{ "allowRemoteResourceManagement": true, "policyEnforcementMode": "ENFORCING", "resources": [ { "name": "business-calendar", "ownerManagedAccess": false, "displayName": "Business Calendar", "attributes": {}, "_id": "09cdfcbf-c698-4e13-96a7-10d56bb51649", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ] }, { "name": "bot-settings", "ownerManagedAccess": false, "displayName": "Bot Settings", "attributes": {}, "_id": "008b95a7-6fbb-48f0-9137-54d96cf7d6f0", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ] }, { "name": "reason-code", "ownerManagedAccess": false, "displayName": "Reason Code", "attributes": {}, "_id": "47ab18f1-7899-405d-a321-850a29dd7964", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ] }, { "name": "subscribed-list", "ownerManagedAccess": false, "displayName": "Subscribed List", "attributes": {}, "_id": "3d990aa3-5005-4b6d-8034-e4f22001c9c6", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ] }, { "name": "agent-conversation-control", "ownerManagedAccess": false, "attributes": {}, "_id": "1001f627-a433-49df-a361-8c17d5d09896", "uris": [], "scopes": [ { "name": "view_initiate_chat" }, { "name": "view_history" }, { "name": "view_wrap_up" }, { "name": "view_direct_transfer" }, { "name": "view_leave_chat" }, { "name": "view_conference" }, { "name": "view_history_active_customer" }, { "name": "view_consult" } ], "icon_uri": "" }, { "name": "web-widget", "ownerManagedAccess": false, "displayName": "Web Widget", "attributes": {}, "_id": "a91c5fe4-e8c2-4b87-91c4-03fc247fe69c", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ] }, { "name": "general-settings", "ownerManagedAccess": false, "displayName": "General Settings", "attributes": {}, "_id": "76b225f9-201d-4feb-b394-be1aa66d2085", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ] }, { "name": "supervisor", "ownerManagedAccess": false, "displayName": "Supervisor Dashboard", "attributes": {}, "_id": "bf52ae65-4395-42e3-9036-77a5755001ee", "uris": [], "scopes": [ { "name": "view_all" } ], "icon_uri": "" }, { "name": "pull-mode-list", "ownerManagedAccess": false, "attributes": {}, "_id": "df41cd63-d316-4ef6-8207-f24a010b812b", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ], "icon_uri": "" }, { "name": "customer", "ownerManagedAccess": false, "attributes": {}, "_id": "d7860f3b-e265-452c-9a6a-51370eab73b9", "uris": [], "scopes": [ { "name": "view" }, { "name": "masked_pii" }, { "name": "view_pii" }, { "name": "view_in_conversation" }, { "name": "manage_in_conversation" }, { "name": "manage" } ], "icon_uri": "" }, { "name": "routing-engine", "ownerManagedAccess": false, "displayName": "Routing Engine", "attributes": {}, "_id": "24283b11-b38b-409a-a2be-f1fec700874d", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ], "icon_uri": "" }, { "name": "routing-attribute", "ownerManagedAccess": false, "attributes": {}, "_id": "58fd52d1-0953-43ab-84e8-a56a3e1f6050", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ], "icon_uri": "" }, { "name": "mrd", "ownerManagedAccess": false, "attributes": {}, "_id": "7f1abb16-d1f2-4668-a525-e38e49705d5b", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ], "icon_uri": "" }, { "name": "agent-mrd", "ownerManagedAccess": false, "attributes": {}, "_id": "41d661a4-47a9-41a8-9c4c-3c74278aafcd", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ], "icon_uri": "" }, { "name": "queue", "ownerManagedAccess": false, "attributes": {}, "_id": "533359f8-4a1d-48a7-82a1-952245c8df78", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ], "icon_uri": "" }, { "name": "customer-labels", "ownerManagedAccess": false, "attributes": {}, "_id": "e02822f9-0093-4041-ab91-f52788c35420", "uris": [], "scopes": [ { "name": "manage" }, { "name": "assign_label" } ], "icon_uri": "" }, { "name": "channel-manager", "ownerManagedAccess": false, "displayName": "Channel Manager", "attributes": {}, "_id": "579c4532-a1bd-4f8a-b10c-d9a32b574d03", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ] }, { "name": "customer-schema", "ownerManagedAccess": false, "attributes": {}, "_id": "9d7f38f1-0e3f-4d24-9658-4eb5c558192a", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ], "icon_uri": "" }, { "name": "agent-desk-setting", "ownerManagedAccess": false, "displayName": "Agent Desk Settings", "attributes": {}, "_id": "46ded040-406d-4f6a-bfce-80bfdaeddc11", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ] }, { "name": "forms", "ownerManagedAccess": false, "displayName": "Forms", "attributes": {}, "_id": "a1f64446-2460-4a70-b3cb-570cdf553e6a", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ] }, { "name": "state-change", "ownerManagedAccess": false, "displayName": "State Change", "attributes": {}, "_id": "2d7a3d79-5d2d-4594-8fa6-6316dec119f1", "uris": [], "scopes": [ { "name": "manage_state_change" } ], "icon_uri": "" }, { "name": "agent-attributes", "ownerManagedAccess": false, "attributes": {}, "_id": "b36279aa-3a32-466f-950a-de344a5327e3", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ], "icon_uri": "" }, { "name": "recording-link", "ownerManagedAccess": false, "attributes": {}, "_id": "efc80f96-8b9c-4b0f-9f51-78836fa21103", "uris": [], "scopes": [ { "name": "view" }, { "name": "view_all" } ], "icon_uri": "" }, { "name": "agent-dashboard", "ownerManagedAccess": false, "attributes": {}, "_id": "a5e7ed48-0151-4663-8612-72ebbec48ad5", "uris": [], "scopes": [ { "name": "view" } ], "icon_uri": "" }, { "name": "teams", "ownerManagedAccess": false, "attributes": {}, "_id": "6cd60f3f-b5aa-4b46-90d0-cbadf3d1517d", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ], "icon_uri": "" }, { "name": "quality-management", "ownerManagedAccess": false, "attributes": {}, "_id": "643f3aee-a736-4e65-9060-31be7ab5cf0b", "uris": [], "scopes": [ { "name": "view" }, { "name": "conversation-list-manage" }, { "name": "configurations-manage" }, { "name": "schedules-manage" }, { "name": "configurations-view" }, { "name": "manage" }, { "name": "reviews-manage" } ], "icon_uri": "" }, { "name": "conversation-studio", "ownerManagedAccess": false, "attributes": {}, "_id": "7f6abb60-e934-4ea0-a475-ccfb2c31b754", "uris": [], "scopes": [ { "name": "set-voicemail-controller-node" }, { "name": "survey-message-controller-node" }, { "name": "external-gadget-requested-controller-node" }, { "name": "check-task-name-whose-state-changed-controller-node" }, { "name": "init-controller-node" }, { "name": "plain-message-controller-node" }, { "name": "check-routing-mode-controller-node" }, { "name": "is-direction-direct-transfer-controller-node" }, { "name": "check-recent-conversations-controller-node" }, { "name": "is-room-private-controller-node" }, { "name": "manage" }, { "name": "condition-checker-controller-node" }, { "name": "check-channel-type-controller-node" }, { "name": "is-latest-intent-set-controller-node" }, { "name": "revoke-bot-controller-node" }, { "name": "extract-data-controller-node" }, { "name": "assign-bot-controller-node" }, { "name": "change-bot-role-controller-node" }, { "name": "update-conversation-data-controller-node" }, { "name": "is-agent-present-controller-node" }, { "name": "dispatch-find-agent-controller-node" }, { "name": "are-all-primary-agents-in-wrapup-controller-node" }, { "name": "find-agent-controller-node" }, { "name": "determine-queue-controller-node" }, { "name": "check-interrupted-mrd-type-controller-node" }, { "name": "admin" }, { "name": "remove-channel-session-controller-node" }, { "name": "check-conversation-state-controller-node" }, { "name": "check-conversation-resume-reason-controller-node" }, { "name": "check-state-changed-task-mode-controller-node" }, { "name": "set-last-agent-id-controller-node" }, { "name": "check-agent-unsubscription-reason-controller-node" }, { "name": "check-service-identifier-controller-node" }, { "name": "check-active-media-direction-controller-node" }, { "name": "view" }, { "name": "custom-http-request-controller-node" }, { "name": "reminder-init-controller-node" }, { "name": "set-slot-controller-node" }, { "name": "schedule-reminder-controller-node" }, { "name": "general-action-controller-node" }, { "name": "end-conversation-controller-node" }, { "name": "check-unsubscribed-agent-role-controller-node" }, { "name": "check-reason-for-task-state-change-controller-node" }, { "name": "unschedule-reminder-controller-node" }, { "name": "is-customer-present-controller-node" }, { "name": "set-priority-controller-node" }, { "name": "check-active-media-MRD-controller-node" }, { "name": "remove-all-agents-controller-node" } ], "icon_uri": "" }, { "name": "teamAnnouncement-apis", "ownerManagedAccess": false, "attributes": {}, "_id": "7aae5a5b-6448-4996-b7a9-951a63ac2845", "uris": [ "/team-announcement/*" ], "scopes": [ { "name": "DELETE" }, { "name": "GET" }, { "name": "POST" }, { "name": "PUT" } ], "icon_uri": "" }, { "name": "conversationMonitor-apis", "ownerManagedAccess": false, "attributes": {}, "_id": "14793104-4362-4c4f-823a-5740513713fb", "uris": [ "/conversation-monitor/*" ], "scopes": [ { "name": "DELETE" }, { "name": "GET" }, { "name": "POST" }, { "name": "PUT" } ], "icon_uri": "" }, { "name": "ccm-apis", "ownerManagedAccess": false, "attributes": {}, "_id": "39b58102-3644-4276-844e-497c362a55c9", "uris": [ "/ccm/*" ], "scopes": [ { "name": "DELETE" }, { "name": "GET" }, { "name": "POST" }, { "name": "PUT" } ], "icon_uri": "" }, { "name": "surveryBackend-apis", "ownerManagedAccess": false, "attributes": {}, "_id": "071e3ab0-afa7-494b-97f6-c629ebf68893", "uris": [ "/survey-backend/*" ], "scopes": [ { "name": "DELETE" }, { "name": "GET" }, { "name": "POST" }, { "name": "PUT" } ], "icon_uri": "" }, { "name": "cimCustomer-apis", "ownerManagedAccess": false, "attributes": {}, "_id": "5c1bf76d-dce3-48fe-907f-f66cf544ed1c", "uris": [ "/cim-customer/*" ], "scopes": [ { "name": "DELETE" }, { "name": "GET" }, { "name": "POST" }, { "name": "PUT" } ], "icon_uri": "" }, { "name": "campaigns-apis", "ownerManagedAccess": false, "attributes": {}, "_id": "f499ffaf-29e4-4400-a130-e05c75120651", "uris": [ "/campaigns/*" ], "scopes": [ { "name": "PATCH" }, { "name": "DELETE" }, { "name": "GET" }, { "name": "POST" }, { "name": "PUT" } ], "icon_uri": "" }, { "name": "conversationManager-apis", "ownerManagedAccess": false, "attributes": {}, "_id": "6dbe3162-ead6-41cd-858f-e9fe8fc10fe5", "uris": [ "/conversation-manager/*" ], "scopes": [ { "name": "DELETE" }, { "name": "GET" }, { "name": "POST" }, { "name": "PUT" } ], "icon_uri": "" }, { "name": "unifiedAdmin-apis", "ownerManagedAccess": false, "attributes": {}, "_id": "d1e3feba-8cd5-431d-ad28-03d8c8498dda", "uris": [ "/unified-admin/pull-mode-list*", "/unified-admin/team*", "/unified-admin/health*", "/unified-admin/metrics*", "/unified-admin/reasons*", "/unified-admin/forms*", "/unified-admin/users*" ], "scopes": [ { "name": "DELETE" }, { "name": "GET" }, { "name": "POST" }, { "name": "PUT" } ], "icon_uri": "" }, { "name": "agentManager-apis", "ownerManagedAccess": false, "attributes": {}, "_id": "15891321-29e6-4e4b-8b93-df6252765cfc", "uris": [ "/agent-manager/*" ], "scopes": [ { "name": "DELETE" }, { "name": "GET" }, { "name": "POST" }, { "name": "PUT" } ], "icon_uri": "" }, { "name": "fileEngine-apis", "ownerManagedAccess": false, "attributes": {}, "_id": "4dec805e-3f42-4142-aaaa-164c9ac6627f", "uris": [ "/file-engine/*" ], "scopes": [ { "name": "DELETE" }, { "name": "GET" }, { "name": "POST" }, { "name": "PUT" } ], "icon_uri": "" }, { "name": "routingEngine-apis", "ownerManagedAccess": false, "attributes": {}, "_id": "ac4ceaee-58f7-4286-af7c-7c9cf5c3b4e3", "uris": [ "/routing-engine/*" ], "scopes": [ { "name": "DELETE" }, { "name": "GET" }, { "name": "POST" }, { "name": "PUT" } ], "icon_uri": "" }, { "name": "licenseManager-apis", "ownerManagedAccess": false, "attributes": {}, "_id": "5f2e2c1b-b7f7-446b-81ab-1bd53486d3fa", "uris": [ "/license-manager/*" ], "scopes": [ { "name": "DELETE" }, { "name": "GET" }, { "name": "POST" }, { "name": "PUT" } ], "icon_uri": "" }, { "name": "businessCalendar-apis", "ownerManagedAccess": false, "attributes": {}, "_id": "95651fe4-d0ae-4b05-8567-bd3bd4caa0a6", "uris": [ "/business-calendar/*" ], "scopes": [ { "name": "DELETE" }, { "name": "GET" }, { "name": "POST" }, { "name": "PUT" } ], "icon_uri": "" }, { "name": "botFramework-apis", "ownerManagedAccess": false, "attributes": {}, "_id": "477c1e46-553c-4357-a64b-89404cf5e4fa", "uris": [ "/bot-framework/*" ], "scopes": [ { "name": "DELETE" }, { "name": "GET" }, { "name": "POST" }, { "name": "PUT" } ], "icon_uri": "" }, { "name": "scheduler-apis", "ownerManagedAccess": false, "attributes": {}, "_id": "1371e9cc-244a-4c4a-8cab-983f18559c1c", "uris": [ "/scheduler/*" ], "scopes": [ { "name": "DELETE" }, { "name": "GET" }, { "name": "POST" }, { "name": "PUT" } ], "icon_uri": "" }, { "name": "historicalReports-apis", "ownerManagedAccess": false, "attributes": {}, "_id": "88198ad5-5335-4a71-a3d0-db7b8d6b525d", "uris": [ "/historical-reports/*" ], "scopes": [ { "name": "DELETE" }, { "name": "GET" }, { "name": "POST" }, { "name": "PUT" } ], "icon_uri": "" }, { "name": "qmBackend-apis", "ownerManagedAccess": false, "attributes": {}, "_id": "9794cd8b-9113-4a36-9dc4-4d23e5d1ffb5", "uris": [ "/qm-backend/*" ], "scopes": [ { "name": "PATCH" }, { "name": "DELETE" }, { "name": "GET" }, { "name": "POST" }, { "name": "PUT" } ], "icon_uri": "" }, { "name": "email", "ownerManagedAccess": false, "attributes": {}, "_id": "3474f86b-0297-4900-8581-e0224e8b37ba", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ], "icon_uri": "" }, { "name": "import-records", "ownerManagedAccess": false, "attributes": {}, "_id": "21ec136d-5a5c-4450-92b2-7965d9faf426", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ], "icon_uri": "" }, { "name": "wfmCore-apis", "ownerManagedAccess": false, "attributes": {}, "_id": "ebfe1d43-2a21-4ce1-bb6d-019a4025c41a", "uris": [ "/wfm-core/*" ], "scopes": [ { "name": "DELETE" }, { "name": "GET" }, { "name": "POST" }, { "name": "PUT" } ], "icon_uri": "" }, { "name": "quick-links", "ownerManagedAccess": false, "attributes": {}, "_id": "07ef3d80-bde2-4c8a-85fd-06530c4d71d9", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ], "icon_uri": "" }, { "name": "campaign", "ownerManagedAccess": false, "attributes": {}, "_id": "eb974c59-a30c-48eb-a1c5-4a12f7cd6f76", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ], "icon_uri": "" }, { "name": "compliance-regulations", "ownerManagedAccess": false, "attributes": {}, "_id": "a23f186e-2c4a-41a4-b3dc-d44be29afbef", "uris": [], "scopes": [ { "name": "view" }, { "name": "manage" } ], "icon_uri": "" }, { "name": "compliance-dnc", "ownerManagedAccess": false, "displayName": "Compliance DNC", "attributes": {}, "_id": "c900603a-84d4-40b6-bd50-dbf1e1c21674", "uris": [ "/compliance-dnc*" ], "scopes": [ { "name": "view" }, { "name": "manage" } ] } ], "policies": [ { "id": "c943a210-2027-4c26-99fd-c58752635f4d", "name": "wfmCore-apis - GET - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false},{\"id\":\"supervisor\",\"required\":false},{\"id\":\"agent\",\"required\":false}]" } }, { "id": "983875d0-980d-418f-9781-60bf27a596ab", "name": "wfmCore-apis - POST - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false},{\"id\":\"agent\",\"required\":false},{\"id\":\"supervisor\",\"required\":false}]" } }, { "id": "ddd401f0-ac8c-480c-a686-54fe09af9180", "name": "quick-links - manage - policy", "description": "quick-links - manage - policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "3746adfa-aedd-4df1-afff-81332a25b7f9", "name": "quick-links - view - policy", "description": "quick-links - view - policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "775a2272-82db-43fc-a906-81d92ae8fd27", "name": "Do Consult - view_consult - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/agents_permission\",\"extendChildren\":false},{\"path\":\"/senior_agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "8f3acce6-9a16-410b-9977-a75f3a87d1d2", "name": "View Campaigns - view - Policy", "description": "User with this policy can view the Campaigns setting portal in Unified Admin.", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "bf2f8a23-04f0-4be6-866c-534fa906697f", "name": "mrd-manage-policy", "description": "mrd-manage-policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "06fa0cab-cb9a-4157-90e4-ab1caed60686", "name": "queue-view-policy", "description": "queue-view-policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"routing-manager\",\"required\":false},{\"id\":\"admin\",\"required\":false},{\"id\":\"supervisor\",\"required\":false}]" } }, { "id": "4d43f933-9d41-4cb5-bc95-8c277f5b4f49", "name": "agent-attributes-manage-policy", "description": "agent-attributes-manage-policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"routing-manager\",\"required\":false},{\"id\":\"admin\",\"required\":false},{\"id\":\"supervisor\",\"required\":false}]" } }, { "id": "802ef24b-b511-4ecb-bb25-2f7a4d0c345f", "name": "agent-mrd-manage-policy", "description": "agent-mrd-manage-policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"routing-manager\",\"required\":false},{\"id\":\"admin\",\"required\":false},{\"id\":\"supervisor\",\"required\":false}]" } }, { "id": "f900056b-41fd-4307-b7a9-34c2a27aa8b3", "name": "routing-attribute-manage-policy", "description": "routing-attribute-manage-policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "01941cf1-c105-4b3e-b040-eec353b5ff80", "name": "Manage Campaign - manage - policy", "description": "User with this policy can manage the Campaigns setting portal in Unified Admin.", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":true}]" } }, { "id": "977917db-5840-4689-b6e6-808ea4f60bbd", "name": "View Customer Schema - view - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/senior_agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "a5287ade-cc12-4570-99f1-db7d38326e51", "name": "View Customer History - view_history_active_customer - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/senior_agents_permission\",\"extendChildren\":false},{\"path\":\"/agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "0927df25-fb8c-43ad-b9f8-f0ad08aecde9", "name": "Assign Labels - assign_label - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/agents_permission\",\"extendChildren\":false},{\"path\":\"/senior_agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "08deebd0-204c-48af-93c0-5b6322fda2d0", "name": "View Customer History - view_history - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/agents_permission\",\"extendChildren\":false},{\"path\":\"/senior_agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "2d8074ba-494c-4e7b-950d-55d665e2c054", "name": "Create New Customer - manage - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/agents_permission\",\"extendChildren\":false},{\"path\":\"/senior_agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "99bfc647-531a-48f4-82aa-3fcb2542b816", "name": "manage-routing-engine-policy", "description": "manage-routing-engine-policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "b07534da-2012-48ce-b0c2-baa82c3616ac", "name": "Add Wrap-up - view_wrap_up - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/senior_agents_permission\",\"extendChildren\":false},{\"path\":\"/agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "58a232a2-1f1b-4603-a133-a09fd69bba69", "name": "compliance-regulations - view - policy", "description": "compliance-regulations - view - policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "45c180b3-8e42-4899-80a2-bf8e6f042fa1", "name": "compliance-regulations - manage - policy", "description": "compliance-regulations - manage - policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "05323421-37c3-4d45-bc6b-3407dddbb78b", "name": "manage-pull-mode-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "f2b2c560-c9aa-439a-b16b-a2c4d5ab66f4", "name": "manage-web-widget-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "1fecff1e-92e3-467c-bc0c-12704b5c6037", "name": "Do Conference - view_conference - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/agents_permission\",\"extendChildren\":false},{\"path\":\"/senior_agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "5e1b7c3e-71b7-4327-880f-7cc647426a90", "name": "routing-attribute-view-policy", "description": "routing-attribute-view-policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"supervisor\",\"required\":false},{\"id\":\"routing-manager\",\"required\":false},{\"id\":\"admin\",\"required\":false}]" } }, { "id": "c792943c-115c-471e-9f14-bce11d04bc7c", "name": "agent-mrd-view-policy", "description": "agent-mrd-view-policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"routing-manager\",\"required\":false},{\"id\":\"supervisor\",\"required\":false},{\"id\":\"admin\",\"required\":false}]" } }, { "id": "64fcbd88-eeef-4d73-b4d5-62183591e8e5", "name": "agent-attributes-view-policy", "description": "agent-attributes-view-policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false},{\"id\":\"supervisor\",\"required\":false},{\"id\":\"routing-manager\",\"required\":false}]" } }, { "id": "b8523a23-655d-4660-9842-d861b5f4e539", "name": "queue-manage-policy", "description": "queue-manage-policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"supervisor\",\"required\":false},{\"id\":\"admin\",\"required\":false}]" } }, { "id": "dcb0479e-48bf-423a-bd21-189da6b82f70", "name": "Recording Link - view - Policy", "description": "This Policy will manage the group that is allowed to only see its own recording link in Conversation.", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "dd5b365a-beb6-4a90-b09e-df3dffe631fe", "name": "Access Agent Dashboard - view - Policy", "description": "Every user with this policy will be able to see their stats of Team/Queue on Dashboard.", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/agents_permission\",\"extendChildren\":false},{\"path\":\"/senior_agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "35956c1e-658b-4a4b-8f52-f3bbf035da29", "name": "Recording Link - view_all - Policy", "description": "This Policy will manage a group whose all members are allowed to see all the recording links in a Conversation.", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/senior_agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "6b05e490-e43c-45ad-bdd7-f6eb3e68aeef", "name": "manage-form-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false},{\"id\":\"quality-manager\",\"required\":false}]" } }, { "id": "8dd9fd2b-9d07-4888-a2e3-28fbdf01fb44", "name": "Email - view - Policy", "description": "Email - view - Policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "20ae5acb-6b73-4af3-a6e9-89a990f47004", "name": "determine-queue-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "b74f215d-fdfc-44ae-9569-93736ad9cdbc", "name": "conversation-controller-init-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "d5d51251-b634-43cd-8173-2230f3fe71d3", "name": "update-conversation-data-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "7d2df371-842f-4169-8a25-0e15b073c8f5", "name": "is-direction-direct-transfer-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "12e138b6-39d0-4fb5-bf58-e3d82afde1fe", "name": "set-slot-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "5141f7b7-9d36-4c2c-91f8-6d4612ff3a5f", "name": "check-channel-type-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "d400bd46-da73-48c0-b53a-311d512f7a6a", "name": "is-latest-intent-set-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "25a865b2-2f78-4fe0-8435-d11bc15064c4", "name": "survey-message-node-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "547e36c6-9408-4159-9c5b-20b004451354", "name": "wfmCore-apis - PUT - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"agent\",\"required\":false},{\"id\":\"supervisor\",\"required\":false},{\"id\":\"admin\",\"required\":false}]" } }, { "id": "68028a0c-087d-4c77-820b-c88b9fa788a6", "name": "wfmCore-apis - DELETE - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false},{\"id\":\"supervisor\",\"required\":false},{\"id\":\"agent\",\"required\":false}]" } }, { "id": "6d2e4f33-b13c-48c0-84e0-9e4c39825651", "name": "check-service-identifier-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "1e636470-1a65-4461-b6e5-5da42d92f6a3", "name": "is-customer-present-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "39727722-2ea2-4ec6-96ca-6a74168444da", "name": "check-agent-unsubscription-reason-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "7c80a14e-1d64-467f-a992-c93fc97d50f8", "name": "dispatch-find-agent-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "da854206-d11a-4c13-999f-cac69eae490b", "name": "view-team-policy", "description": "user with this policy can view team in unified-admin.", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"supervisor\",\"required\":false},{\"id\":\"admin\",\"required\":false}]" } }, { "id": "144bb543-a0d5-4af1-84c4-c1937c5897f5", "name": "manage-team-policy", "description": "user with this policy can manage team in unified-admin.", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false},{\"id\":\"supervisor\",\"required\":false}]" } }, { "id": "003b99dc-9099-4c6a-895e-42b2248d6728", "name": "manage-calendar-policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":true}]" } }, { "id": "7c5c45e8-3a3b-40d5-ab94-1119f4b421e9", "name": "Do Direct Transfer - view_direct_transfer - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/senior_agents_permission\",\"extendChildren\":false},{\"path\":\"/agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "f4e8dd11-bf70-4c4e-b037-029ce409bfd0", "name": "Manage Customer Schema - manage - Policy", "description": "Manage Customer Schema - manage - Policy", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/senior_agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "d435df5f-3a1d-4db5-896c-f89f24a98ac4", "name": "Leave Chat\t- view_leave_chat - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/agents_permission\",\"extendChildren\":false},{\"path\":\"/senior_agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "67eb7396-8743-421e-8d45-9d5710772356", "name": "Subscribed List - view - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/senior_agents_permission\",\"extendChildren\":false},{\"path\":\"/agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "d4556819-ccc8-4758-93ce-211545c59f4c", "name": "manage-reason-code-policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":true}]" } }, { "id": "4a7e6df1-32ed-44ce-aafc-558ab81edec9", "name": "Subscribed List - manage - Policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"supervisor\",\"required\":true}]" } }, { "id": "faf00409-de4f-43f4-b3aa-2d325d2525d3", "name": "manage-general-settings", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":true}]" } }, { "id": "6700d138-3a26-4439-8821-a58ff918e887", "name": "Supervisor Dashboard - view_all - Policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"supervisor\",\"required\":true}]" } }, { "id": "e795ed6f-46d5-4908-ad3d-3324abad5f72", "name": "unifiedAdmin-apis - DELETE - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"routing-manager\",\"required\":false},{\"id\":\"supervisor\",\"required\":false},{\"id\":\"admin\",\"required\":false}]" } }, { "id": "95d86c24-2b37-49fa-9228-866c06afa248", "name": "campaigns-apis - GET - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "21c4257f-c04e-489d-8cc0-c41f16b776b1", "name": "unifiedAdmin-apis - PUT - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"routing-manager\",\"required\":false},{\"id\":\"quality-manager\",\"required\":false},{\"id\":\"admin\",\"required\":false},{\"id\":\"supervisor\",\"required\":false}]" } }, { "id": "992a05a5-4eab-4721-8a65-4a8bdc163d95", "name": "teamAnnouncement-apis - PUT - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false},{\"id\":\"supervisor\",\"required\":false}]" } }, { "id": "567eb962-7670-4b5a-a0ab-598173e12119", "name": "botFramework-apis - POST - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "972bf6bf-72d3-4e61-8136-447a926e4bf6", "name": "Email - manage - Policy", "description": "Email - manage - Policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "253714c5-2c69-40c3-8666-e34532665cf5", "name": "unifiedAdmin-apis - GET - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false},{\"id\":\"customer\",\"required\":false},{\"id\":\"evaluator\",\"required\":false},{\"id\":\"quality-manager\",\"required\":false},{\"id\":\"supervisor\",\"required\":false},{\"id\":\"agent\",\"required\":false},{\"id\":\"routing-manager\",\"required\":false}]" } }, { "id": "4f60e8e9-a8d8-4f3f-8a65-283df1576e2d", "name": "teamAnnouncement-apis - DELETE - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false},{\"id\":\"supervisor\",\"required\":false}]" } }, { "id": "aaad0ecd-212c-4ca7-a3ae-098f4b4d3a55", "name": "manage-channel-manager-policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":true}]" } }, { "id": "90ff9fd3-8e0d-49fd-9227-c2444cae0519", "name": "Access Customer Profiles - view_in_conversation - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/senior_agents_permission\",\"extendChildren\":false},{\"path\":\"/agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "a50daac3-69be-45eb-b5b7-fd9283857e04", "name": "manage-agent-desk-setting", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":true}]" } }, { "id": "211c22a7-0210-47c6-a912-b58587574218", "name": "Access Customer Profiles - view - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/agents_permission\",\"extendChildren\":false},{\"path\":\"/senior_agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "574ade12-38e8-44a8-a9c6-964d2d0fa028", "name": "view-calendar-policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"routing-manager\",\"required\":false},{\"id\":\"admin\",\"required\":false}]" } }, { "id": "95c5d28a-01b5-47a8-9895-912ca71ba274", "name": "manage-bot-policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":true}]" } }, { "id": "5dde6d1b-f88c-4db2-ab29-4c04d0e4a132", "name": "Customer PII - view_pii - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/senior_agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "93c84d58-9cc0-4aaa-a79e-ac1b795f5702", "name": "Start a new session - view_initiate_chat - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/senior_agents_permission\",\"extendChildren\":false},{\"path\":\"/agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "297d2cd9-b417-48c2-a886-98d58275b3f4", "name": "Manage