The Expertflow Voice Recording Solution is a replacement of Cisco Mediasense, for single & multi-site contact centers up to 100 concurrent agents. Calls are recorded & stored as individual call legs including call hold, call transfer and call conference. The recordings can be archived, deleted or downloaded, and a RESTful API provides access to all objects.
For release notes, click here.
For a complete technical specification of the solution including solution setup prerequisites, solution architecture, deployment models, see Solution Reference Document
Solution Components and Architecture
For details regarding the Terminology, Components & Architecture, see Solution Components and Architecture