{ "allowRemoteResourceManagement": true, "policyEnforcementMode": "ENFORCING", "resources": [ { "name": "campaign", "ownerManagedAccess": false, "attributes": {}, "_id": "65fcc140-2ebc-4e0f-937c-3e798539fdb5", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ], "icon_uri": "" }, { "name": "business-calendar", "ownerManagedAccess": false, "displayName": "Business Calendar", "attributes": {}, "_id": "0def7b51-f930-47eb-96c3-3ee31a2994c2", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ] }, { "name": "bot-settings", "ownerManagedAccess": false, "displayName": "Bot Settings", "attributes": {}, "_id": "1fd7e48f-8b7e-402b-885f-c918222145d0", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ] }, { "name": "reason-code", "ownerManagedAccess": false, "displayName": "Reason Code", "attributes": {}, "_id": "150d59e0-c2db-46b6-8a1a-b8ccb4dde6f7", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ] }, { "name": "subscribed-list", "ownerManagedAccess": false, "displayName": "Subscribed List", "attributes": {}, "_id": "2158c6d6-cfdc-4ecb-aab4-8c521ee0d193", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ] }, { "name": "agent-conversation-control", "ownerManagedAccess": false, "attributes": {}, "_id": "db95f093-7a90-43ab-a0d7-7afca15fbec6", "uris": [], "scopes": [ { "name": "view_initiate_chat" }, { "name": "view_history" }, { "name": "view_wrap_up" }, { "name": "view_direct_transfer" }, { "name": "view_leave_chat" }, { "name": "view_history_active_customer " }, { "name": "view_conference" }, { "name": "view_consult" } ], "icon_uri": "" }, { "name": "web-widget", "ownerManagedAccess": false, "displayName": "Web Widget", "attributes": {}, "_id": "531824cc-1668-4af8-9a53-d7ac17be09bb", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ] }, { "name": "general-settings", "ownerManagedAccess": false, "displayName": "General Settings", "attributes": {}, "_id": "79995a59-1c1c-4747-af83-8b35a1c71001", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ] }, { "name": "supervisor", "ownerManagedAccess": false, "displayName": "Supervisor Dashboard", "attributes": {}, "_id": "7ef8836c-7afd-4602-8289-eae92acca295", "uris": [], "scopes": [ { "name": "view_all" } ], "icon_uri": "" }, { "name": "pull-mode-list", "ownerManagedAccess": false, "attributes": {}, "_id": "256c9074-aa23-49f9-8508-0637e369c05d", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ], "icon_uri": "" }, { "name": "customer", "ownerManagedAccess": false, "attributes": {}, "_id": "5d0a7462-6bc3-4f76-89a4-9259073fb9fd", "uris": [], "scopes": [ { "name": "view" }, { "name": "masked_pii" }, { "name": "view_pii" }, { "name": "view_in_conversation" }, { "name": "manage_in_conversation" }, { "name": "manage" } ], "icon_uri": "" }, { "name": "routing-engine", "ownerManagedAccess": false, "displayName": "Routing Engine", "attributes": {}, "_id": "f506144a-24e1-4e0d-ad6a-b7ba086f57ff", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ], "icon_uri": "" }, { "name": "routing-attribute", "ownerManagedAccess": false, "attributes": {}, "_id": "155be598-60d5-424e-bebb-8036f28548aa", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ], "icon_uri": "" }, { "name": "mrd", "ownerManagedAccess": false, "attributes": {}, "_id": "a73258fd-3e5e-40d1-b55f-4b0d570826fe", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ], "icon_uri": "" }, { "name": "agent-mrd", "ownerManagedAccess": false, "attributes": {}, "_id": "b14d8931-7e8b-4cc2-ab73-efdc6ebd2f7d", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ], "icon_uri": "" }, { "name": "queue", "ownerManagedAccess": false, "attributes": {}, "_id": "c6c6163a-cda1-4885-8c06-51c90e16034a", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ], "icon_uri": "" }, { "name": "customer-labels", "ownerManagedAccess": false, "attributes": {}, "_id": "0697f9c1-e15f-436b-9dd4-de11f80887d1", "uris": [], "scopes": [ { "name": "assign_label" }, { "name": "manage" } ], "icon_uri": "" }, { "name": "channel-manager", "ownerManagedAccess": false, "displayName": "Channel Manager", "attributes": {}, "_id": "7d566dcc-02da-4ba9-856f-87a5bd5d95e8", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ] }, { "name": "customer-schema", "ownerManagedAccess": false, "attributes": {}, "_id": "1d0c4094-9584-47fa-9a7f-4dee489cf4f7", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ], "icon_uri": "" }, { "name": "agent-desk-setting", "ownerManagedAccess": false, "displayName": "Agent Desk Settings", "attributes": {}, "_id": "d92dfef7-ce44-49a7-b39f-9e8a4c9b6a2d", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ] }, { "name": "forms", "ownerManagedAccess": false, "displayName": "Forms", "attributes": {}, "_id": "b47dc86a-7dc0-4fe2-b995-f6a5a2962184", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ] }, { "name": "state-change", "ownerManagedAccess": false, "displayName": "State