Solution Prerequisites
Hardware Requirements
| vCPU | vRAM | vDisk | Notes | OS |
|---|---|---|---|---|
| 4 cores | 8 GB | 100 GB | Single VM to install Javascript CTI Toolbar | Window Server 2019 |
| 2 cores | 2 GB | 50GB | For setting up the Reverse Proxy in DMZ. | CentoS |
Software Requirements
The following Software are required to be installed on the Javascript CTI Toolbar
| Item | Minimum Requirement |
|---|---|
Windows Web Server | Any of the following application web server. Tested on IIS |
Javascript CTI Toolbar Installation
- Download and install the Javascript CTI Toolbar.
Set up a server in Enterprise DMZ
To establish the connectivity between the publicly accessible Mobile app and Cisco Finesse in the LAN, it is recommended that the client/partner sets up a Reverse Proxy in DMZ. See Solution Architecture.
Cisco Contact Center Readiness
Configure Cisco Mobile Agent for CCE
In the case of the CCE platform, agents must be configured with the Cisco Mobile Agent feature. See here for details on what to be configured on the Cisco side.
Configure Extend&Connect (E&C) for CCX
In the case of CCX, Cisco E&C should be configured. For consult transfer, conference, or outbound calls, agents must have Cisco Jabber installed and running on their machines. For all prerequisites and configuration steps to configure E&C, see here.
Port Utilization
Type | Source Host | Source Port | Destination Host | Destination Port |
HTTPS | any | any | Expertflow Javascript CTI Toolbar | 80 |
| HTTPS | Proxy Server | any | Cisco Finesse | 8445/8443 |
| TCP | Proxy Server | any | Cisco Finesse | 7443 |
System Access Requirements
- Administrative privileges on the machine are required to follow the deployment steps.
- The Internet should be available on the mobile device to carry out the Android app installation steps.
Time Synchronization Requirements
If the system dates and times are not synchronized, the system can produce unpredictable results. Therefore, the EF applications and Cisco Contact Center should have their time zone and date/time properly configured, according to the geographic region, and must be synchronized.
To configure the time zone, please see the instructions from the hardware or software manufacturer of the NTP server. The application servers should be synchronized. This synchronization should be maintained continuously and validated on a regular basis. For security reasons, the Network Time Protocol (NTP) V 4.1+ is recommended.