Labels - manage - Policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"supervisor\",\"required\":true}]" } }, { "id": "2d0af046-e3df-4577-afbd-bfcefd8438f1", "name": "State Change - manage_state_change - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/senior_agents_permission\",\"extendChildren\":false},{\"path\":\"/agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "1c3f2d6e-4f22-4fab-904b-f6f1bcd4a99b", "name": "mrd-view-policy", "description": "mrd-view-policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false},{\"id\":\"supervisor\",\"required\":false},{\"id\":\"routing-manager\",\"required\":false}]" } }, { "id": "d5f20c7a-8ca1-43f0-b0ee-f44ffc058d75", "name": "Customer PII - masked_pii - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/agents_permission\",\"extendChildren\":false},{\"path\":\"/senior_agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "9d81fdba-47ec-4ade-b4f6-1a5f91be4b24", "name": "Edit Customer Profile - manage - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/senior_agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "270f0b5b-f463-46f2-8b80-658c46db5162", "name": "check-interrupted-mrd-type-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "e67b5c43-c822-42c9-9d94-84a91e36fc87", "name": "check-recent-conversations-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "7e9c2468-27c6-42c1-b96b-ff114e491e24", "name": "compliance-dnc - view - policy", "description": "Allows view access to Compliance DNC", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "1978c517-b669-4356-8385-85349e9dd685", "name": "check-routing-mode-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "e3afea21-1085-49a6-9def-229d07967d4e", "name": "quality-management - view - policy", "description": "quality-management - view - policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"evaluator\",\"required\":false},{\"id\":\"quality-manager\",\"required\":false}]" } }, { "id": "c975a8c7-6d56-42c8-ab4e-6c19d894ac95", "name": "quality-management - manage - policy", "description": "quality-management - manage - policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"quality-manager\",\"required\":false}]" } }, { "id": "d4094ed9-4a0e-4dda-9402-5916be02257c", "name": "general-action-node-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "575d9836-50cd-405c-b0a3-8b82c4ddbefc", "name": "reviews - quality-management - reviews-manage - policy", "description": "reviews - quality-management - reviews-manage - policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"quality-manager\",\"required\":false},{\"id\":\"evaluator\",\"required\":false}]" } }, { "id": "bdbc6222-17d7-4b04-8284-fd75a9889448", "name": "compliance-dnc - manage - policy", "description": "Allows manage access to Compliance DNC", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "d4fb2335-593c-4cd1-9e2c-1a06ce5f256e", "name": "unschedule-reminder-node-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "c831bd9c-3411-4ee2-b05f-5e78ac2ef86e", "name": "Edit Customer Profile - manage_in_conversation - Policy", "description": "", "type": "group", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "groups": "[{\"path\":\"/senior_agents_permission\",\"extendChildren\":false},{\"path\":\"/agents_permission\",\"extendChildren\":false}]", "groupsClaim": "" } }, { "id": "1c244727-f4b2-483c-bbe4-51a25204c97d", "name": "check-state-changed-task-mode-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "76928c7e-211c-4e6d-93ca-5c66bc7380c2", "name": "view-pull-mode-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false},{\"id\":\"supervisor\",\"required\":false},{\"id\":\"routing-manager\",\"required\":false}]" } }, { "id": "99a94278-2942-4220-afea-2d543df316be", "name": "view-bot-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"supervisor\",\"required\":false},{\"id\":\"admin\",\"required\":false},{\"id\":\"routing-manager\",\"required\":false}]" } }, { "id": "1ad409b4-4cfd-4588-8005-1b9484698dde", "name": "import-records - view - policy", "description": "import-records - view - policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "46fc8ceb-6436-472d-ae29-eaeff05fdef5", "name": "view-general-settings", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"routing-manager\",\"required\":false},{\"id\":\"admin\",\"required\":false},{\"id\":\"supervisor\",\"required\":false}]" } }, { "id": "9e8b2ee7-5dca-484b-86c2-f9bc675cb125", "name": "import-records - manage - policy", "description": "import-records - manage - policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "50f9f6b9-2888-421d-bf13-82b9a56a1749", "name": "teamAnnouncement-apis - POST - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"supervisor\",\"required\":false},{\"id\":\"admin\",\"required\":false}]" } }, { "id": "be070bcf-ca33-4b68-b335-457be6ad370d", "name": "view-channel-manager-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"routing-manager\",\"required\":false},{\"id\":\"supervisor\",\"required\":false},{\"id\":\"admin\",\"required\":false}]" } }, { "id": "46829d31-0159-4f66-9aed-ddcdc0aaf1c5", "name": "surveyBackend-apis - GET - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"routing-manager\",\"required\":false},{\"id\":\"admin\",\"required\":false},{\"id\":\"supervisor\",\"required\":false}]" } }, { "id": "2ae5e758-0498-4959-9ffb-0d5b643fc32c", "name": "unifiedAdmin-apis - POST - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"supervisor\",\"required\":false},{\"id\":\"admin\",\"required\":false},{\"id\":\"routing-manager\",\"required\":false},{\"id\":\"quality-manager\",\"required\":false}]" } }, { "id": "5855f872-3285-4329-8941-8ac9faa983f3", "name": "agentManager-apis - GET - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"agent\",\"required\":false},{\"id\":\"admin\",\"required\":false},{\"id\":\"supervisor\",\"required\":false}]" } }, { "id": "cd554ee3-93a6-4552-b117-fc50f6aea03c", "name": "agentManager-apis - POST - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"agent\",\"required\":false},{\"id\":\"supervisor\",\"required\":false},{\"id\":\"admin\",\"required\":false}]" } }, { "id": "0b243930-b053-4990-b127-0c3212704246", "name": "agentManager-apis - PUT - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "fac05475-94df-43c7-b36f-d398481174ba", "name": "surveyBackend-apis - PUT - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false},{\"id\":\"routing-manager\",\"required\":false},{\"id\":\"supervisor\",\"required\":false}]" } }, { "id": "0250c9c0-fac2-461e-95a5-c14e8f415ff7", "name": "conversationManager-apis - POST - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false},{\"id\":\"evaluator\",\"required\":false},{\"id\":\"supervisor\",\"required\":false},{\"id\":\"quality-manager\",\"required\":false},{\"id\":\"agent\",\"required\":false},{\"id\":\"customer\",\"required\":false}]" } }, { "id": "1dda046a-66ec-446b-b6eb-a593df58a364", "name": "agentManager-apis - DELETE - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "3fb8c70d-12f5-48bc-a560-00385d1f6caa", "name": "cimCustomer-apis - POST - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false},{\"id\":\"supervisor\",\"required\":false},{\"id\":\"agent\",\"required\":false}]" } }, { "id": "fbd15ed7-1f4b-4353-a544-2af91701ebb3", "name": "ccm-apis - GET - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"evaluator\",\"required\":false},{\"id\":\"quality-manager\",\"required\":false},{\"id\":\"agent\",\"required\":false},{\"id\":\"routing-manager\",\"required\":false},{\"id\":\"customer\",\"required\":false},{\"id\":\"supervisor\",\"required\":false},{\"id\":\"admin\",\"required\":false}]" } }, { "id": "08e4da39-0e2b-4d1a-aef2-f5625c30d78c", "name": "view-web-widget-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"routing-manager\",\"required\":false},{\"id\":\"supervisor\",\"required\":false},{\"id\":\"admin\",\"required\":false}]" } }, { "id": "422bf37d-8827-48d6-9e99-94e503e34499", "name": "view-routing-engine-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false},{\"id\":\"supervisor\",\"required\":false},{\"id\":\"routing-manager\",\"required\":false}]" } }, { "id": "1e2737ad-d6fe-4007-89b4-7228e7fb93a5", "name": "view-agent-desk-setting", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"routing-manager\",\"required\":false},{\"id\":\"supervisor\",\"required\":false},{\"id\":\"admin\",\"required\":false}]" } }, { "id": "0a2c5e47-4605-47da-b848-71db908ae4b9", "name": "view-reason-code-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"routing-manager\",\"required\":false},{\"id\":\"supervisor\",\"required\":false},{\"id\":\"admin\",\"required\":false}]" } }, { "id": "f9aef73b-f875-4161-9e60-f49c22e461b4", "name": "view-form-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"quality-manager\",\"required\":false},{\"id\":\"supervisor\",\"required\":false},{\"id\":\"admin\",\"required\":false},{\"id\":\"routing-manager\",\"required\":false}]" } }, { "id": "e3877adc-52b5-4aaf-86ff-7c97b63404b5", "name": "check-conversation-state-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "f8876193-07ff-42c8-81c6-13f3b0fabb33", "name": "check-unsubscribed-agent-role-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "560fb2c1-26bb-43a2-8f64-7db9946e5cc7", "name": "is-agent-present-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "d538da0b-98e8-4c9e-aacc-544e7b5c9353", "name": "extract-data-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "3df4f044-5476-4a4c-af44-f2d748d23b28", "name": "check-reason-for-task-state-change-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "8636064d-ab1a-4d3b-93f2-c0ac01d38e6f", "name": "assign-bot-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "cd389c57-597f-4d89-993f-730623b32390", "name": "remove-channel-session-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "eff8ac16-7070-41b2-abaa-98077ba2d30f", "name": "schedule-reminder-node-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "37b9eb18-a4cc-4373-a3f9-71ba8e18c56f", "name": "find-agent-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "321a2dc2-c2d0-4a11-9b5d-248d4cdd1fae", "name": "check-active-media-direction-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "a7499906-9ea8-45f3-a4f4-da1526bdd53f", "name": "check-conversation-resume-reason-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "c0121191-f57b-458d-8f6f-5715ef41589a", "name": "conversation-studio-admin-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "ed3f098b-56a3-435d-ad3f-52902a90ca60", "name": "check-active-media-MRD-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "037a2f48-4449-43f8-9901-60abd9fd2052", "name": "check-task-name-whose-state-changed-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "b09e21ff-6428-48fe-9bd5-3b0cdc867881", "name": "set-last-agent-id-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "f5fbf027-4cfa-418f-94d2-a88c833458b9", "name": "conversation-studio-view-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"supervisor\",\"required\":false},{\"id\":\"agent\",\"required\":false},{\"id\":\"admin\",\"required\":false}]" } }, { "id": "0e0b55bb-39d6-423f-8a34-d73cca298124", "name": "set-priority-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "07d3cc6b-846e-41a2-94b5-d2e57ebe1149", "name": "are-all-primary-agents-in-wrapup-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "348125bd-8795-417b-ac00-716b974ba31a", "name": "conversation-list - quality-management - conversation-list-manage - policy", "description": "conversation-list - quality-management - conversation-list-manage - policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"quality-manager\",\"required\":false}]" } }, { "id": "72691f78-55fd-426f-98d4-3111e49b9d87", "name": "configurations - quality-management - configurations-view - policy", "description": "configurations - quality-management - configurations-view - policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"quality-manager\",\"required\":false},{\"id\":\"admin\",\"required\":false}]" } }, { "id": "50c0ad73-4943-4535-a548-602558563094", "name": "custom-http-request-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "1326b68d-ca73-4243-be51-129e7aeedb0b", "name": "conversationManager-apis - DELETE - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "caa2d780-b1d9-42a5-baba-85aa9d92f12d", "name": "ccm-apis - POST - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"supervisor\",\"required\":false},{\"id\":\"admin\",\"required\":false},{\"id\":\"agent\",\"required\":false}]" } }, { "id": "ecb3c238-3c55-4778-9256-35b6a07d0e61", "name": "cimCustomer-apis - PUT - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false},{\"id\":\"agent\",\"required\":false},{\"id\":\"supervisor\",\"required\":false}]" } }, { "id": "9cd451eb-e99a-4bf6-9adf-01f4f7a14849", "name": "historicalReports-apis - GET - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "37553e1a-c7c6-4d79-80b5-1c4826594561", "name": "historicalReports-apis - POST - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "06baa6b4-0a0f-4aad-99f0-fe8115ef8f36", "name": "surveyBackend-apis - DELETE- policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"supervisor\",\"required\":false},{\"id\":\"admin\",\"required\":false},{\"id\":\"routing-manager\",\"required\":false}]" } }, { "id": "6c20d0ee-1df6-43db-96c7-74f5421c5801", "name": "ccm-apis - PUT - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "27780f43-231f-458e-b7a8-ad1a442f058c", "name": "ccm-apis - DELETE - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "a0b2f6e5-5e80-4be4-9f58-d877c23ef53f", "name": "licenseManager-apis - DELETE - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "8d0f792b-b275-4feb-a5d0-77dc33996080", "name": "licenseManager-apis - POST - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "f68d91b1-fd8d-4e46-994f-ac45e5fc6fc8", "name": "licenseManager-apis - PUT - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "1077602c-d7c0-4fdf-90f4-1850e45147b0", "name": "licenseManager-apis - GET - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"routing-manager\",\"required\":false},{\"id\":\"admin\",\"required\":false},{\"id\":\"supervisor\",\"required\":false}]" } }, { "id": "b5c6e54d-c002-4b3a-a61e-b035af562107", "name": "remove-all-agents-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "295cf98f-9d0e-4825-ad15-7afd26addf3b", "name": "conversation-studio-manage-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "08e3ada2-3686-4c8e-9cdd-aa2a48a61fb6", "name": "change-bot-role-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "2bbd98c3-d838-4846-9772-27401a0fe753", "name": "external-gadget-requested-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "44c6fc3f-ff09-4487-963a-f4b2208044c7", "name": "plain-message-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "4a4c1ddc-5ce2-4599-ae13-d2d2de4d6c18", "name": "revoke-bot-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "f545e52b-0c86-450b-a929-5f3d4e530882", "name": "end-conversation-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "037a12c8-a81c-484f-9e69-8a574abe25ad", "name": "reminder-init-node-policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"conversation-studio-admin\",\"required\":false}]" } }, { "id": "6deee40e-6e0b-4932-9f8b-0b4736d872dc", "name": "configurations - quality-management - configurations-manage - policy", "description": "configurations - quality-management - configurations-manage - policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "a3b45711-a209-4737-a57e-8187e2ec6099", "name": "schedules - quality-management - schedules-manage - policy", "description": "schedules - quality-management - schedules-manage - policy", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"quality-manager\",\"required\":false}]" } }, { "id": "c172701f-a6a7-4db0-87cb-4b23570d732e", "name": "historicalReports-apis - PUT - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "254c1a14-7291-4318-8095-b2e43f746c4c", "name": "surveyBackend-apis - POST - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"supervisor\",\"required\":false},{\"id\":\"admin\",\"required\":false},{\"id\":\"routing-manager\",\"required\":false}]" } }, { "id": "c6c98563-38a0-4f17-b1c9-aa7dab3bb131", "name": "historicalReports-apis - DELETE - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "a7018898-6348-497b-80f6-1806920f3c0b", "name": "routingEngine-apis - GET - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false},{\"id\":\"routing-manager\",\"required\":false},{\"id\":\"supervisor\",\"required\":false},{\"id\":\"agent\",\"required\":false}]" } }, { "id": "012748f5-ae43-47ab-bf3c-f97a811bdd5f", "name": "routingEngine-apis - PUT - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false},{\"id\":\"supervisor\",\"required\":false},{\"id\":\"routing-manager\",\"required\":false}]" } }, { "id": "a1003b5e-e537-4912-ad68-dc2ac450e66d", "name": "scheduler-apis - PUT - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "5fb91472-e44f-4a00-8be8-459288f139fd", "name": "scheduler-apis - POST - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "579d54e5-5db8-4574-9dcb-dbaa79bc96a6", "name": "scheduler-apis - DELETE - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "a5d3dad3-c311-4002-b5ee-7bab7c93c729", "name": "routingEngine-apis - POST - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"supervisor\",\"required\":false},{\"id\":\"admin\",\"required\":false},{\"id\":\"agent\",\"required\":false}]" } }, { "id": "e5b73689-e23e-4b2f-89d7-ea74052fd103", "name": "scheduler-apis - GET - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "e36d6d41-4f74-4dfc-ab08-9053d86cd10e", "name": "routingEngine-apis - DELETE - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "4c29ecc8-1bb6-40fb-a4d8-3930354a213e", "name": "fileEngine-apis - GET - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"supervisor\",\"required\":false},{\"id\":\"quality-manager\",\"required\":false},{\"id\":\"evaluator\",\"required\":false},{\"id\":\"admin\",\"required\":false},{\"id\":\"routing-manager\",\"required\":false},{\"id\":\"agent\",\"required\":false},{\"id\":\"customer\",\"required\":false}]" } }, { "id": "718bc45d-f8ef-483b-8c1e-c9c04bbd2f1a", "name": "fileEngine-apis - PUT - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"quality-manager\",\"required\":false},{\"id\":\"evaluator\",\"required\":false},{\"id\":\"admin\",\"required\":false}]" } }, { "id": "f315a03c-d68f-4fcd-991d-4d5c106ef2b3", "name": "fileEngine-apis - DELETE - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false},{\"id\":\"evaluator\",\"required\":false},{\"id\":\"quality-manager\",\"required\":false}]" } }, { "id": "4d53b73a-ef6a-433b-b8cd-53c0b700e322", "name": "businessCalendar-apis - GET - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false},{\"id\":\"customer\",\"required\":false},{\"id\":\"supervisor\",\"required\":false},{\"id\":\"routing-manager\",\"required\":false}]" } }, { "id": "b3f66779-2c07-4bf5-abd6-15fff6f0dbb5", "name": "conversationMonitor-apis - GET - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "9cc341ed-0398-4d74-91b7-a6213444724f", "name": "conversationMonitor-apis - POST - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "b4cc2410-4efa-4848-93e3-273567b4a822", "name": "conversationMonitor-apis - DELETE - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "7c77d3da-62a0-4f6e-9d6c-df6ebca9b5e4", "name": "fileEngine-apis - POST - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"supervisor\",\"required\":false},{\"id\":\"admin\",\"required\":false},{\"id\":\"customer\",\"required\":false},{\"id\":\"evaluator\",\"required\":false},{\"id\":\"quality-manager\",\"required\":false},{\"id\":\"agent\",\"required\":false}]" } }, { "id": "e0ac5cc3-a51f-40af-b6a9-bb5d82d12eb6", "name": "businessCalendar-apis - PUT - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"routing-manager\",\"required\":false},{\"id\":\"admin\",\"required\":false}]" } }, { "id": "e5229657-8575-4b7d-abf4-d6550544d0a3", "name": "conversationMonitor-apis - PUT - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "1a178d71-8170-46c7-a2a7-b5cc16d9e482", "name": "botFramework-apis - GET - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false},{\"id\":\"routing-manager\",\"required\":false},{\"id\":\"supervisor\",\"required\":false}]" } }, { "id": "5b1b3991-bf73-43ce-847c-6a324b0e4534", "name": "businessCalendar-apis - POST - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"routing-manager\",\"required\":false},{\"id\":\"admin\",\"required\":false}]" } }, { "id": "909d9c48-ac69-459e-9381-4f4e0c58ded0", "name": "botFramework-apis - PUT - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "9f23f1da-78b6-40c3-b83b-7c686dd40d12", "name": "botFramework-apis - DELETE - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "b520874f-18aa-4b61-aba1-235d83a20413", "name": "campaigns-apis - POST - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "c02d1c10-f410-466b-97c8-aee65de87380", "name": "campaigns-apis - PUT - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "d9b8cb86-e19a-4778-8541-62635be7f3af", "name": "campaigns-apis - DELETE - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "b0b67ffd-b09d-4e15-b61b-3d50f5b20a7e", "name": "conversationManager-apis - PUT - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false}]" } }, { "id": "0a1caebf-e29a-4452-87b3-5eb14168edd6", "name": "conversationManager-apis - GET - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"evaluator\",\"required\":false},{\"id\":\"admin\",\"required\":false},{\"id\":\"customer\",\"required\":false},{\"id\":\"quality-manager\",\"required\":false},{\"id\":\"conversation-studio-admin\",\"required\":false},{\"id\":\"supervisor\",\"required\":false},{\"id\":\"agent\",\"required\":false}]" } }, { "id": "215852cd-130b-406a-904b-34c5ba9b4329", "name": "cimCustomer-apis - DELETE - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false},{\"id\":\"supervisor\",\"required\":false}]" } }, { "id": "31b89a55-5c4e-42d8-859e-e7b6217d86ab", "name": "cimCustomer-apis - GET - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"evaluator\",\"required\":false},{\"id\":\"agent\",\"required\":false},{\"id\":\"quality-manager\",\"required\":false},{\"id\":\"admin\",\"required\":false},{\"id\":\"routing-manager\",\"required\":false},{\"id\":\"supervisor\",\"required\":false}]" } }, { "id": "246fd707-3093-4f6e-b748-b34043b0e88f", "name": "businessCalendar-apis - DELETE - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false},{\"id\":\"routing-manager\",\"required\":false}]" } }, { "id": "43a10b85-9462-4646-a6c5-564705e1290c", "name": "teamAnnouncement-apis - GET - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"agent\",\"required\":false},{\"id\":\"supervisor\",\"required\":false},{\"id\":\"admin\",\"required\":false}]" } }, { "id": "c5a89fde-5443-4a62-8334-5f21f8093124", "name": "qmBackend-apis - GET - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false},{\"id\":\"evaluator\",\"required\":false},{\"id\":\"quality-manager\",\"required\":false}]" } }, { "id": "f1ef94ff-9fe9-45ab-8165-4a4f32859b5b", "name": "qmBackend-apis - POST - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false},{\"id\":\"quality-manager\",\"required\":false},{\"id\":\"evaluator\",\"required\":false}]" } }, { "id": "c2005980-6d98-4912-b02c-b77fc7faa99a", "name": "qmBackend-apis - PUT - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"quality-manager\",\"required\":false},{\"id\":\"admin\",\"required\":false},{\"id\":\"evaluator\",\"required\":false}]" } }, { "id": "2f839260-acd3-47d2-9b06-f0b3d776887a", "name": "qmBackend-apis - DELETE - policy", "description": "", "type": "role", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "roles": "[{\"id\":\"admin\",\"required\":false},{\"id\":\"quality-manager\",\"required\":false},{\"id\":\"evaluator\",\"required\":false}]" } }, { "id": "1de436f3-cfb2-4cbd-abee-c19a28b7911a", "name": "Manage Campaign - manage - permission", "description": "User with this permission can manage the Campaigns setting portal in Unified Admin.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"campaign\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"Manage Campaign - manage - policy\"]" } }, { "id": "3a7003a1-1a9f-4811-abf2-b1733c5c1bb8", "name": "View Campaigns - view - Permission", "description": "User with this permission can view the Campaigns setting portal in Unified Admin.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"campaign\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"View Campaigns - view - Policy\"]" } }, { "id": "57453433-b0a1-49ac-8c3f-1a0ca41a35ef", "name": "compliance-regulations - manage - permission", "description": "compliance-regulations - manage - permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"compliance-regulations\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"compliance-regulations - manage - policy\"]" } }, { "id": "96517455-55b5-4012-9bad-ffc8292e679f", "name": "compliance-regulations - view - permission", "description": "compliance-regulations - view - permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"compliance-regulations\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"compliance-regulations - view - policy\"]" } }, { "id": "8066754f-dfa4-4a59-b9a6-3d24b802b34f", "name": "wfmCore-apis - PUT - permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"wfmCore-apis\"]", "scopes": "[\"PUT\"]", "applyPolicies": "[\"wfmCore-apis - PUT - policy\"]" } }, { "id": "b1b10756-f136-4991-8ffa-6cb03234fa4c", "name": "wfmCore-apis - DELETE - permission", "description": "Users with this permission will be allowed to make DELETE requests to WFM Core APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"wfmCore-apis\"]", "scopes": "[\"DELETE\"]", "applyPolicies": "[\"wfmCore-apis - DELETE - policy\"]" } }, { "id": "e85b069c-4130-469f-82a0-2c46a1570dab", "name": "compliance-dnc - manage - permission", "description": "Manage permission for Compliance DNC", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"compliance-dnc\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"compliance-dnc - manage - policy\"]" } }, { "id": "cf5acf4a-b368-4e52-82a7-4ae776f5a80a", "name": "compliance-dnc - view - permission", "description": "View permission for Compliance DNC", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"compliance-dnc\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"compliance-dnc - view - policy\"]" } }, { "id": "da828d8e-b70f-4b57-84b1-8f6eff3ad46d", "name": "quick-links - view - permission", "description": "quick-links - view - permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"quick-links\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"quick-links - view - policy\"]" } }, { "id": "44b0b51d-b8cb-42b9-a59f-1f16827192d9", "name": "quick-links - manage - permission", "description": "quick-links - manage - permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"quick-links\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"quick-links - manage - policy\"]" } }, { "id": "de6ea1e4-e6d6-4f3f-96b9-5c7acf725daf", "name": "manage-form-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"forms\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"manage-form-policy\"]" } }, { "id": "7874c051-2f0a-4d6c-924b-36e9718d2252", "name": "import-records - view - permission", "description": "import-records - view - permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"import-records\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"import-records - view - policy\"]" } }, { "id": "d87662fe-a3a3-4492-b75e-6ce92648b61b", "name": "import-records - manage - permission", "description": "import-records - manage - permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"import-records\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"import-records - manage - policy\"]" } }, { "id": "bef235ed-acef-4046-a13d-290670f946aa", "name": "Email - view - Permission", "description": "Email - view - Permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"email\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"Email - view - Policy\"]" } }, { "id": "a7fd677e-6bb2-46dc-88e1-4dec69d5b0ae", "name": "Email - manage - Permission", "description": "Email - manage - Permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"email\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"Email - manage - Policy\"]" } }, { "id": "0482070c-16e3-44e2-ad5c-1cbca10edbd8", "name": "agentManager-apis - POST - permission", "description": "Users with this permission will be allowed to make POST requests to agent manager APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"agentManager-apis\"]", "scopes": "[\"POST\"]", "applyPolicies": "[\"agentManager-apis - POST - policy\"]" } }, { "id": "7ef40031-4784-43e2-9c22-a955a8b923f5", "name": "ccm-apis - DELETE - permission", "description": "Users with this permission will be allowed to make a DELETE request to CCM APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"ccm-apis\"]", "scopes": "[\"DELETE\"]", "applyPolicies": "[\"ccm-apis - DELETE - policy\"]" } }, { "id": "af25af28-e8c6-4244-82f2-2a98480f2a6f", "name": "manage-channel-manager-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"channel-manager\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"manage-channel-manager-policy\"]" } }, { "id": "705bff93-6343-41da-af99-015008225c76", "name": "businessCalendar-apis - GET - permission", "description": "Users with this permission will be allowed to make GET requests to business calendar APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"businessCalendar-apis\"]", "scopes": "[\"GET\"]", "applyPolicies": "[\"businessCalendar-apis - GET - policy\"]" } }, { "id": "d9bd2026-0b54-4a6d-99c0-cea45bf04cec", "name": "historicalReports-apis - GET - permission", "description": "Users with this permission will be allowed to make GET requests to historical reports APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"historicalReports-apis\"]", "scopes": "[\"GET\"]", "applyPolicies": "[\"historicalReports-apis - GET - policy\"]" } }, { "id": "7b6ba645-27fc-44aa-8110-2e7c7dd72a47", "name": "businessCalendar-apis - PUT - permission", "description": "Users with this permission will be allowed to make PUT requests to business calendar APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"businessCalendar-apis\"]", "scopes": "[\"PUT\"]", "applyPolicies": "[\"businessCalendar-apis - PUT - policy\"]" } }, { "id": "699ffbec-8d49-4b8b-9020-e174040cc407", "name": "conversationManager-apis - PUT - permission", "description": "Users with this permission will be allowed to make PUT requests to conversation manager APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversationManager-apis\"]", "scopes": "[\"PUT\"]", "applyPolicies": "[\"conversationManager-apis - PUT - policy\"]" } }, { "id": "9b79f925-e148-407b-8a23-ed474cb8402c", "name": "manage-bot-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"bot-settings\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"manage-bot-policy\"]" } }, { "id": "6a20b97f-060d-4502-8069-72a07d2dcb6d", "name": "manage-team-permission", "description": "user with this permission can manage team in unified-admin.