Deploying Finesse Gadget

Finesse Gadget Deployment:

For the purpose of deployment of finesse gadget follow the steps mentioned below.

  1. In the HC deployment machine, get the finesse gadget file by navigating to: 

    cd <hc-install-dir>/3rdPartyResources/Finesse-gadget 

                                                                                                                                                                                                                                         

  2. Edit the AgentGadget.js file and modify hc-fqdn with your HC FQDN in the following line. The rest of the URL remains the same.               
  3. Edit the AgentGadget.xml file and modify finesse-fqdn with your Cisco Finesse FQDN in the following line. The rest of the URL remains the same.                                                                                      
  4. Open FileZilla client and connect with finesse server, add finesse IP in the host, the username should be “3rdpartygadget”, and the password can be retrieved/changed using putty. Port should be 22. 
  5. After successful connectivity with the finesse server, you will see the folder “files” highlighted above.
  6. Create a new folder under the file with the name “AgentGadget”.                                                                                                                
  7. Transfer all files from <hc-install-dir>/3rdPartyResources/Finesse-gadget to Cisco Finesse /3rdpartygadget/files/AgentGadget directroy using an FTP client.
  8. Open finesse cfadmin, and go to the desktop layout. Add “<gadget>/3rdpartygadget/files/AgentGadget/AgentGadget.xml</gadget>” . 
  9. Save the settings.
  10. Now login. The agent gadget will appear.

Once Finesse integration is complete, a number of Finesse gadgets can be deployed in the solution. These gadgets provide different functions such as Call Parking, Call Transfer, Call Wrap-up, Supervisor Whisper, etc.  

The Finesse Gadget needs to be redeployed to use the SSO module in HC 3.15.6.