Release Notes
Release Summary
In this release, the solution is tested with UCCE 12.0 with a new and revamped High Availability design.
Solution Features
Following are the supported and main features of the Call Parking Gadget:
The agent can park the call by giving the park reason.
In Ready State
In Talking State
In Hold State
The agent can retrieve the parked call.
In Ready State
In Not-Ready State
In Talking State
In Hold State
Select the filter between “All” and “Mine” to filter parked calls.
Up to 50 calls can be parked (Configurable).
Backend System Compatibility
Release | UCCE/UCCX Version |
2.1 | Tested with UCCE 12.0 version. |
2.0 | Tested with UCCE 11.5 version. |
2.0 | POC is available for UCCX, however, a complete QA cycle will be run on demand. |
Browser Compatibility
Browsers | Tested | Notes |
Firefox | 100.0 (64-bit) | Tested with Quantum |
Chrome | 101.0.4951.54 (64-bit) | Works with a self-signed certificate |
Open Issues
Following are the open issues marked for the next release:
Issue | Summary | Alternative |
The Park reason field does not appear when the agent retrieves the parked Conference call. | On retrieving the parked Conference call by the agent, the park reason field doesn't appear on the agent interface. | Refresh the finesse, Park reason field starts appearing. |
Call automatically doesn't disappear from the gadget even after passing the configured time. | Initially, the call gets disappears from the gadget after passing the configured time, but in this release, this feature is not working. | |
The toast message that appears during failover is not centered and aligned. | The toast message that appears during failover is not centered and aligned. |
Limitations
Summary | Description |
Application Server Failover | It takes around 10 to 15 seconds to connect to the backup server in case the application server goes down. |
The parking reason field appears for Consult call using Queue DN | When a call is consulted with 2nd agent using Queue DN, the call parking reason field starts appearing on that agent. |
Parking of Conference call initiated using Queue DN is not working | When a supervisor parks the conference call, initiated using Queue DN, the other participants of the call are not dropped automatically. |