Call Transfer Finesse Gadget

This gadget allows agents, supervisors, attendants, switchboard operators and telephone operators to search for users within the call center.

Operators can see the presence/ availability status of that person, chat with that person and then forward the call.

We plan to ultimately merge make with the Call forwarding Gadget, to allow callforwarding to any UC user (Cisco Spark, Jabber or Microsoft Skype for Business) or external phones in fall 2020. CIM currently manages only external users/ phone books for click-to-dial and screen-popup, as well as their presence status. Once merged, this functionality will become a full-fledgeD Attendant console.