Microsoft Dynamics Web-based CTI Connector

A web based Computer Telephony Integration solution that embeds a CTI Toolbar inside Microsoft Dynamics CRM. The embedded CTI toolbar allows the contact centre agents to manage call controls and agent state controls from within the Microsoft Dynamics web interface.

It is one of three types of  connectors that we built between Microsoft Dynamics CRM and Cisco Callcenters, and has the advantage that it requires no agent-side software to be installed.

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Solution Reference