Solution Reference

Integration between Cisco Contact Center and ServiceNow Web CTI Connector 

This embedded Web CTI Connector runs inside the ServiceNow CRM Web UI  and enables agent/call controls within ServiceNow allowing agents to use the same CRM agent interface for all call handling and transfer. The Web CTI Connector has the following feature set

• Business Features
• Deployment Guide
• Solution Components and Architecture
• Solution Prerequisites
• Compatibility Guide
• Solution Approaches
• Release Notes