Change", "attributes": {}, "_id": "81e4cf55-e5fe-4612-965a-14e6d5888ca2", "uris": [], "scopes": [ { "name": "manage_state_change" } ], "icon_uri": "" }, { "name": "agent-attributes", "ownerManagedAccess": false, "attributes": {}, "_id": "58ad83a2-e45d-43ff-b816-4a2ff32b5701", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ], "icon_uri": "" }, { "name": "recording-link", "ownerManagedAccess": false, "attributes": {}, "_id": "28310ed8-282f-4bda-8254-36cb81382c72", "uris": [], "scopes": [ { "name": "view" }, { "name": "view_all" } ], "icon_uri": "" }, { "name": "agent-dashboard", "ownerManagedAccess": false, "attributes": {}, "_id": "1f4de32d-7beb-4d4b-9b1d-a486e97d0a0f", "uris": [], "scopes": [ { "name": "view" } ], "icon_uri": "" }, { "name": "teams", "ownerManagedAccess": false, "attributes": {}, "_id": "70d72777-ede1-41e7-9117-9613e1b7db9d", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ], "icon_uri": "" } ], "policies": [ { "id": "6816548f-a993-4dc2-b881-3cdc5ef66f6d", "name": "Do Consult - view_consult - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/senior_agents_permission\",\"extendChildren\":false},{\"path\":\"/agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "176bd706-3a06-4e8a-9402-6aeef5407f27", "name": "queue-view-policy", "description": "queue-view-policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"routing-manager\",\"required\":false},{\"id\":\"supervisor\",\"required\":false},{\"id\":\"admin\",\"required\":false}]" } }, { "id": "1dec54a4-2dac-40c4-917b-18f3df1e13ef", "name": "mrd-manage-policy", "description": "mrd-manage-policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "f57ccdd7-af3b-4bbe-99fa-0e73fb8cfc5d", "name": "agent-attributes-manage-policy", "description": "agent-attributes-manage-policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"supervisor\",\"required\":false},{\"id\":\"admin\",\"required\":false},{\"id\":\"routing-manager\",\"required\":false}]" } }, { "id": "bdced996-a04d-470a-a010-f7e9b23d30a4", "name": "agent-mrd-manage-policy", "description": "agent-mrd-manage-policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"routing-manager\",\"required\":false},{\"id\":\"supervisor\",\"required\":false},{\"id\":\"admin\",\"required\":false}]" } }, { "id": "485a637e-3779-4e27-b312-751b2d0a492c", "name": "routing-attribute-manage-policy", "description": "routing-attribute-manage-policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "02d4de8d-050d-4774-ab7c-a8d09288b3f7", "name": "View Customer Schema - view - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/senior_agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "bd196b35-a967-42a0-89ff-0ff25f6e53f0", "name": "Assign Labels - assign_label - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/senior_agents_permission\",\"extendChildren\":false},{\"path\":\"/agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "6e0a6514-22f1-4841-b865-b58da2633813", "name": "View Customer History - view_history_active_customer - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/agents_permission\",\"extendChildren\":false},{\"path\":\"/senior_agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "5fc16ca9-8786-4941-8d35-f763b17c6861", "name": "View Customer History - view_history - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/senior_agents_permission\",\"extendChildren\":false},{\"path\":\"/agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "9edc277a-d176-44c9-bd93-fd4dfc18866a", "name": "Create New Customer - manage - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/agents_permission\",\"extendChildren\":false},{\"path\":\"/senior_agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "e7f4cd43-182c-45c6-a77d-65acaf53a37c", "name": "manage-routing-engine-policy", "description": "manage-routing-engine-policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "90d35081-90c0-4429-82d1-139d7ebd2228", "name": "Add Wrap-up - view_wrap_up - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/senior_agents_permission\",\"extendChildren\":false},{\"path\":\"/agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "16214fc7-c24d-4859-ac92-27c7057ce683", "name": "manage-web-widget-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "1793dbc7-8110-44cc-ab37-1830da2ac8d4", "name": "manage-pull-mode-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "79996fe9-0128-4575-a234-7ebed7e81a5a", "name": "Do Conference - view_conference - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/senior_agents_permission\",\"extendChildren\":false},{\"path\":\"/agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "a3095bae-56ab-4f68-a561-eb2c690104ca", "name": "routing-attribute-view-policy", "description": "routing-attribute-view-policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"supervisor\",\"required\":false},{\"id\":\"admin\",\"required\":false},{\"id\":\"routing-manager\",\"required\":false}]" } }, { "id": "9cd5c621-837d-43e5-8d0f-11f11dc63909", "name": "agent-mrd-view-policy", "description": "agent-mrd-view-policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false},{\"id\":\"supervisor\",\"required\":false},{\"id\":\"routing-manager\",\"required\":false}]" } }, { "id": "db9c9186-daae-4f9e-aec6-b99c758059da", "name": "agent-attributes-view-policy", "description": "agent-attributes-view-policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"routing-manager\",\"required\":false},{\"id\":\"admin\",\"required\":false},{\"id\":\"supervisor\",\"required\":false}]" } }, { "id": "39637734-e8ea-44e4-baa6-637262a0de82", "name": "queue-manage-policy", "description": "queue-manage-policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"supervisor\",\"required\":false},{\"id\":\"admin\",\"required\":false}]" } }, { "id": "29d6b9f2-c609-42d8-8603-6eb6109adcf4", "name": "Recording Link - view - Policy", "description": "This Policy will manage the group that is allowed to only see its own recording link in Conversation.", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "7d2a2532-9dc4-4c50-9290-f7e562e46120", "name": "manage-form-policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":true}]" } }, { "id": "04b257cd-2027-447a-9bc1-cfd97a9bf383", "name": "Recording Link - view_all - Policy", "description": "This Policy will manage a group whose all members are allowed to see all the recording links in a Conversation.", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/senior_agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "253c695d-efd1-4684-9510-b5357ee78452", "name": "Access Agent Dashboard - view - Policy", "description": "Every user with this policy will be able to see their stats of Team/Queue on Dashboard.", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/senior_agents_permission\",\"extendChildren\":false},{\"path\":\"/agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "dedb097c-e825-43f7-b0c3-bb1c0dac3b30", "name": "view-team-policy", "description": "user with this policy can view team in unified-admin.", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"supervisor\",\"required\":false},{\"id\":\"admin\",\"required\":false}]" } }, { "id": "14e17992-3b75-4f9f-aa96-3adaf7adc7ff", "name": "manage-team-policy", "description": "user with this policy can manage team in unified-admin.", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false},{\"id\":\"supervisor\",\"required\":false}]" } }, { "id": "05476dba-c23f-416b-9450-6afaefcea857", "name": "View Campaigns - view - Policy", "description": "User with this policy can view the Campaigns setting portal in Unified Admin.", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "22188b0d-d271-47e6-8f07-a7d78eeb04f8", "name": "Manage Campaign - manage - policy", "description": "User with this policy can manage the Campaigns setting portal in Unified Admin.", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":true}]" } }, { "id": "5e5ba0f7-1aa5-465f-9b07-1780e1d8b60d", "name": "View Survey - view - Policy", "description": "User with this policy can view the Survey setting portal in Unified Admin.", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false},{\"id\":\"supervisor\",\"required\":false},{\"id\":\"routing-manager\",\"required\":false}]" } }, { "id": "9de40781-a9af-470a-a63b-39d50cbd6065", "name": "Manage Survey - manage - policy", "description": "User with this policy can manage the Surveys setting portal in Unified Admin.", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"supervisor\",\"required\":false},{\"id\":\"admin\",\"required\":false}]" } }, { "id": "0ddae83b-6a1b-42c3-8ff8-3354efa9ce0f", "name": "Manage Customer Schema - manage - Policy", "description": "Manage Customer Schema - manage - Policy", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/senior_agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "1bf0d888-02a5-4ffa-b26e-1db07a5e2280", "name": "Do Direct Transfer - view_direct_transfer - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/senior_agents_permission\",\"extendChildren\":false},{\"path\":\"/agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "9a7fada9-f948-4db8-bf4a-120614c378cf", "name": "manage-calendar-policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":true}]" } }, { "id": "76ef8073-e738-4ec1-935f-8a7e3a82c64d", "name": "Leave Chat\t- view_leave_chat - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/agents_permission\",\"extendChildren\":false},{\"path\":\"/senior_agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "8f05bd21-5cc9-4abf-bd17-f6278d5cc839", "name": "Subscribed List - view - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/senior_agents_permission\",\"extendChildren\":false},{\"path\":\"/agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "ca51150a-ebb8-484e-98aa-cb4d02a45442", "name": "Subscribed