Call Parking Finesse Gadget

Agents can park and retrieve calls on IVR without making any changes in the voice browser, and handle multiple calls at the same time, switching back and forth between calls. This also known as call swapping/ brokering. This gadget allows you to execute these actions within a Finesse gadget, and share this info amongst multiple agents and within a callcenter context.

The “parking space”, visible in the Finesse gadget shows a list of parked calls, along with the agent’s name who initially took the call, with an attached parking reason and the total parked duration.

A more advanced solution that also involves paging can be found here.