EF Microsoft Dynamics CRM - CTI Connector, is a voice bridge that connects CISCO Unified Contact Center Enterprise (UCCE) or Cisco Unified Contact Center Express (UCCX) with Microsoft Dynamics CRM for CTI call controls and transfer of data. Information captured on the IVR (Cisco IP-IVR or CVP) is transferred to the CTI connector and passed to the customer profile in Microsoft Dynamics CRM. Expertflow proposes two types of connecotrs 1. MS Dynamics CRM Unified Service Desk CTI Connector - completely integrated 2. MS Dynamics CRM - CTI Connector for users that don't want to use USD or prefer a separate callcontrol gadget.