List - manage - Policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"supervisor\",\"required\":true}]" } }, { "id": "8aecd332-62cd-4e8b-9a10-5ef1e3c25ec6", "name": "Supervisor Dashboard - view_all - Policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"supervisor\",\"required\":true}]" } }, { "id": "bc7ebdc7-980e-4ab9-9055-80ed4f0a312a", "name": "manage-reason-code-policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":true}]" } }, { "id": "1a469269-2dae-4d44-8de8-6cab20f71761", "name": "Access Customer Profiles - view_in_conversation - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/agents_permission\",\"extendChildren\":false},{\"path\":\"/senior_agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "cf932360-db33-4798-ba51-bd17ae166cd6", "name": "manage-general-settings", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":true}]" } }, { "id": "6345be5a-eb2b-4ec6-a20c-fab54ad472e1", "name": "Access Customer Profiles - view - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/agents_permission\",\"extendChildren\":false},{\"path\":\"/senior_agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "e88e4b0f-212e-4721-9f73-4ccb9a7e1bcf", "name": "manage-channel-manager-policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":true}]" } }, { "id": "1a51ee2e-032f-4893-b9d4-b4bfd7da1ad1", "name": "manage-agent-desk-setting", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":true}]" } }, { "id": "f8ef1034-3204-4b4e-8dcf-1ce5d9c558fe", "name": "view-calendar-policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false},{\"id\":\"routing-manager\",\"required\":false}]" } }, { "id": "ed9939af-9c4e-4283-9f02-24eca663b1c2", "name": "Customer PII - view_pii - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/senior_agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "f0a0e7dc-5e47-480e-ac7f-14749772dceb", "name": "Start a new session - view_initiate_chat - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/agents_permission\",\"extendChildren\":false},{\"path\":\"/senior_agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "6a12666f-8d4d-4664-a4e2-b3b78554217c", "name": "manage-bot-policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":true}]" } }, { "id": "b7a69312-3f0e-4e24-97ef-b5d1c5832ae3", "name": "State Change - manage_state_change - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/agents_permission\",\"extendChildren\":false},{\"path\":\"/senior_agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "b684be68-d0af-48e5-84ca-21c701adc39a", "name": "Manage Labels - manage - Policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"supervisor\",\"required\":true}]" } }, { "id": "689a3ae2-3c74-4847-b6e4-0ec745744040", "name": "mrd-view-policy", "description": "mrd-view-policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"routing-manager\",\"required\":false},{\"id\":\"supervisor\",\"required\":false},{\"id\":\"admin\",\"required\":false}]" } }, { "id": "f8d1f3dc-3e9b-4909-afaf-c338c3b23e2e", "name": "Customer PII - masked_pii - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/senior_agents_permission\",\"extendChildren\":false},{\"path\":\"/agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "d8eeffaa-ddb2-49f4-93ce-11d62e82cabe", "name": "Edit Customer Profile - manage - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/senior_agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "4ab2f6cd-800f-4449-9a6f-8f8f96c85678", "name": "Edit Customer Profile - manage_in_conversation - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/agents_permission\",\"extendChildren\":false},{\"path\":\"/senior_agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "f2b1cdd5-ad17-4850-acb2-adfd2cd7aa29", "name": "view-pull-mode-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"supervisor\",\"required\":false},{\"id\":\"admin\",\"required\":false},{\"id\":\"routing-manager\",\"required\":false}]" } }, { "id": "4a512e6c-3766-49ef-9d32-b6050e32add8", "name": "view-bot-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false},{\"id\":\"routing-manager\",\"required\":false},{\"id\":\"supervisor\",\"required\":false}]" } }, { "id": "7dff2db0-153d-45fd-97d2-0d80708c2bec", "name": "view-general-settings", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"routing-manager\",\"required\":false},{\"id\":\"supervisor\",\"required\":false},{\"id\":\"admin\",\"required\":false}]" } }, { "id": "92f2fb82-943c-4f1d-8bb1-50ba28bb3ad2", "name": "view-channel-manager-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"supervisor\",\"required\":false},{\"id\":\"admin\",\"required\":false},{\"id\":\"routing-manager\",\"required\":false}]" } }, { "id": "a2adf9af-6890-42cd-b8ba-d8cf30bbdd75", "name": "view-web-widget-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"routing-manager\",\"required\":false},{\"id\":\"supervisor\