Inbound Call land on VXML Inbound Script
The call will land on Finesse via ICM
As soon as the call lands on the Agent, the Call Parking Gadget will allow the agent to park the Call by providing a parking reason.
Once the park button is pressed, Call will be transferred to ICM DN, which then transfer calls to the call parking VXML application
All parked calls will be visible in the call parking gadget
When an agent retrieve the call, VXML transfer the call back to ICM, and ICM will land the call on the same agent who retrieves the call