Supervisor Tools lab details

Prerequisites

Make sure the following prerequisites are met

  • Cisco Anyconnect is connected
  • Firefox is installed on your machine
  • Cisco IP Communicator is installed on your machine 

Software Access

The detail on how you can access Supervisor Tools is given below.

Module

Info 

Notes

Supervisor Toolshttps://198.18.134.29:8443/umm

Administrator

Username: admin

Password: admiN123!

"Active Directory" option button is checked



Supervisor

Username: rbarrows

Password: C1sco12345

"Contact Center" option button is checked


Finesse Details 

Finesse URL: https://uccx1.dcloud.cisco.com:8445

Agent/Supervisor Credentials:

User id

Password

Extension

Type

Notes

User id

Password

Extension

Type

Notes

sjeffersC1sco123451080AgentThe extension is already up and running on the server machine
jopetersC1sco123451081AgentThe extension is already up and running on the server machine
rbarrowsC1sco123451082SupervisorThe extension is already up and running on the server machine

Caller Device Number: 

Device Number

Device Name

TFTP

Notes

Device Number

Device Name

TFTP

Notes

+19725551083 (Ext 1083)SEP123455432166198.18.133.3Register this device with your Cisco IP communicator on your machine to make calls

DN to make calls on queue:

DN

Notes

6019Dial 6019 from +19725551083 (Ext 1083) to make a call on Queue so that the agent can get the call or you can dial the agent's extensions directly.

Demo Script:

Will be available soon