",\"required\":false},{\"id\":\"admin\",\"required\":false}]" } }, { "id": "ad0ffb14-89ce-4ede-96a3-37d88f87200b", "name": "view-routing-engine-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"routing-manager\",\"required\":false},{\"id\":\"admin\",\"required\":false},{\"id\":\"supervisor\",\"required\":false}]" } }, { "id": "c46dbf04-8c1f-4b20-b9fe-b8b4dc5a4d4c", "name": "view-agent-desk-setting", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"supervisor\",\"required\":false},{\"id\":\"routing-manager\",\"required\":false},{\"id\":\"admin\",\"required\":false}]" } }, { "id": "d3a410b2-e37d-4ae2-bf39-3ab417cefba6", "name": "view-reason-code-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"supervisor\",\"required\":false},{\"id\":\"admin\",\"required\":false},{\"id\":\"routing-manager\",\"required\":false}]" } }, { "id": "de09d41b-0d5d-4cde-9594-e35e9b8f3125", "name": "view-form-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"supervisor\",\"required\":false},{\"id\":\"routing-manager\",\"required\":false},{\"id\":\"admin\",\"required\":false}]" } }, { "id": "b9f8296d-1647-4ac3-84c8-8e9024ff4674", "name": "View Campaigns - view - Permission", "description": "User with this permission can view the Campaigns setting portal in Unified Admin.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"campaign\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"View Campaigns - view - Policy\"]" } }, { "id": "2d25884c-bd42-431d-a151-d27e41994209", "name": "manage-team-permission", "description": "user with this permission can manage team in unified-admin.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"teams\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"manage-team-policy\"]" } }, { "id": "69161a4e-952e-457d-983f-442abf37951a", "name": "view-team-permission", "description": "user with this permission can view team in unified-admin.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"teams\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"view-team-policy\"]" } }, { "id": "2a74c455-4ca9-4c92-af68-98b99f87e8e1", "name": "manage-bot-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"bot-settings\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"manage-bot-policy\"]" } }, { "id": "5ee8d50a-7122-487e-998e-54e40269e97b", "name": "Manage Customer Schema - manage - Permission", "description": "Manage Customer Schema - manage - Permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"customer-schema\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"Manage Customer Schema - manage - Policy\"]" } }, { "id": "4924a948-168c-4197-86f9-800d065f3574", "name": "view-general-setting-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"general-settings\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"view-general-settings\"]" } }, { "id": "2072c472-b1ad-401a-b233-50199a8856fe", "name": "Do Consult - view_consult - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"agent-conversation-control\"]", "scopes": "[\"view_consult\"]", "applyPolicies": "[\"Do Consult - view_consult - Policy\"]" } }, { "id": "0a7d17ce-16dd-4887-9f11-08bd4b8df19e", "name": "view-calendar-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"business-calendar\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"view-calendar-policy\"]" } }, { "id": "dd8ccf3a-8483-499a-8ab0-f94aabe9903a", "name": "agent-mrd-view-permission", "description": "agent-mrd-view-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"agent-mrd\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"agent-mrd-view-policy\"]" } }, { "id": "84d2846b-d9c3-40a1-9413-eb0fa7332f48", "name": "queue-view-permission", "description": "queue-view-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"queue\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"queue-view-policy\"]" } }, { "id": "4de2cecb-8510-470d-ac15-db2603ce7276", "name": "agent-attributes-view-permission", "description": "agent-attributes-view-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"agent-attributes\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"agent-attributes-view-policy\"]" } }, { "id": "bc57916a-9119-4b25-87e6-ed70dc298f64", "name": "manage-routing-engine-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "AFFIRMATIVE", "config": { "resources": "[\"routing-engine\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"manage-routing-engine-policy\"]" } }, { "id": "0ec414c3-0035-4c11-ac31-704bbcc39666", "name": "view-channel-manager-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"channel-manager\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"view-channel-manager-policy\"]" } }, { "id": "51da02bf-84de-40d6-ba3b-d359e91cba42", "name": "view-agent-desk-setting-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"agent-desk-setting\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"view-agent-desk-setting\"]" } }, { "id": "fb0bf583-51b9-4e4c-8219-cfb681f43728", "name": "view-reason-code-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"reason-code\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"view-reason-code-policy\"]" } }, { "id": "a0f43b63-fdec-4350-b2c9-f3dac064ca97", "name": "Recording