components, see user guide..