Expertflow Hybrid Chat unifies customer chats, bots, contact center, and CRM.
Supported customer channels are Web and SMS. The agent gadget can be integrated with Cisco Finesse and agent chat login works with Finesse SSO. Rasa.ai is shipped as an integrated bot solution wile other bots may be integrated via the bot API. The Bot may be configured to work for auto answer to customer queries as well as for the agent assistance.
Chat solution may also be linked with an out of the box Knowledge Base solution.
Components and Architecture