Reach out to your mobile customers by adding an SMS channel to your Cisco Contact Center in several different ways:
- Route SMS messages to contact center agents as a chat or as an escalation after an automated chatbot SMS dialogue, by integrating with Expertflow's chat framework.
- Agents can send information to customers calling from their mobile phone by using the SMS Finesse gadget.
- Broadcast messages to a group of customers or send SMS as part of a marketing campaign that include voice calls and SMS.
- Enable SMS as a channel for any of your IT applications, such as your IVR (CVP, IP-IVR), or for automated notifications for example from a ticketing tool.
- Use SMS as a channel for your customer satisfaction/feedback surveys