ECM lab details

Prerequisites

Make sure the following prerequisites are met,

  • Cisco Anyconnect is connected
  • Firefox is installed on your machine
  • Cisco IP Communicator is installed on your machine 

Software Access

The detail on how you can access ECM is given below.

Module

Info 

Notes

UMM

https://branding.dcloud.cisco.com:8443/umm

Note: Access this link in the same browser where you will access ECM, so that an exception can be added

Administrator

Username: admin

Password: admiN123!

ECMhttps://branding.dcloud.cisco.com

Administrator

Username: admin

Password: admiN123!


Finesse Details 

Finesse URL: https://uccx1.dcloud.cisco.com:8445

Agent/Supervisor Credentials:

User id

Password

Extension

Type

Notes

sjeffersC1sco123451080AgentThe extension is already up and running on the server machine
jopetersC1sco123451081AgentThe extension is already up and running on the server machine
rbarrowsC1sco123451082SupervisorThe extension is already up and running on the server machine

Customer Device Number: 

Device Number

Device Name

TFTP

Notes

+19725551083 (Ext 1083)SEP123455432166198.18.133.3Register this device with your Cisco IP communicator on your machine to receive campaign calls

Number to upload for Agent based outbound call:

Number

Notes

1083Create a CSV/TXT file and add a number "1083" in it for upload

Demo Script:

For details on the demo script and training videos, click here