|
Summary |
Description |
Related Feature |
|---|---|---|
|
iOS application needs to kill, then start again |
Need to kill the application first then start the iOS application to add the URL and proceed to use it. |
iOS application |
|
No notification option on iOS versions 15 and 16 |
There is no Customer incoming call notification option on iOS versions 15 and 16. |
iOS application |
|
Nailed connection, agent declined the call from a phone while login |
The agent clicks on a login button and while making the connection with a phone agent decline the call, there are no retries on the CTI Mobile Agent application, and an error message appears after 1st retry. |
Nailed connection |
|
The failover finesse, the state changed to Not Ready |
The agent is in a Ready state and received a call, failover happened after the call end agent's state changed to Not Ready |
Failover finesse |
|
Minimum size and resolution for android |
minimum resolution is 720*1560 on 6.4in screen and minimum screen size is =5.5in and the resolution is 1080*2400 |
Screen size and resolution |
|
Only Mobile Agents should login to the app |
Only agents with the enabled Cisco Mobile Agent feature should login and use the app. Non-mobile agents may also log in but they won't be able to answer calls from the app if the Mobile Agent feature is not enabled. |
Agent Login |
|
While agents are using Data Connection instead of WiFi, the connectivity might disrupt by the call center call |
While on a Data Connection (3G or 4G) instead of WiFi, the internet connectivity may disrupt when a call from the call center comes in on the agent's mobile device. |
Internet Connectivity |
|
The Android App is available only on Microsoft App Center |
The android app is available at Microsoft App Center. The application is not published and downloadable from Google Playstore/ App Store. |
Application Distribution |
|
UCCX compatibility testing |
This release is not tested with the UCCX |
UCCX compatibility |