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Future Roadmap

The following features are not yet available but are in the product roadmap

Sr No

Feature

Description

1

Cisco PhoneBook

Cisco PhoneBook Integration 

2

Personal CallBack

Personal Callback Feature availability 

3

 Digital Media Support

Integration with HC for all Digital Media Channels 

  • Whatsapp

  • Facebook Direct Messages

  • Facebook Comments / Post

  • Instagram 

  • Web

  • SMS 

The Cisco PhoneBook is implemented with JS CTI 3.1 Version, currently undergoing testing and will be available soon.

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