Chat Volume By Channel

Report SummaryChannel-Wise Daily Chat Statistics
Status

CUIC DEVELOPED, EF-BI NOT DEVELOPED, EFBI-Custom NOT DEVELOPED

Reporting Fields

FieldsDescription
DateSelected date from the filter
Channel NameName of the chat channel
Chats LandedThe number of chats landed on the channel
Chats Handled By BotThe number of chats handled by the bot and not routed to the agent
Chats Handled By AgentsThe number of chats handled by agents
Chats AbandonedThe number of chats abandoned
Average Bot Handled DurationTotal Conversation Duration /Total Handled Conversations by the bot in hh:mm:ss format
Average Agent Handled DurationTotal Conversation Duration /Total Handled Conversations by the agent in hh:mm:ss format
Abandoned Rate(Total Chats Abandoned/Total Chats Landed) * 100
Bot Handled %agePercentage of chats handled by the bot
Agent Handled %agePercentage of chats handled by agents

Filters

  • Date & Time
  • Channel(s)