Solution Reference

CUCM Connector is the middleware component providing asynchronous connectivity between Cisco CUCM and agents using CRM solutions such as Siebel, MS Dynamics CRM, SAP, and more. This connector is the sub component of Generic Connector, and expose the events and commands on the same pattern of Generic Connector

• Business Features
• Compatibility Guide
• Deployment Guide
• Developer Guide
• Limitations
• Release Notes
• System Limitations
• Benchmarking of CUCM Connector