Expertflow Hybrid Chat unifies customer chats, bots, contact center, and CRM.
Integration between Cisco Contact Center and Oracle Siebel CRM.
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A multi-channel campaign manager with the ability to customize call strategies and execution control.
A simple, single & multi-location integrated voice recording solution
One-stop administration interface to reskill UCCX agents, manage teams, contact service queues (CSQs) and CCX scripts.
The embedded CTI Connector toolbar provides call controls within the SAP CRM Interaction Center (ICI) or SAP Hybris C4C, eliminating the need for agents to switch between applications.