Link - view - Permission", "description": "This Permission will link view scope to agents_permission group, such that all the members of agents_permission group can only see their own recording links in Conversation", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"recording-link\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"Recording Link - view - Policy\"]" } }, { "id": "569cc14f-cc9b-4e3d-9b0c-1ecf85e6c08f", "name": "manage-general-setting-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"general-settings\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"manage-general-settings\"]" } }, { "id": "787adad8-503a-472a-8284-067db178cce7", "name": "Recording Link - view_all - Permission", "description": "This Permission will link view_all scope to senior_agents_permission group, such that all the members of senior_agents_permission group can see all the recording links in a specific Conversation.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"recording-link\"]", "scopes": "[\"view_all\"]", "applyPolicies": "[\"Recording Link - view_all - Policy\"]" } }, { "id": "581c62ab-1830-4bc8-a9dc-baf2c9d1bc67", "name": "view-form-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"forms\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"view-form-policy\"]" } }, { "id": "bd9de888-a909-43d2-ab3b-74b701abb1b5", "name": "Manage Campaign - manage - permission", "description": "User with this permission can manage the Campaigns setting portal in Unified Admin.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"campaign\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"Manage Campaign - manage - policy\"]" } }, { "id": "03dd71db-b4cf-4e57-96e2-36ab56e3b5e2", "name": "mrd-view-permission", "description": "mrd-view-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"mrd\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"mrd-view-policy\"]" } }, { "id": "71659639-3e25-42f8-9a67-45de65aee92a", "name": "view-bot-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"bot-settings\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"view-bot-policy\"]" } }, { "id": "4393b59e-1657-464b-b4dc-d57b5f4be3e1", "name": "manage-agent-desk-setting-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"agent-desk-setting\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"manage-agent-desk-setting\"]" } }, { "id": "781c57fb-12a1-49cf-a12e-981433e1eea5", "name": "view-routing-engine-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"routing-engine\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"view-routing-engine-policy\"]" } }, { "id": "815ef327-54f0-4d5b-987a-6dacf4e90625", "name": "manage-reason-code-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"reason-code\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"manage-reason-code-policy\"]" } }, { "id": "86fadd37-8560-40e3-af73-d1da4de7d762", "name": "manage-calendar-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"business-calendar\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"manage-calendar-policy\"]" } }, { "id": "8b4b1ad1-9338-4585-ae86-b2b44942f1c7", "name": "manage-channel-manager-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"channel-manager\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"manage-channel-manager-policy\"]" } }, { "id": "9941170a-602d-4bf8-8b5a-269c9e88a373", "name": "manage-form-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"forms\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"manage-form-policy\"]" } }, { "id": "d1346ade-44dd-40a4-81e8-bb4444910695", "name": "view-web-widget-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"web-widget\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"view-web-widget-policy\"]" } }, { "id": "5d46341f-00e6-483d-9013-0192a9f6788b", "name": "queue-manage-permission", "description": "queue-manage-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"queue\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"queue-manage-policy\"]" } }, { "id": "8c41d587-fa76-4805-8f2a-e809da546fed", "name": "View Customer History - view_history - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"agent-conversation-control\"]", "scopes": "[\"view_history\"]", "applyPolicies": "[\"View Customer History - view_history - Policy\"]" } }, { "id": "3702fe4d-6bd8-41a4-bca4-df6f43ec961c", "name": "Customer PII - masked_pii - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"customer\"]", "scopes": "[\"masked_pii\"]", "applyPolicies": "[\"Customer PII - masked_pii - Policy\"]" } }, { "id": "c49be246-7601-4fd4-ad98-570b355f393e", "name": "Access