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"teams\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"manage-team-policy\"]" } }, { "id": "50d052b6-34ce-4809-9185-001d9ab14a77", "name": "view-general-setting-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"general-settings\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"view-general-settings\"]" } }, { "id": "ed536285-ac74-4dac-84fa-c8e148d089fd", "name": "view-team-permission", "description": "user with this permission can view team in unified-admin.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"teams\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"view-team-policy\"]" } }, { "id": "ab8b5603-f3c1-4131-9fee-3f43448f0497", "name": "view-calendar-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"business-calendar\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"view-calendar-policy\"]" } }, { "id": "3973d78a-6dfb-46ca-98c5-395a9fd9d781", "name": "Manage Customer Schema - manage - Permission", "description": "Manage Customer Schema - manage - Permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"customer-schema\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"Manage Customer Schema - manage - Policy\"]" } }, { "id": "b7f86658-8761-463b-b334-1585dac2a0b4", "name": "Do Consult - view_consult - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"agent-conversation-control\"]", "scopes": "[\"view_consult\"]", "applyPolicies": "[\"Do Consult - view_consult - Policy\"]" } }, { "id": "1b04ab7a-76dc-4c34-823c-e8e7b3ac2a85", "name": "agent-mrd-view-permission", "description": "agent-mrd-view-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"agent-mrd\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"agent-mrd-view-policy\"]" } }, { "id": "9181e608-5db6-483c-ba88-5a099b6411a0", "name": "queue-view-permission", "description": "queue-view-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"queue\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"queue-view-policy\"]" } }, { "id": "b5f5b128-6db4-4c11-a3cd-cc8650d5be19", "name": "view-channel-manager-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"channel-manager\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"view-channel-manager-policy\"]" } }, { "id": "825f268f-bc4d-48a4-8502-a7283a3dca0d", "name": "agent-attributes-view-permission", "description": "agent-attributes-view-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"agent-attributes\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"agent-attributes-view-policy\"]" } }, { "id": "1fed5bdf-f250-4e98-8957-eb7ad2b90a13", "name": "view-reason-code-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"reason-code\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"view-reason-code-policy\"]" } }, { "id": "f6ca5753-a550-4bb4-b3c6-bd14e2d2274a", "name": "manage-general-setting-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"general-settings\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"manage-general-settings\"]" } }, { "id": "d753958a-dde7-4520-a55d-7019e35f0368", "name": "manage-routing-engine-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "AFFIRMATIVE", "config": { "resources": "[\"routing-engine\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"manage-routing-engine-policy\"]" } }, { "id": "e9853727-15df-4a88-9f55-71eb5da37eca", "name": "view-agent-desk-setting-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"agent-desk-setting\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"view-agent-desk-setting\"]" } }, { "id": "847f4837-4b72-4f78-a5d4-c01247082633", "name": "view-form-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"forms\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"view-form-policy\"]" } }, { "id": "e4c15759-d6a2-454b-a2a1-017bb9b7e15a", "name": "Recording Link - view - Permission", "description": "This Permission will link view scope to agents_permission group, such that all the members of agents_permission group can only see their own recording links in Conversation", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"recording-link\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"Recording Link - view - Policy\"]" } }, { "id": "71af8df6-0e22-4888-8296-5a17340ceb14", "name": "Access Customer Profiles - view - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"customer\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"Access Customer Profiles - view - Policy\"]" } }, { "id": "9cf14d4b-677b-4612-808d-84b9bc4e1c9a", "name": "view-bot-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"bot-settings\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"view-bot-policy\"]" } }, { "id": "7a179614-5b62-4f71-9ae1-cdff283954a3", "name": "Recording Link - view_all - Permission", "description": "This Permission will link view_all scope to senior_agents_permission group, such that all the members of senior_agents_permission group can see all the recording links in a specific Conversation.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"recording-link\"]", "scopes": "[\"view_all\"]", "applyPolicies": "[\"Recording Link - view_all - Policy\"]" } }, { "id": "e75c40f9-8e08-4b3b-9845-f63c6e594661", "name": "view-routing-engine-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"routing-engine\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"view-routing-engine-policy\"]" } }, { "id": "6530cc54-93dd-4f97-9ce3-3457f5dcc719", "name": "mrd-view-permission", "description": "mrd-view-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"mrd\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"mrd-view-policy\"]" } }, { "id": "5bf9179a-394b-4e73-a76f-5135ae4db1bb", "name": "manage-reason-code-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"reason-code\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"manage-reason-code-policy\"]" } }, { "id": "c69f83a6-a2ed-494b-9bb7-2dac5a12508b", "name": "manage-agent-desk-setting-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"agent-desk-setting\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"manage-agent-desk-setting\"]" } }, { "id": "2b8963de-9a7f-4063-89ca-4cbb9876aa53", "name": "manage-calendar-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"business-calendar\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"manage-calendar-policy\"]" } }, { "id": "b3e5fab7-e78e-4985-a577-28e9ac401b47", "name": "view-web-widget-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"web-widget\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"view-web-widget-policy\"]" } }, { "id": "7cc6b674-985f-4d0e-b87f-9b973c73fc99", "name": "queue-manage-permission", "description": "queue-manage-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"queue\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"queue-manage-policy\"]" } }, { "id": "8d36317d-de9b-433b-83a8-d55fecc29ffa", "name": "View Customer History - view_history - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"agent-conversation-control\"]", "scopes": "[\"view_history\"]", "applyPolicies": "[\"View Customer History - view_history - Policy\"]" } }, { "id": "7828553a-9449-4f3c-ad9f-953b8e34e444", "name": "Customer PII - masked_pii - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"customer\"]", "scopes": "[\"masked_pii\"]", "applyPolicies": "[\"Customer PII - masked_pii - Policy\"]" } }, { "id": "de1f6870-6ad5-4b3a-9cff-3fbf6407cde8", "name": "View Customer History - view_history_active_customer - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"agent-conversation-control\"]", "scopes": "[\"view_history_active_customer \"]", "applyPolicies": "[\"View Customer History - view_history_active_customer - Policy\"]" } }, { "id": "ef219852-c82a-471b-95d2-8ec8177e9df2", "name": "Access Customer Profiles - view_in_conversation - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"customer\"]", "scopes": "[\"view_in_conversation\"]", "applyPolicies": "[\"Access Customer Profiles - view_in_conversation - Policy\"]" } }, { "id": "ea51567c-26a4-4298-8790-26eeb2e0f635", "name": "Start a new session - view_initiate_chat - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"agent-conversation-control\"]", "scopes": "[\"view_initiate_chat\"]", "applyPolicies": "[\"Start a new session - view_initiate_chat - Policy\"]" } }, { "id": "2ffd8fa4-6958-4a16-9074-49d9b32f1d53", "name": "State Change - manage_state_change - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"state-change\"]", "scopes": "[\"manage_state_change\"]", "applyPolicies": "[\"State Change - manage_state_change - Policy\"]" } }, { "id": "78c8d0f0-6632-44a3-97b7-c31910eb06b4", "name": "View Customer Schema - view - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"customer-schema\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"View Customer Schema - view - Policy\"]" } }, { "id": "be8dfdaf-439c-4009-8899-3278f83fad51", "name": "Do Direct Transfer - view_direct_transfer - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"agent-conversation-control\"]", "scopes": "[\"view_direct_transfer\"]", "applyPolicies": "[\"Do Direct Transfer - view_direct_transfer - Policy\"]" } }, { "id": "bd3739df-45be-4e31-b7a1-27725f526f3a", "name": "Do Conference - view_conference - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"agent-conversation-control\"]", "scopes": "[\"view_conference\"]", "applyPolicies": "[\"Do Conference - view_conference - Policy\"]" } }, { "id": "e83dc173-0ab7-46f8-9a26-23d4ba85fe3d", "name": "Add Wrap-up - view_wrap_up - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"agent-conversation-control\"]", "scopes": "[\"view_wrap_up\"]", "applyPolicies": "[\"Add Wrap-up - view_wrap_up - Policy\"]" } }, { "id": "e00bd4c2-a239-46f1-a1dd-41852ae04ee7", "name": "Leave Chat\t- view_leave_chat - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"agent-conversation-control\"]", "scopes": "[\"view_leave_chat\"]", "applyPolicies": "[\"Leave Chat\\t- view_leave_chat - Policy\"]" } }, { "id": "9316cfa1-a164-40c6-9373-cd298e3c835e", "name": "Supervisor Dashboard - view_all - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"supervisor\"]", "scopes": "[\"view_all\"]", "applyPolicies": "[\"Supervisor Dashboard - view_all - Policy\"]" } }, { "id": "771cb3ff-c62b-40ba-951d-bcb4a8e48edb", "name": "Subscribed List - view - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"subscribed-list\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"Subscribed List - view - Policy\"]" } }, { "id": "4f1b5745-ba4c-4bd1-89f9-c62776b95be5", "name": "Manage Labels - manage - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"customer-labels\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"Manage Labels - manage - Policy\"]" } }, { "id": "a737566e-3641-4ad5-a072-82e76bce0f37", "name": "routing-attribute-view-permission", "description": "routing-attribute-view-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"routing-attribute\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"routing-attribute-view-policy\"]" } }, { "id": "43cbcff4-851e-451e-b6b6-35b2ff62421d", "name": "manage-web-widget-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"web-widget\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"manage-web-widget-policy\"]" } }, { "id": "14fd3df3-0394-48ff-97d4-392043532ab1", "name": "view-pull-mode-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"pull-mode-list\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"view-pull-mode-policy\"]" } }, { "id": "b082e604-87a9-4559-80e5-7a55aefe773e", "name": "Subscribed List - manage - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"subscribed-list\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"Subscribed List - manage - Policy\"]" } }, { "id": "1f28f42b-f8b0-47a9-8300-9007b4969275", "name": "routing-attribute-manage-permission", "description": "routing-attribute-manage-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"routing-attribute\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"routing-attribute-manage-policy\"]" } }, { "id": "108688ac-d0bc-426b-b98a-0127b7da1fde", "name": "manage-pull-mode-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"pull-mode-list\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"manage-pull-mode-policy\"]" } }, { "id": "5df5d8f4-867b-435d-a4e0-d2e50ac36a7d", "name": "Customer PII - view_pii - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"customer\"]", "scopes": "[\"view_pii\"]", "applyPolicies": "[\"Customer PII - view_pii - Policy\"]" } }, { "id": "27dd54ce-46cd-4a6f-9a8b-381de3044eec", "name": "Create New Customer - manage - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"customer\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"Create New Customer - manage - Policy\"]" } }, { "id": "d37050b2-cf0c-4210-825f-c18faf0c0d54", "name": "Edit Customer Profile - manage - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"customer\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"Edit Customer Profile - manage - Policy\"]" } }, { "id": "bf787152-d514-44ee-a8c3-256c8144f359", "name": "mrd-manage-permission", "description": "mrd-manage-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"mrd\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"mrd-manage-policy\"]" } }, { "id": "74413892-ceeb-4fe4-a89b-7b3e65ce14b7", "name": "Edit Customer Profile - manage_in_conversation - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"customer\"]", "scopes": "[\"manage_in_conversation\"]", "applyPolicies": "[\"Edit Customer Profile - manage_in_conversation - Policy\"]" } }, { "id": "872ad6f7-d5bf-473e-a9b0-3bfcd26ae3c3", "name": "Assign Labels - assign_label - Permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"customer-labels\"]", "scopes": "[\"assign_label\"]", "applyPolicies": "[\"Assign Labels - assign_label - Policy\"]" } }, { "id": "53876259-9a1b-4c09-bb82-cbcd377201c2", "name": "agent-mrd-manage-permission", "description": "agent-mrd-manage-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"agent-mrd\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"agent-mrd-manage-policy\"]" } }, { "id": "89a8a610-f1cb-4bc7-8b03-def3166fbfdd", "name": "agent-attributes-manage-permission", "description": "agent-attributes-manage-permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"agent-attributes\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"agent-attributes-manage-policy\"]" } }, { "id": "1457b864-14cb-45c8-9e9b-321047a2bf84", "name": "Access Agent Dashboard - view - Permission", "description": "Every user with this permission will be able to view their Team/Queue stats on dashboard.