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Deployment Guide

Gadget Deployment Planning

The call transfer gadget has two components.

Solution Components


Call Transfer Application

This is Java-based Web application that requires Apache Tomcat

Finesse Gadget

A finesse gadget that renders call transfer application frontend inside Cisco Finesse.


The following are the mandatory prerequisites for a gadget installation.

Hardware Requirements

These requirements suffice for deployment with 300 agents or less.





2 vCPU

Can be co-hosted


4 GB

Disk Space

30 GB 

The minimum disk space requirement is 5 GB. The recommendation is to account for transactional storage and logs.

The gadget can be co-hosted with other Expertflow or third party products.

Redundancy is only supported on the Cisco Finesse side, i.e., a single call transfer application will be deployed along with a finesse gadget on each of the two Cisco Finesse servers. 

Software Requirements




Operating System

  • Windows Server 2012 Standard Edition (x64)

  • Windows Server 2014 Standard Edition (x64)

supported on these operating systems


  • Jdk 1.8

Apache Tomcat

  • Tomcat 8 or Higher 

Port Utilization Requirements

Any available port can be assigned to the call transfer application deployed in Tomcat. The default port is 8080. Local & network security policy should allow communication on the configured port.

System Access Requirements

  • Tomcat 

  • Users with Admin rights 

  • Cisco Finesse Administration access

  • Finesse Administration credentials.

  • Cisco Finesse agent desktop/supervisor desktop access

  • Finesse agent\supervisor configured properly with the team(s) or skill group(s) assigned.

  • AW/Informix  DB credentials 

Time Synchronization Requirements

If the system dates and time are not synchronized the system can produce unpredictable results. Therefore, please make every effort to adhere to the following time synchronization guidelines:

The server machine and Cisco Finesse should have their Time Zone and time configured properly according to the geographic region and synchronized. To configure the time zone, please see the instructions from the hardware or software manufacturer of the NTP server. The application servers should be synchronized to the second. This synchronization should be maintained continuously and validated on a regular basis. For security reasons, Network Time Protocol (NTP) V 4.1+ is recommended.

Compatibility & Support 

The versions listed below with browser versions have been tested.






IE 11 , Mozilla  



E 11, Mozilla



IE 11, Mozilla

Browser(s) Settings 


  1. Open browser.Type about:config in the address bar.

  2. Click on the button captioned I accept the risk.

  3. In the search bar type security.mixed_content.block_active_content Property.

  4. Make sure its value set to False.

Internet Explorer

  1. Open Internet Options and click on the Security tab

  2. Click on the Custom Level button

  3. In the new window, scroll down to the Miscellaneous area, and under the Display mixed content option, click on the enable option to display mixed content.

  4. When finished, click on the OK button

  5. You will need to restart IE to completely enable the new settings.  Now, nonsecure content (http://) used inside Blackboard courses will always be displayed on your screen.

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