ExpertFlow applications have a central authentication module which, if integrated with Cisco Contact Center, automatically synchronizes contact center supervisors and agents from the Cisco contact center into the User Management module. This allows any contact center agent/supervisor to log into the EF application with the same Finesse credentials, without having to create a new username/password in the application.
Single Sign On (SSO) with Finesse is now also supported and works if implemented within the individual EF component integrated with UMM.
For complete details, checkout Release Notes.
For complete details, checkout Solution Reference.
For complete details, checkout Deployment Guide.