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"agent-dashboard\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"Access Agent Dashboard - view - Policy\"]" } }, { "id": "0d88af6e-baba-4647-b581-9c8de4638bc8", "name": "conversation-studio-admin-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"admin\"]", "applyPolicies": "[\"conversation-studio-admin-policy\"]" } }, { "id": "25be17a5-61ef-43c8-8c0d-752a8d8e0b4c", "name": "is-latest-intent-set-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"is-latest-intent-set-controller-node\"]", "applyPolicies": "[\"is-latest-intent-set-policy\"]" } }, { "id": "0e77a387-96f1-4d67-96c0-8198c42c6605", "name": "check-active-media-MRD-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"check-active-media-MRD-controller-node\"]", "applyPolicies": "[\"check-active-media-MRD-policy\"]" } }, { "id": "d48a7789-2e77-4276-b94e-720a05847a56", "name": "check-conversation-resume-reason-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"check-conversation-resume-reason-controller-node\"]", "applyPolicies": "[\"check-conversation-resume-reason-policy\"]" } }, { "id": "10d65418-7554-43be-961d-2f6f714484fa", "name": "check-service-identifier-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"check-service-identifier-controller-node\"]", "applyPolicies": "[\"check-service-identifier-policy\"]" } }, { "id": "07f773fb-fa86-4fa1-85a9-76cf40b85a86", "name": "is-customer-present-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"is-customer-present-controller-node\"]", "applyPolicies": "[\"is-customer-present-policy\"]" } }, { "id": "4308fa11-956e-41ed-a915-1c47e764ecf5", "name": "check-task-name-whose-state-changed-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"check-task-name-whose-state-changed-controller-node\"]", "applyPolicies": "[\"check-task-name-whose-state-changed-policy\"]" } }, { "id": "b01c8de6-0e7c-49c6-bbb6-52c5b1be2d0d", "name": "is-direction-direct-transfer-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"is-direction-direct-transfer-controller-node\"]", "applyPolicies": "[\"is-direction-direct-transfer-policy\"]" } }, { "id": "ab71dd8f-5f36-43f6-ba7e-08bdcb7ea356", "name": "change-bot-role-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"change-bot-role-controller-node\"]", "applyPolicies": "[\"change-bot-role-policy\"]" } }, { "id": "3c0bbc54-e59d-46f7-83c6-8018ab87a905", "name": "dispatch-find-agent-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"dispatch-find-agent-controller-node\"]", "applyPolicies": "[\"dispatch-find-agent-policy\"]" } }, { "id": "feda1f39-44cc-41f5-9a51-2d2d18a94d1b", "name": "extract-data-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"extract-data-controller-node\"]", "applyPolicies": "[\"extract-data-policy\"]" } }, { "id": "d8b8bae5-0942-4198-8b9c-462af08e9696", "name": "check-recent-conversations-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"check-recent-conversations-controller-node\"]", "applyPolicies": "[\"check-recent-conversations-policy\"]" } }, { "id": "1c8c0309-b3d3-462d-9064-788e8a27869e", "name": "set-last-agent-id-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"set-last-agent-id-controller-node\"]", "applyPolicies": "[\"set-last-agent-id-policy\"]" } }, { "id": "86cedf6b-c762-40b9-85b7-ad71925a2760", "name": "general-action-node-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"general-action-controller-node\"]", "applyPolicies": "[\"general-action-node-policy\"]" } }, { "id": "e6882b9e-405d-4b6c-b0a1-610c38486a50", "name": "conversation-controller-init-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"init-controller-node\"]", "applyPolicies": "[\"conversation-controller-init-policy\"]" } }, { "id": "bb0cb84f-a5d8-4de8-a772-273479330055", "name": "check-unsubscribed-agent-role-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"check-unsubscribed-agent-role-controller-node\"]", "applyPolicies": "[\"check-unsubscribed-agent-role-policy\"]" } }, { "id": "0824e98b-915f-43bd-86f6-3d4fe349112a", "name": "external-gadget-requested-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"external-gadget-requested-controller-node\"]", "applyPolicies": "[\"external-gadget-requested-policy\"]" } }, { "id": "00d5e9a4-7e5a-4429-a135-1502d245f075", "name": "determine-queue-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"determine-queue-controller-node\"]", "applyPolicies": "[\"determine-queue-policy\"]" } }, { "id": "8d524435-3df6-4157-ab49-8453c2fd5b8a", "name": "check-interrupted-mrd-type-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"check-interrupted-mrd-type-controller-node\"]", "applyPolicies": "[\"check-interrupted-mrd-type-policy\"]" } }, { "id": "4201964b-c831-4ab1-9c33-e65cf91476ce", "name": "check-active-media-direction-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"check-active-media-direction-controller-node\"]", "applyPolicies": "[\"check-active-media-direction-policy\"]" } }, { "id": "cca0a07a-54aa-465c-8d92-2e0e8c86de8a", "name": "conversation-studio-manage-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"conversation-studio-manage-policy\"]" } }, { "id": "d85433dd-302a-4a2b-b54d-f8fe0f6667dd", "name": "find-agent-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"find-agent-controller-node\"]", "applyPolicies": "[\"find-agent-policy\"]" } }, { "id": "c8d021a1-5479-408d-b996-6ebd6bf10c5c", "name": "end-conversation-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"end-conversation-controller-node\"]", "applyPolicies": "[\"end-conversation-policy\"]" } }, { "id": "ec462c2a-0a7d-44c6-aaac-3bf3efd1341f", "name": "set-slot-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"set-slot-controller-node\"]", "applyPolicies": "[\"set-slot-policy\"]" } }, { "id": "87af0852-8bf2-4646-9dbf-7593aa95464b", "name": "custom-http-request-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"custom-http-request-controller-node\"]", "applyPolicies": "[\"custom-http-request-policy\"]" } }, { "id": "16cbdd6e-054e-4692-896c-303cbb6ef7af", "name": "check-agent-unsubscription-reason-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"check-agent-unsubscription-reason-controller-node\"]", "applyPolicies": "[\"check-agent-unsubscription-reason-policy\"]" } }, { "id": "5b0417b7-79b6-4038-bb44-cc5123856dc5", "name": "unschedule-reminder-node-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"unschedule-reminder-controller-node\"]", "applyPolicies": "[\"unschedule-reminder-node-policy\"]" } }, { "id": "9cff4850-cc37-48af-a0e8-6ba6b92c9578", "name": "revoke-bot-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"revoke-bot-controller-node\"]", "applyPolicies": "[\"revoke-bot-policy\"]" } }, { "id": "c080678c-8380-46cd-8cd0-511806722bbc", "name": "plain-message-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"plain-message-controller-node\"]", "applyPolicies": "[\"plain-message-policy\"]" } }, { "id": "d719b949-149c-44a8-ad26-5cee0af95a44", "name": "reminder-init-node-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"reminder-init-controller-node\"]", "applyPolicies": "[\"reminder-init-node-policy\"]" } }, { "id": "3be9f23d-b3f4-4b41-b676-af3120d77183", "name": "schedule-reminder-node-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"schedule-reminder-controller-node\"]", "applyPolicies": "[\"schedule-reminder-node-policy\"]" } }, { "id": "20793014-beb3-48e5-a6ae-5b915f17180e", "name": "conversation-studio-view-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"conversation-studio-view-policy\"]" } }, { "id": "6dd60497-0edf-4c50-af06-d5b607ed0b0b", "name": "check-channel-type-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"check-channel-type-controller-node\"]", "applyPolicies": "[\"check-channel-type-policy\"]" } }, { "id": "89a2dc13-079f-4eb1-b79a-4b50698459a1", "name": "is-agent-present-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"is-agent-present-controller-node\"]", "applyPolicies": "[\"is-agent-present-policy\"]" } }, { "id": "b7def788-ab5e-433c-9c0f-44abe2b517ed", "name": "check-conversation-state-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"check-conversation-state-controller-node\"]", "applyPolicies": "[\"check-conversation-state-policy\"]" } }, { "id": "741c6c15-8ede-430d-90a2-a6fcfa998983", "name": "check-routing-mode-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"check-routing-mode-controller-node\"]", "applyPolicies": "[\"check-routing-mode-policy\"]" } }, { "id": "c63a4258-4b4a-46e0-8293-e6e12092d391", "name": "check-reason-for-task-state-change-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"check-reason-for-task-state-change-controller-node\"]", "applyPolicies": "[\"check-reason-for-task-state-change-policy\"]" } }, { "id": "8636f895-308b-4c0c-94d4-dd7ffe086adc", "name": "routingEngine-apis - GET - permission", "description": "Users with this permission will be allowed to make GET requests to routing engine APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"routingEngine-apis\"]", "scopes": "[\"GET\"]", "applyPolicies": "[\"routingEngine-apis - GET - policy\"]" } }, { "id": "8b88fe6c-82f7-4da3-bd66-76345b56e6da", "name": "teamAnnouncement-apis - GET - permission", "description": "Users with this permission will be allowed to make GET requests to team announcement APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"teamAnnouncement-apis\"]", "scopes": "[\"GET\"]", "applyPolicies": "[\"teamAnnouncement-apis - GET - policy\"]" } }, { "id": "3b833e81-9a43-460f-91ae-05b61a9e2373", "name": "check-state-changed-task-mode-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"check-state-changed-task-mode-controller-node\"]", "applyPolicies": "[\"check-state-changed-task-mode-policy\"]" } }, { "id": "ca8db8dc-cdac-4a0c-8b95-fc49d895ad44", "name": "assign-bot-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"assign-bot-controller-node\"]", "applyPolicies": "[\"assign-bot-policy\"]" } }, { "id": "7feaed32-8874-4b64-aa74-3a457ac12789", "name": "remove-all-agents-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"remove-all-agents-controller-node\"]", "applyPolicies": "[\"remove-all-agents-policy\"]" } }, { "id": "04335572-94d8-4bae-a674-c53652c9ee5b", "name": "remove-channel-session-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"remove-channel-session-controller-node\"]", "applyPolicies": "[\"remove-channel-session-policy\"]" } }, { "id": "38e47956-f3de-4ea3-af16-41d0a48e9e4d", "name": "update-conversation-data-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"update-conversation-data-controller-node\"]", "applyPolicies": "[\"update-conversation-data-policy\"]" } }, { "id": "04dce10f-0950-4a7e-addd-ad0161672e69", "name": "survey-message-node-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"survey-message-controller-node\"]", "applyPolicies": "[\"survey-message-node-policy\"]" } }, { "id": "13ff0705-fc56-4ade-bc92-c04e492676ef", "name": "set-priority-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"set-priority-controller-node\"]", "applyPolicies": "[\"set-priority-policy\"]" } }, { "id": "15551959-808f-4234-9cbf-3489ac809a91", "name": "quality-management - view - permission", "description": "sers with this permission can:\n View assigned evaluations, start an assigned evaluation, save an assigned evaluation as a draft ,escalate an assigned evaluation to the quality manager.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"quality-management\"]", "scopes": "[\"view\"]", "applyPolicies": "[\"quality-management - view - policy\"]" } }, { "id": "fd100de0-11c1-4080-a6fe-45f53aa1286f", "name": "are-all-primary-agents-in-wrapup-permission", "description": "", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversation-studio\"]", "scopes": "[\"are-all-primary-agents-in-wrapup-controller-node\"]", "applyPolicies": "[\"are-all-primary-agents-in-wrapup-policy\"]" } }, { "id": "5f6182ae-d566-4cd9-832b-c9abe17bdc27", "name": "quality-management - manage - permission", "description": "User with this permission can:\n View a list of conversations, review a conversation (evaluate), view escalated (assigned) evaluations, assign evaluations to evaluators (single / bulk)", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"quality-management\"]", "scopes": "[\"manage\"]", "applyPolicies": "[\"quality-management - manage - policy\"]" } }, { "id": "b51d8d2c-f3a7-42f3-9f57-30217d27dc93", "name": "schedules - quality-management - schedules-manage - permission", "description": "schedules - quality-management - schedules-manage - permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"quality-management\"]", "scopes": "[\"schedules-manage\"]", "applyPolicies": "[\"schedules - quality-management - schedules-manage - policy\"]" } }, { "id": "3821d8ed-b3c8-4e30-babe-f4b2e777f48b", "name": "conversation-list - quality-management - conversation-list-manage - permission", "description": "conversation-list - quality-management - conversation-list-manage - permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"quality-management\"]", "scopes": "[\"conversation-list-manage\"]", "applyPolicies": "[\"conversation-list - quality-management - conversation-list-manage - policy\"]" } }, { "id": "e3e71861-b129-40f8-95c0-a32c800afcfe", "name": "reviews - quality-management - reviews-manage - permission", "description": "reviews - quality-management - reviews-manage - permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"quality-management\"]", "scopes": "[\"reviews-manage\"]", "applyPolicies": "[\"reviews - quality-management - reviews-manage - policy\"]" } }, { "id": "b1989e34-4c49-433d-b82c-0f27dba615e6", "name": "configurations - quality-management - configurations-view - permission", "description": "configurations - quality-management - configurations-view - permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"quality-management\"]", "scopes": "[\"configurations-view\"]", "applyPolicies": "[\"configurations - quality-management - configurations-view - policy\"]" } }, { "id": "a533c8b0-50e9-441f-ab14-d3b4a5a372d1", "name": "configurations - quality-management - configurations-manage - permission", "description": "configurations - quality-management - configurations-manage - permission", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"quality-management\"]", "scopes": "[\"configurations-manage\"]", "applyPolicies": "[\"configurations - quality-management - configurations-manage - policy\"]" } }, { "id": "5ad4b654-9b2f-4c60-8b75-120c6a646495", "name": "teamAnnouncement-apis - POST - permission", "description": "Users with this permission will be allowed to make POST requests to team announcement APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"teamAnnouncement-apis\"]", "scopes": "[\"POST\"]", "applyPolicies": "[\"teamAnnouncement-apis - POST - policy\"]" } }, { "id": "648213d5-7f66-475c-8e6d-1477f16981c6", "name": "teamAnnouncement-apis - DELETE - permission", "description": "Users with this permission will be allowed to make DELETE requests to team announcement APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"teamAnnouncement-apis\"]", "scopes": "[\"DELETE\"]", "applyPolicies": "[\"teamAnnouncement-apis - DELETE - policy\"]" } }, { "id": "9e79adbb-e406-4298-8dbc-c90065827386", "name": "routingEngine-apis - PUT - permission", "description": "Users with this permission will be allowed to make PUT requests to routing engine APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"routingEngine-apis\"]", "scopes": "[\"PUT\"]", "applyPolicies": "[\"routingEngine-apis - PUT - policy\"]" } }, { "id": "ad7eac00-afd0-4acc-b2f3-fd7eaced3899", "name": "teamAnnouncement-apis - PUT - permission", "description": "Users with this permission will be allowed to make PUT requests to team announcement APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"teamAnnouncement-apis\"]", "scopes": "[\"PUT\"]", "applyPolicies": "[\"teamAnnouncement-apis - PUT - policy\"]" } }, { "id": "63e71c63-6ed4-4ec2-a78e-7c56dda9f665", "name": "routingEngine-apis - DELETE - permission", "description": "Users with this permission will be allowed to make DELETE requests to routing engine APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"routingEngine-apis\"]", "scopes": "[\"DELETE\"]", "applyPolicies": "[\"routingEngine-apis - DELETE - policy\"]" } }, { "id": "6770c390-26d2-492e-b73d-cb50af98b7bf", "name": "conversationManager-apis - GET - permission", "description": "Users with this permission will be allowed to make GET requests to conversation manager APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversationManager-apis\"]", "scopes": "[\"GET\"]", "applyPolicies": "[\"conversationManager-apis - GET - policy\"]" } }, { "id": "0166878a-fed9-4b2e-a5be-1d724fb8ac63", "name": "routingEngine-apis - POST - permission", "description": "Users with this permission will be allowed to make POST requests to routing engine APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"routingEngine-apis\"]", "scopes": "[\"POST\"]", "applyPolicies": "[\"routingEngine-apis - POST - policy\"]" } }, { "id": "66e8b145-8bd5-44ec-a1c6-c39138a95dac", "name": "unifiedAdmin-apis - PUT - permission", "description": "Users with this permission will be allowed to make PUT requests to unified admin team APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"unifiedAdmin-apis\"]", "scopes": "[\"PUT\"]", "applyPolicies": "[\"unifiedAdmin-apis - PUT - policy\"]" } }, { "id": "78b3ab58-5f1d-4951-b340-815ff7ed335d", "name": "botFramework-apis - GET - permission", "description": "Users with this permission will be allowed to make GET requests to bot framework APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"botFramework-apis\"]", "scopes": "[\"GET\"]", "applyPolicies": "[\"botFramework-apis - GET - policy\"]" } }, { "id": "e87c4736-47d2-4a25-9669-ddfdf4a11669", "name": "licenseManager-apis - PUT - permission", "description": "Users with this permission will be allowed to make PUT requests to license manager APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"licenseManager-apis\"]", "scopes": "[\"PUT\"]", "applyPolicies": "[\"licenseManager-apis - PUT - policy\"]" } }, { "id": "ab0bcdee-e71c-4273-ade1-8a8f664a02d9", "name": "licenseManager-apis - POST - permission", "description": "Users with this permission will be allowed to make POST requests to license manager APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"licenseManager-apis\"]", "scopes": "[\"POST\"]", "applyPolicies": "[\"licenseManager-apis - POST - policy\"]" } }, { "id": "6d1a4046-1bc0-4114-a6b2-b4c81d366d2f", "name": "licenseManager-apis - DELETE - permission", "description": "Users with this permission will be allowed to make DELETE requests to license manager APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"licenseManager-apis\"]", "scopes": "[\"DELETE\"]", "applyPolicies": "[\"licenseManager-apis - DELETE - policy\"]" } }, { "id": "fdd5b09a-ed30-4619-a093-c97e050fe7cf", "name": "cimCustomer-apis - GET - permission", "description": "Users with this permission will be allowed to make GET requests to cim customer APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"cimCustomer-apis\"]", "scopes": "[\"GET\"]", "applyPolicies": "[\"cimCustomer-apis - GET - policy\"]" } }, { "id": "c51f18b6-9a27-4dc0-822a-df06df21b4b7", "name": "cimCustomer-apis - POST - permission", "description": "Users with this permission will be allowed to make POST requests to cim customer APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"cimCustomer-apis\"]", "scopes": "[\"POST\"]", "applyPolicies": "[\"cimCustomer-apis - POST - policy\"]" } }, { "id": "1ed19ad7-cc3d-4d83-9e9e-3bc3f2d06924", "name": "unifiedAdmin-apis - GET - permission", "description": "Users with this permission will be allowed to make GET requests to unified admin team APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"unifiedAdmin-apis\"]", "scopes": "[\"GET\"]", "applyPolicies": "[\"unifiedAdmin-apis - GET - policy\"]" } }, { "id": "4685ad88-4a81-4174-8fce-79f4cee78a98", "name": "businessCalendar-apis - POST - permission", "description": "Users with this permission will be allowed to make POST requests to business calendar APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"businessCalendar-apis\"]", "scopes": "[\"POST\"]", "applyPolicies": "[\"businessCalendar-apis - POST - policy\"]" } }, { "id": "af195818-6874-4c6f-bb67-2fddf5af9ce5", "name": "unifiedAdmin-apis - DELETE - permission", "description": "Users with this permission will be allowed to make DELETE requests to unified admin team APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"unifiedAdmin-apis\"]", "scopes": "[\"DELETE\"]", "applyPolicies": "[\"unifiedAdmin-apis - DELETE - policy\"]" } }, { "id": "be8ec3ca-cd94-4e22-af1b-9513f8618085", "name": "botFramework-apis - DELETE- permission", "description": "Users with this permission will be allowed to make DELETE requests to bot framework APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"botFramework-apis\"]", "scopes": "[\"DELETE\"]", "applyPolicies": "[\"botFramework-apis - DELETE - policy\"]" } }, { "id": "087c6e40-7a68-492d-9cb1-6287eb138849", "name": "agentManager-apis - GET - permission", "description": "Users with this permission will be allowed to make GET requests to agent manager APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"agentManager-apis\"]", "scopes": "[\"GET\"]", "applyPolicies": "[\"agentManager-apis - GET - policy\"]" } }, { "id": "7afbd745-e72e-40c7-884d-2cb5cb3238a9", "name": "wfmCore-apis - GET - permission", "description": "Users with this permission will be allowed to make GET requests to WFM APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"wfmCore-apis\"]", "scopes": "[\"GET\"]", "applyPolicies": "[\"wfmCore-apis - GET - policy\"]" } }, { "id": "7b431660-2815-4b24-abc9-c7f5f0dec009", "name": "wfmCore-apis - POST - permission", "description": "Users with this permission will be allowed to make POST requests to WFM APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"wfmCore-apis\"]", "scopes": "[\"POST\"]", "applyPolicies": "[\"wfmCore-apis - POST - policy\"]" } }, { "id": "9290b884-0b53-4ad2-8362-d9f93d1aeddb", "name": "ccm-apis - GET - permission", "description": "Users with this permission will be allowed to make a GET request to CCM APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"ccm-apis\"]", "scopes": "[\"GET\"]", "applyPolicies": "[\"ccm-apis - GET - policy\"]" } }, { "id": "007c4c2d-c9c3-4265-b29a-9069177526f4", "name": "ccm-apis - POST - permission", "description": "Users with this permission will be allowed to make a POST request to CCM APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"ccm-apis\"]", "scopes": "[\"POST\"]", "applyPolicies": "[\"ccm-apis - POST - policy\"]" } }, { "id": "64b46219-1f71-4707-b03d-e5ed8c3a020d", "name": "campaigns-apis - DELETE - permission", "description": "Users with this permission will be allowed to make DELETE requests to campaigns APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"campaigns-apis\"]", "scopes": "[\"DELETE\"]", "applyPolicies": "[\"campaigns-apis - DELETE - policy\"]" } }, { "id": "7fcfd4e8-b3a6-42a6-aa76-95a28724bff2", "name": "conversationManager-apis - POST - permission", "description": "Users with this permission will be allowed to make POST requests to conversation manager APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversationManager-apis\"]", "scopes": "[\"POST\"]", "applyPolicies": "[\"conversationManager-apis - POST - policy\"]" } }, { "id": "76dc9400-b4d8-4eec-9189-58a8bc8e9b15", "name": "licenseManager-apis - GET - permission", "description": "Users with this permission will be allowed to make GET requests to license manager APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"licenseManager-apis\"]", "scopes": "[\"GET\"]", "applyPolicies": "[\"licenseManager-apis - GET - policy\"]" } }, { "id": "f8dabcb0-d8aa-491f-8979-f8a787704799", "name": "agentManager-apis - DELETE - permission", "description": "Users with this permission will be allowed to make DELETE requests to agent manager APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"agentManager-apis\"]", "scopes": "[\"DELETE\"]", "applyPolicies": "[\"agentManager-apis - DELETE - policy\"]" } }, { "id": "a838482c-1c1d-4398-813e-58631f983aa6", "name": "unifiedAdmin-apis - POST - permission", "description": "Users with this permission will be allowed to make POST requests to unified admin team APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"unifiedAdmin-apis\"]", "scopes": "[\"POST\"]", "applyPolicies": "[\"unifiedAdmin-apis - POST - policy\"]" } }, { "id": "e3fcb81b-b00e-47c2-963a-806e422cd2fc", "name": "historicalReports-apis - POST - permission", "description": "Users with this permission will be allowed to make POST requests to historical reports APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"historicalReports-apis\"]", "scopes": "[\"POST\"]", "applyPolicies": "[\"historicalReports-apis - POST - policy\"]" } }, { "id": "9323e05c-0e57-49d8-83ed-5f89cdfcf7e2", "name": "scheduler-apis - PUT - permission", "description": "Users with this permission will be allowed to make PUT requests to scheduler APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"scheduler-apis\"]", "scopes": "[\"PUT\"]", "applyPolicies": "[\"scheduler-apis - PUT - policy\"]" } }, { "id": "e7f550bf-37d5-4f38-93e9-38fbd61ae38a", "name": "scheduler-apis - DELETE - permission", "description": "Users with this permission will be allowed to make DELETE requests to scheduler APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"scheduler-apis\"]", "scopes": "[\"DELETE\"]", "applyPolicies": "[\"scheduler-apis - DELETE - policy\"]" } }, { "id": "9d33c845-0626-4633-a41d-40e2a34c83ff", "name": "scheduler-apis - POST - permission", "description": "Users with this permission will be allowed to make POST requests to scheduler APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"scheduler-apis\"]", "scopes": "[\"POST\"]", "applyPolicies": "[\"scheduler-apis - POST - policy\"]" } }, { "id": "ac6b6e87-3d8e-476d-a6ae-2dc3f95f6a69", "name": "businessCalendar-apis - DELETE - permission", "description": "Users with this permission will be allowed to make DELETE requests to business calendar APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"businessCalendar-apis\"]", "scopes": "[\"DELETE\"]", "applyPolicies": "[\"businessCalendar-apis - DELETE - policy\"]" } }, { "id": "8fbfeb9c-0c6b-4071-a3fd-dc90fad5abc1", "name": "conversationManager-apis - DELETE - permission", "description": "Users with this permission will be allowed to make DELETE requests to conversation manager APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversationManager-apis\"]", "scopes": "[\"DELETE\"]", "applyPolicies": "[\"conversationManager-apis - DELETE - policy\"]" } }, { "id": "ede2b67f-4e31-4905-94a7-c3fda0f830d6", "name": "agentManager-apis - PUT - permission", "description": "Users with this permission will be allowed to make PUT requests to agent manager APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"agentManager-apis\"]", "scopes": "[\"PUT\"]", "applyPolicies": "[\"agentManager-apis - PUT - policy\"]" } }, { "id": "6a8372b7-e7e9-41a4-adf9-145962f7ec66", "name": "historicalReports-apis - PUT - permission", "description": "Users with this permission will be allowed to make PUT requests to historical reports APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"historicalReports-apis\"]", "scopes": "[\"PUT\"]", "applyPolicies": "[\"historicalReports-apis - PUT - policy\"]" } }, { "id": "13c6b7f7-07d9-4fe3-a1b2-eb67715f0785", "name": "historicalReports-apis - DELETE - permission", "description": "Users with this permission will be allowed to make DELETE requests to historical reports APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"historicalReports-apis\"]", "scopes": "[\"DELETE\"]", "applyPolicies": "[\"historicalReports-apis - DELETE - policy\"]" } }, { "id": "e5621dab-b538-4a1e-9ba0-433f44732f97", "name": "campaigns-apis - PUT - permission", "description": "Users with this permission will be allowed to make PUT & PATCH requests to campaigns APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"campaigns-apis\"]", "scopes": "[\"PUT\",\"PATCH\"]", "applyPolicies": "[\"campaigns-apis - PUT - policy\"]" } }, { "id": "93e7a0dc-0819-4bcc-a71c-c91a716521c4", "name": "ccm-apis - PUT - permission", "description": "Users with this permission will be allowed to make a PUT request to CCM APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"ccm-apis\"]", "scopes": "[\"PUT\"]", "applyPolicies": "[\"ccm-apis - PUT - policy\"]" } }, { "id": "7fc3539c-d0ed-49fd-9cc8-c75941b4ce36", "name": "cimCustomer-apis - PUT - permission", "description": "Users with this permission will be allowed to make PUT requests to cim customer APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"cimCustomer-apis\"]", "scopes": "[\"PUT\"]", "applyPolicies": "[\"cimCustomer-apis - PUT - policy\"]" } }, { "id": "5f11d029-e68e-47dc-b282-9957e8739312", "name": "cimCustomer-apis - DELETE - permission", "description": "Users with this permission will be allowed to make DELETE requests to cim customer APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"cimCustomer-apis\"]", "scopes": "[\"DELETE\"]", "applyPolicies": "[\"cimCustomer-apis - DELETE - policy\"]" } }, { "id": "4c3f6fed-cc10-4245-bce1-3e472c676cdf", "name": "surveyBackend-apis - PUT - permission", "description": "Users with this permission will be allowed to make PUT requests to survey backend APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"surveryBackend-apis\"]", "scopes": "[\"PUT\"]", "applyPolicies": "[\"surveyBackend-apis - PUT - policy\"]" } }, { "id": "ea988ccb-96b0-4a30-9df6-a79360aec44f", "name": "surveyBackend-apis - POST - permission", "description": "Users with this permission will be allowed to make POST requests to survey backend APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"surveryBackend-apis\"]", "scopes": "[\"POST\"]", "applyPolicies": "[\"surveyBackend-apis - POST - policy\"]" } }, { "id": "185f73d6-59cc-4ed1-98c6-1bcd239211b0", "name": "scheduler-apis - GET - permission", "description": "Users with this permission will be allowed to make GET requests to scheduler APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"scheduler-apis\"]", "scopes": "[\"GET\"]", "applyPolicies": "[\"scheduler-apis - GET - policy\"]" } }, { "id": "a49bb2b3-d9f0-48c7-ae01-a8a2d97a6d88", "name": "surveyBackend-apis - GET - permission", "description": "Users with this permission will be allowed to make GET requests to survey backend APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"surveryBackend-apis\"]", "scopes": "[\"GET\"]", "applyPolicies": "[\"surveyBackend-apis - GET - policy\"]" } }, { "id": "8511dbcb-32b5-4865-bb61-51b63c5d582d", "name": "surveyBackend-apis - DELETE - permission", "description": "Users with this permission will be allowed to make DELETE requests to survey backend APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"surveryBackend-apis\"]", "scopes": "[\"DELETE\"]", "applyPolicies": "[\"surveyBackend-apis - DELETE- policy\"]" } }, { "id": "1a116d02-12f1-4c5d-9569-1d350c317349", "name": "campaigns-apis - GET - permission", "description": "Users with this permission will be allowed to make GET requests to campaigns APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"campaigns-apis\"]", "scopes": "[\"GET\"]", "applyPolicies": "[\"campaigns-apis - GET - policy\"]" } }, { "id": "05a9192f-4d75-48b6-b764-171a980c8a25", "name": "botFramework-apis - PUT- permission", "description": "Users with this permission will be allowed to make PUT requests to bot framework APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"botFramework-apis\"]", "scopes": "[\"PUT\"]", "applyPolicies": "[\"botFramework-apis - PUT - policy\"]" } }, { "id": "c28c7dfe-31d3-44c6-af83-1b4f748aea77", "name": "campaigns-apis - POST - permission", "description": "Users with this permission will be allowed to make POST requests to campaigns APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"campaigns-apis\"]", "scopes": "[\"POST\"]", "applyPolicies": "[\"campaigns-apis - POST - policy\"]" } }, { "id": "9575a75b-e108-43e6-b596-0a3098e9636d", "name": "botFramework-apis - POST- permission", "description": "Users with this permission will be allowed to make POST requests to bot framework APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"botFramework-apis\"]", "scopes": "[\"POST\"]", "applyPolicies": "[\"botFramework-apis - POST - policy\"]" } }, { "id": "371c8a4f-fd6b-4b82-98a4-4857add2d0d4", "name": "fileEngine-apis - PUT - permission", "description": "Users with this permission will be allowed to make PUT requests to file engine APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"fileEngine-apis\"]", "scopes": "[\"PUT\"]", "applyPolicies": "[\"fileEngine-apis - PUT - policy\"]" } }, { "id": "5e932ec9-772e-4fb4-90a1-22ae42e51aef", "name": "conversationMonitor-apis - GET - permission", "description": "Users with this permission will be allowed to make GET requests to conversation monitor APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversationMonitor-apis\"]", "scopes": "[\"GET\"]", "applyPolicies": "[\"conversationMonitor-apis - GET - policy\"]" } }, { "id": "683dc09b-0187-45fa-8895-53b5fe22b8af", "name": "conversationMonitor-apis - PUT - permission", "description": "Users with this permission will be allowed to make PUT requests to conversation monitor APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversationMonitor-apis\"]", "scopes": "[\"PUT\"]", "applyPolicies": "[\"conversationMonitor-apis - PUT - policy\"]" } }, { "id": "bf51234a-f7b0-4ff1-8470-944dba236527", "name": "fileEngine-apis - GET - permission", "description": "Users with this permission will be allowed to make GET requests to file engine APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"fileEngine-apis\"]", "scopes": "[\"GET\"]", "applyPolicies": "[\"fileEngine-apis - GET - policy\"]" } }, { "id": "71c04326-d795-4982-b538-497d7afa2643", "name": "fileEngine-apis - POST - permission", "description": "Users with this permission will be allowed to make POST requests to file engine APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"fileEngine-apis\"]", "scopes": "[\"POST\"]", "applyPolicies": "[\"fileEngine-apis - POST - policy\"]" } }, { "id": "57d492aa-69df-411e-9d18-49cac0f2ae1d", "name": "fileEngine-apis - DELETE - permission", "description": "Users with this permission will be allowed to make DELETE requests to file engine APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"fileEngine-apis\"]", "scopes": "[\"DELETE\"]", "applyPolicies": "[\"fileEngine-apis - DELETE - policy\"]" } }, { "id": "aec0bc90-20ba-4c73-92ee-990476080c24", "name": "conversationMonitor-apis - POST - permission", "description": "Users with this permission will be allowed to make POST requests to conversation monitor APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversationMonitor-apis\"]", "scopes": "[\"POST\"]", "applyPolicies": "[\"conversationMonitor-apis - POST - policy\"]" } }, { "id": "5e77da70-8933-460f-b180-c96e7afe8586", "name": "conversationMonitor-apis - DELETE - permission", "description": "Users with this permission will be allowed to make DELETE requests to conversation monitor APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"conversationMonitor-apis\"]", "scopes": "[\"DELETE\"]", "applyPolicies": "[\"conversationMonitor-apis - DELETE - policy\"]" } }, { "id": "f703a6f1-5b4d-49bd-8fa5-43995020e8ec", "name": "qmBackend-apis - GET - permission", "description": "Users with this permission will be allowed to make GET requests to QM Backend APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"qmBackend-apis\"]", "scopes": "[\"GET\"]", "applyPolicies": "[\"qmBackend-apis - GET - policy\"]" } }, { "id": "917554a4-bdba-416a-a19f-5f82cfb7e078", "name": "qmBackend-apis - PUT - permission", "description": "Users with this permission will be allowed to make PUT requests to QM Backend APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"qmBackend-apis\"]", "scopes": "[\"PUT\",\"PATCH\"]", "applyPolicies": "[\"qmBackend-apis - PUT - policy\"]" } }, { "id": "83d654a2-a563-452a-8f44-3b5b3e6867f4", "name": "qmBackend-apis - POST - permission", "description": "Users with this permission will be allowed to make POST requests to QM Backend APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"qmBackend-apis\"]", "scopes": "[\"POST\"]", "applyPolicies": "[\"qmBackend-apis - POST - policy\"]" } }, { "id": "17de9298-45f7-4831-b630-5fa609455ba8", "name": "qmBackend-apis - DELETE - permission", "description": "Users with this permission will be allowed to make DELETE requests to QM Backend APIs.", "type": "scope", "logic": "POSITIVE", "decisionStrategy": "UNANIMOUS", "config": { "resources": "[\"qmBackend-apis\"]", "scopes": "[\"DELETE\"]", "applyPolicies": "[\"qmBackend-apis - DELETE - policy\"]" } } ], "scopes": [ { "id": "c0d4eaac-2e7f-4d15-8fba-cf10f64d82e1", "name": "view_in_conversation", "iconUri": "", "displayName": "view_in_conversation" }, { "id": "9479304c-52e0-45d1-8587-426a81a7b2af", "name": "assign_label", "iconUri": "", "displayName": "assign_label" }, { "id": "3c3935e8-3e77-42d4-84a9-a2f8019a792c", "name": "view_history_active_customer ", "iconUri": "", "displayName": "view_history_active_customer " }, { "id": "ab46607a-4d38-426d-aa7f-16b5c93eeed6", "name": "view_direct_transfer", "iconUri": "", "displayName": "view_direct_transfer" }, { "id": "94f69cd9-af2c-40ec-97ab-d6dd60e84dd1", "name": "view_conference", "iconUri": "", "displayName": "view_conference" }, { "id": "99ef2246-f46a-41f9-a261-e4fe52804f95", "name": "view_initiate_chat", "iconUri": "", "displayName": "view_initiate_chat" }, { "id": "f7198015-d1d9-45b7-90a1-678cc7ad6cf3", "name": "view_wrap_up", "iconUri": "", "displayName": "view_wrap_up" }, { "id": "9734b07e-a5bf-4c7b-be4f-a269019006de", "name": "view_leave_chat", "iconUri": "", "displayName": "view_leave_chat" }, { "id": "e5667454-cd06-4e8e-99d7-075cb588645e", "name": "manage_state_change", "iconUri": "", "displayName": "manage_state_change" }, { "id": "e2b64d1c-00a5-44e8-b6b5-43d9058620b3", "name": "view_all", "iconUri": "", "displayName": "view_all" }, { "id": "e5955606-a656-438f-8ddc-17ccb0a87450", "name": "view_history", "iconUri": "", "displayName": "view_history" }, { "id": "a39df3a3-d70d-4454-b862-7b58f5dc8f97", "name": "view_pii", "iconUri": "", "displayName": "view_pii" }, { "id": "9b7007b0-b410-4ae4-ab48-c27334ed07c5", "name": "manage_in_conversation", "iconUri": "", "displayName": "manage_in_conversation" }, { "id": "6204b9bd-3881-4fae-b630-b2b0bfd3a127", "name": "admin" }, { "id": "1f5a0cb5-37c7-4005-b8be-435de308511b", "name": "masked_pii", "iconUri": "", "displayName": "masked_pii" }, { "id": "57311013-05a7-4541-a7b7-2615c481f094", "name": "manage", "displayName": "manage" }, { "id": "9fe5c21f-0538-4875-9c64-f9fb9482db65", "name": "view_consult", "iconUri": "" }, { "id": "c72a35d2-3974-41f4-857e-af4cf46a9695", "name": "init-controller-node", "iconUri": "" }, { "id": "e591e95e-5901-4fd3-b8e1-7726034885a6", "name": "check-conversation-state-controller-node", "iconUri": "" }, { "id": "583f1c28-5a07-4496-8564-45c945dea851", "name": "check-agent-unsubscription-reason-controller-node", "iconUri": "" }, { "id": "032ce00e-6130-4238-a03f-d204b5829302", "name": "is-customer-present-controller-node", "iconUri": "" }, { "id": "aa5c2d41-00c0-4901-9425-55cda650b4d5", "name": "is-agent-present-controller-node", "iconUri": "" }, { "id": "3c15d18b-1669-409d-9164-563655e80023", "name": "check-routing-mode-controller-node", "iconUri": "" }, { "id": "739d70e2-e898-4981-9a5d-6cd0805bd9cf", "name": "is-room-private-controller-node", "iconUri": "" }, { "id": "90d77a4a-6c6b-45e1-8322-64882d9aa2a9", "name": "end-conversation-controller-node", "iconUri": "" }, { "id": "253b710c-3884-4445-a408-2d1e30f68994", "name": "check-channel-type-controller-node", "iconUri": "" }, { "id": "6f5aeb0b-0b43-4fa6-a482-06c39907df69", "name": "check-service-identifier-controller-node", "iconUri": "" }, { "id": "61a7ad3c-47fe-4877-b128-71548257856a", "name": "check-unsubscribed-agent-role-controller-node", "iconUri": "" }, { "id": "6cf13fa8-bddf-4217-ac2a-f27daad5f4e1", "name": "is-latest-intent-set-controller-node", "iconUri": "" }, { "id": "16b3afce-4eb6-4ae1-b9fd-5cec5e8d9bc3", "name": "view", "iconUri": "", "displayName": "view" }, { "id": "6f782617-77bb-45f5-92e3-26213cbbc96b", "name": "PATCH", "iconUri": "" }, { "id": "0905f9ba-fd70-4470-98f2-4a52ec353903", "name": "GET", "iconUri": "", "displayName": "GET" }, { "id": "1c91bb34-6c8c-4215-b689-f2c50715ac6a", "name": "PUT", "iconUri": "" }, { "id": "436d3459-e16a-4d47-ace8-474463672ec3", "name": "POST", "iconUri": "", "displayName": "post" }, { "id": "464d0d67-d698-4d29-b8af-e7886bdf3cb6", "name": "DELETE", "iconUri": "" }, { "id": "f07dde74-21c6-498a-b388-630ec558da9a", "name": "check-reason-for-task-state-change-controller-node", "iconUri": "" }, { "id": "208b2a6a-2c32-4a90-be0d-204c7f81c36b", "name": "check-task-name-whose-state-changed-controller-node", "iconUri": "" }, { "id": "f36d684b-8c21-48d5-81e5-6151ddb5cce0", "name": "is-direction-direct-transfer-controller-node", "iconUri": "" }, { "id": "51c33963-81e4-4f59-a49a-5471dfb30d5e", "name": "check-active-media-direction-controller-node", "iconUri": "" }, { "id": "2900aee2-2711-416e-93a7-4413d43da76b", "name": "check-state-changed-task-mode-controller-node", "iconUri": "" }, { "id": "a1c5514a-d8ee-49a0-b22c-38ae22213955", "name": "check-active-media-MRD-controller-node", "iconUri": "" }, { "id": "ced88739-5882-47a9-a518-d2085fcfe826", "name": "check-conversation-resume-reason-controller-node", "iconUri": "" }, { "id": "214133f9-8d4b-4b37-b260-b79b1d7166dc", "name": "assign-bot-controller-node", "iconUri": "" }, { "id": "6c014b1d-59fb-4fcf-b703-9ff87c698879", "name": "remove-all-agents-controller-node", "iconUri": "" }, { "id": "22af47df-3267-439c-bac8-a053255622fd", "name": "change-bot-role-controller-node", "iconUri": "" }, { "id": "8fa78fe5-b45d-438b-ad32-9bde218ec2d8", "name": "remove-channel-session-controller-node", "iconUri": "" }, { "id": "68914808-7982-4460-83ab-929d41789236", "name": "external-gadget-requested-controller-node", "iconUri": "" }, { "id": "333e73f5-7531-4dda-ae38-eb4ee5d5e255", "name": "find-agent-controller-node", "iconUri": "" }, { "id": "a9e29929-9293-43e3-89c4-2de4a2a5df3b", "name": "revoke-bot-controller-node", "iconUri": "" }, { "id": "19529aa7-3082-4e9d-b8a1-2a81abc3cc96", "name": "update-conversation-data-controller-node", "iconUri": "" }, { "id": "8cd3c099-f3cf-4d56-a2cd-e5f19b2fa3a8", "name": "set-slot-controller-node", "iconUri": "" }, { "id": "abbf57f6-589a-4e10-8c4d-63caeadc8468", "name": "plain-message-controller-node", "iconUri": "" }, { "id": "7c12d7aa-3668-4cd9-8279-ffb9d2d9d7e8", "name": "custom-http-request-controller-node", "iconUri": "" }, { "id": "1f4d51e4-fea7-455c-a03b-07481e5bda95", "name": "survey-message-controller-node", "iconUri": "" }, { "id": "c5a7faf3-a704-4de9-b0ff-531be2266a47", "name": "general-action-controller-node", "iconUri": "" }, { "id": "cec586de-46c0-4119-9fca-cbcc158c43ae", "name": "schedule-reminder-controller-node", "iconUri": "" }, { "id": "7920a2a5-5bb7-47b7-b254-ed4014701910", "name": "unschedule-reminder-controller-node", "iconUri": "" }, { "id": "0d7b3685-c3a3-4d6d-8230-245987882b1a", "name": "reminder-init-controller-node", "iconUri": "" }, { "id": "87625f8f-d701-43a7-b084-7a54cca0c616", "name": "configurations-view", "iconUri": "", "displayName": "configurations-view" }, { "id": "92252c86-f383-404b-aa25-2c3cdf6d3d23", "name": "configurations-manage", "iconUri": "", "displayName": "configurations-manage" }, { "id": "c3ee722d-65c9-49da-9911-8b1193caa877", "name": "reviews-manage", "iconUri": "", "displayName": "reviews-manage" }, { "id": "8001ffce-8b55-45e1-b596-db707029aa7d", "name": "conversation-list-manage", "iconUri": "", "displayName": "conversation-list-manage" }, { "id": "c0e70601-ff93-4353-baba-f079eee6af59", "name": "schedules-manage", "iconUri": "", "displayName": "schedules-manage" }, { "id": "4e8e3f5c-84ba-4dec-9c36-31dc77f2b13d", "name": "determine-queue-controller-node", "iconUri": "" }, { "id": "350e1da4-36c8-43f8-9b7e-125ed40ade45", "name": "dispatch-find-agent-controller-node", "iconUri": "" }, { "id": "ca18d652-ba15-484c-b70a-5de456af6782", "name": "extract-data-controller-node", "iconUri": "" }, { "id": "5e881e30-310b-4813-bccf-9a891b9c1e3e", "name": "set-last-agent-id-controller-node", "iconUri": "" }, { "id": "ec6fa5ae-f15f-4b06-b615-285c1285e5fd", "name": "set-priority-controller-node", "iconUri": "" }, { "id": "13fb7fdd-685c-408d-b5c2-c740ad83a028", "name": "check-interrupted-mrd-type-controller-node", "iconUri": "" }, { "id": "0dc367ea-93cc-478a-98bf-f3af540fad97", "name": "check-recent-conversations-controller-node", "iconUri": "" }, { "id": "905899ce-1660-4d39-9e02-dfe61af1985c", "name": "are-all-primary-agents-in-wrapup-controller-node", "iconUri": "" }, { "id": "bd776a73-0be7-4e1c-a390-bfc6730a0680", "name": "set-voicemail-controller-node" }, { "id": "0dd95bea-5867-4e39-9572-31a7219399c2", "name": "condition-checker-controller-node" }, { "id": "b2aa24b6-1e69-4a99-b276-28bc6a27c8bc", "name": "view_history_active_customer", "iconUri": "", "displayName": "view_history_active_customer" } ], "decisionStrategy": "UNANIMOUS" }