Customer Profiles - view_in_conversation - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"customer\"]", "scopes": "[\"view_in_conversation\"]", "applyPolicies": "[\"Access Customer Profiles - view_in_conversation - Policy\"]" } }, { "id": "56ebce14-0da8-4c10-b517-fc4ce9f22a78", "name": "View Customer History - view_history_active_customer - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"agent-conversation-control\"]", "scopes": "[\"view_history_active_customer \"]", "applyPolicies": "[\"View Customer History - view_history_active_customer - Policy\"]" } }, { "id": "c2ed0ac0-d65a-4795-b18f-85902c20aa25", "name": "Start a new session - view_initiate_chat - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"agent-conversation-control\"]", "scopes": "[\"view_initiate_chat\"]", "applyPolicies": "[\"Start a new session - view_initiate_chat - Policy\"]" } }, { "id": "6de2ca4a-41a8-4c06-95cf-4294709764a2", "name": "State Change - manage_state_change - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"state-change\"]", "scopes": "[\"manage_state_change\"]", "applyPolicies": "[\"State Change - manage_state_change - Policy\"]" } }, { "id": "b93985c3-1445-4485-b903-3a8cd9f8d984", "name": "View Customer Schema - view - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"customer-schema\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"View Customer Schema - view - Policy\"]" } }, { "id": "83de326d-0f82-41e8-a80a-5fb74a02dfa9", "name": "Do Direct Transfer - view_direct_transfer - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"agent-conversation-control\"]", "scopes": "[\"view_direct_transfer\"]", "applyPolicies": "[\"Do Direct Transfer - view_direct_transfer - Policy\"]" } }, { "id": "66831b33-a433-4ccb-9710-e95bc7d66000", "name": "Do Conference - view_conference - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"agent-conversation-control\"]", "scopes": "[\"view_conference\"]", "applyPolicies": "[\"Do Conference - view_conference - Policy\"]" } }, { "id": "700307e2-5a7e-4ef8-9cd8-4f09d506d366", "name": "Add Wrap-up - view_wrap_up - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"agent-conversation-control\"]", "scopes": "[\"view_wrap_up\"]", "applyPolicies": "[\"Add Wrap-up - view_wrap_up - Policy\"]" } }, { "id": "e32242ca-2d6c-46b6-84ed-0ba7d131fd31", "name": "Leave Chat\t- view_leave_chat - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"agent-conversation-control\"]", "scopes": "[\"view_leave_chat\"]", "applyPolicies": "[\"Leave Chat\\t- view_leave_chat - Policy\"]" } }, { "id": "f25e1b96-0e01-4d37-9417-6cc49a2cd918", "name": "Supervisor Dashboard - view_all - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"supervisor\"]", "scopes": "[\"view_all\"]", "applyPolicies": "[\"Supervisor Dashboard - view_all - Policy\"]" } }, { "id": "716e84d0-7665-4d1f-b486-ced0dd88d381", "name": "Subscribed List - view - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"subscribed-list\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"Subscribed List - view - Policy\"]" } }, { "id": "f60a8d49-e1c4-44d1-8896-a76b2eacd1f3", "name": "Manage Labels - manage - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"customer-labels\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"Manage Labels - manage - Policy\"]" } }, { "id": "f206dab8-85a5-4959-a51c-8c327c1d7afd", "name": "routing-attribute-view-permission", "description": "routing-attribute-view-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"routing-attribute\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"routing-attribute-view-policy\"]" } }, { "id": "655f64cd-8cdc-4d6a-a377-fe4546d4bd82", "name": "manage-web-widget-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"web-widget\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"manage-web-widget-policy\"]" } }, { "id": "239ee2c4-a3c4-4a69-b2c7-567fc1928b9e", "name": "Access Customer Profiles - view - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"customer\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"Access Customer Profiles - view - Policy\"]" } }, { "id": "5f3f5621-04b3-4b6b-a2eb-b2118d7f10c4", "name": "view-pull-mode-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"pull-mode-list\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"view-pull-mode-policy\"]" } }, { "id": "be1dad04-19e7-4562-ba14-ceb39478f4e1", "name": "Subscribed List - manage - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"subscribed-list\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"Subscribed List - manage - Policy\"]" } }, { "id": "0177acdf-d11c-484c-aeed-de195ef4da4f", "name": "routing-attribute-manage-permission", "description": "routing-attribute-manage-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"routing-attribute\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"routing-attribute-manage-policy\"]" } }, { "id": "0f81260e-fc1f-4b1c-b58a-11a24eff71b3", "name": "manage-pull-mode-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"pull-mode-list\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"manage-pull-mode-policy\"]" } }, { "id": "d430c6cd-c98e-4f56-82fe-cd14cdf5400d", "name": "Customer