Important Notes/Limitations
Summary | Description | Related Feature |
|---|---|---|
| iOS application needs to kill, then start again | Need to kill the application first then start the iOS application to add the URL and proceed to use it. | iOS application |
| No notification option on iOS versions 15 and 16 | There is no Customer incoming call notification option on iOS versions 15 and 16. | iOS application |
| Nailed connection, agent declined the call from a phone while login | The agent clicks on a login button and while making the connection with a phone agent decline the call, there are no retries on the CTI Mobile Agent application, and an error message appears after 1st retry. | Nailed connection |
| The failover finesse, the state changed to Not Ready | The agent is in a Ready state and received a call, failover happened after the call end agent's state changed to Not Ready | Failover finesse |
| Minimum size and resolution for android | minimum resolution is 720*1560 on 6.4in screen and minimum screen size is =5.5in and the resolution is 1080*2400 | Screen size and resolution |
| Only Mobile Agents should login to the app | Only agents with the enabled Cisco Mobile Agent feature should login and use the app. Non-mobile agents may also log in but they won't be able to answer calls from the app if the Mobile Agent feature is not enabled. | Agent Login |
| While agents are using Data Connection instead of WiFi, the connectivity might disrupt by the call center call | While on a Data Connection (3G or 4G) instead of WiFi, the internet connectivity may disrupt when a call from the call center comes in on the agent's mobile device. | Internet Connectivity |
The Android App is available only on Microsoft App Center | The android app is available at Microsoft App Center. The application is not published and downloadable from Google Playstore/ App Store. | Application Distribution |
| UCCX compatibility testing | This release is not tested with the UCCX | UCCX compatibility |