PCS lab details

Prerequisites

Make sure the following prerequisites are met,

  • Cisco Anyconnect is connected
  • Firefox is installed on your machine
  • Cisco IP Communicator is installed on your machine (only if you want to make calls)

Software Access

The detail on how you can access PCS  is given below.

Module

Info 

Notes

PCShttps://branding.dcloud.cisco.com:8443/PCS

Administrator

Username: admin

Password: admiN123!

PCS Web Survey Formhttps://branding.dcloud.cisco.com:8443/PCS/survey/customerFeedbackForm?userEmail=Jehanzeb.riaz@expertflow.com&skillTargetId=1080You can perform web survey via this link. For different records, just change the email address in this link and access it.


Finesse Details 

Finesse URL: https://uccx1.dcloud.cisco.com:8445

Agent/Supervisor Credentials:

User id

Password

Extension

Type

Notes

sjeffersC1sco123451080AgentThe extension is already up and running on the server machine

Caller Device Number: (Only if you want to make calls)

Device Number

Device Name

TFTP

Notes

+19725551083 (Ext 1083)SEP123455432166198.18.133.3Register this device with your Cisco IP communicator on your machine to make calls

DN to make calls on queue:

DN

Notes

4225Dial 4225 from +19725551083 (Ext 1083) to make a call on Queue so that the agent can get the call. PCS will trigger when the agent ends the call

Demo Script:

For details on the demo script and training videos, click here