PII - view_pii - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"customer\"]", "scopes": "[\"view_pii\"]", "applyPolicies": "[\"Customer PII - view_pii - Policy\"]" } }, { "id": "61454625-8c4e-448e-8ded-c1b59c115fb7", "name": "Edit Customer Profile - manage - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"customer\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"Edit Customer Profile - manage - Policy\"]" } }, { "id": "e607894b-09c2-4cc4-b0c1-fba1ab3b9667", "name": "Create New Customer - manage - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"customer\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"Create New Customer - manage - Policy\"]" } }, { "id": "de4c330a-30f6-48eb-ac71-76a3d2e2dc74", "name": "mrd-manage-permission", "description": "mrd-manage-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"mrd\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"mrd-manage-policy\"]" } }, { "id": "f90db7a9-38c8-4920-b661-4ade68bf007d", "name": "Edit Customer Profile - manage_in_conversation - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"customer\"]", "scopes": "[\"manage_in_conversation\"]", "applyPolicies": "[\"Edit Customer Profile - manage_in_conversation - Policy\"]" } }, { "id": "e2c53660-2d1d-4bda-a9cb-f4a9a7ff83b6", "name": "Assign Labels - assign_label - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"customer-labels\"]", "scopes": "[\"assign_label\"]", "applyPolicies": "[\"Assign Labels - assign_label - Policy\"]" } }, { "id": "557e7922-bc0c-4a12-87c1-e032dbe6ec0d", "name": "agent-mrd-manage-permission", "description": "agent-mrd-manage-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"agent-mrd\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"agent-mrd-manage-policy\"]" } }, { "id": "c8cbd1e7-271f-4742-bf43-c362b76b1c73", "name": "agent-attributes-manage-permission", "description": "agent-attributes-manage-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"agent-attributes\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"agent-attributes-manage-policy\"]" } }, { "id": "bc852da0-4bf8-4f94-9bf0-6094d02b6130", "name": "Access Agent Dashboard - view - Permission", "description": "Every user with this permission will be able to view their Team/Queue stats on dashboard.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"agent-dashboard\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"Access Agent Dashboard - view - Policy\"]" } } ], "scopes": [ { "id": "434d95a0-290f-4f52-85d2-6dd599bdfe81", "name": "view_all", "iconUri": "", "displayName": "view_all" }, { "id": "8d5a7467-7d69-422c-b6be-49f12134a8d3", "name": "view_history", "iconUri": "", "displayName": "view_history" }, { "id": "6005152a-190b-4a23-b85b-c4c6d832b4d9", "name": "manage", "displayName": "manage" }, { "id": "c1d5f117-30ba-460b-b1fe-9a0b94dfc9ec", "name": "view_pii", "iconUri": "", "displayName": "view_pii" }, { "id": "0e87a014-4cb2-49be-9070-3f1a2a9ff6e0", "name": "manage_in_conversation", "iconUri": "", "displayName": "manage_in_conversation" }, { "id": "651a577b-9299-4f89-a131-f890bf61f254", "name": "masked_pii", "iconUri": "", "displayName": "masked_pii" }, { "id": "fad2b91c-466d-4e1b-ba00-d04b35aaf0b5", "name": "view", "iconUri": "", "displayName": "view" }, { "id": "35706f42-0b20-49ba-8982-6471984dad79", "name": "view_consult", "iconUri": "" }, { "id": "7ea77a7c-2904-4551-8ad5-2957964df91f", "name": "view_in_conversation", "iconUri": "", "displayName": "view_in_conversation" }, { "id": "e7dcaed7-53ef-4b23-949f-e3a09334c28f", "name": "assign_label", "iconUri": "", "displayName": "assign_label" }, { "id": "20ba742e-5bb9-450c-93bb-ef8948c420b5", "name": "view_history_active_customer ", "iconUri": "", "displayName": "view_history_active_customer " }, { "id": "d4f66c7d-a059-4e31-b7a3-63936d308fc6", "name": "view_direct_transfer", "iconUri": "", "displayName": "view_direct_transfer" }, { "id": "596f253a-4cc8-4668-aa53-aa01c7b269c2", "name": "view_conference", "iconUri": "", "displayName": "view_conference" }, { "id": "92b932f1-3264-4460-b158-6a8aa120b038", "name": "view_initiate_chat", "iconUri": "", "displayName": "view_initiate_chat" }, { "id": "2155d982-c00a-47f5-b1e6-7bf3774ac3e4", "name": "view_wrap_up", "iconUri": "", "displayName": "view_wrap_up" }, { "id": "ae638ed4-9dd0-4ebc-9233-378106bd4181", "name": "view_leave_chat", "iconUri": "", "displayName": "view_leave_chat" }, { "id": "fc52c008-48f0-4539-9363-ac4d3a9c5a8b", "name": "manage_state_change", "iconUri": "", "displayName": "manage_state_change" } ], "decisionStrategy": "UNANIMOUS" }