CX Knowledgebase

Solution Architecture

• CX Core and Voice Components Architecture
• Integration Architecture

Conversation Objects

• Room
• Conversation
• Channel Session
• Conversation Data
• Forms
• Task

CX-Activities

• Scheduled Activities

Security Concepts

• User Management in KeyCloack
• Security and Privacy Compliances
• Security and User Permissions
• Keycloak Error Responses Guide

Reporting Concepts

• Key Reporting Concepts
• Superset Deployment for Reporting
• Reporting Database Schema
• CX Historical Reports- Supporting Tables

Third-party Integrations

• Cisco Contact center integration
• CRM Connectors
• Eleveo Recording Middleware