[{"id":"ci_f1cf343739508e640c5d37504dde5801d439a3b1b3f5b596aa73cf6878c5a115","title":"CX Release Notes","path":"/cx/4.10/cx-release-notes","children":[{"id":"ci_ea000e91e03c1731385fd9e5438abd4f961a1ca764df9de952c3967683e6350b","title":"CX Release Notes 4.10","path":"/cx/4.10/cx-release-notes-4-10","children":[{"id":"ci_abcc8c1f16fbdac850606fa61a27878cb3c6debeca3c030cc3c3bf23508a420b","title":"Patch Release CX4.10.1","path":"/cx/4.10/patch-release-cx4-10-1","children":[{"id":"ci_6b98b809304ca8a660375f945356c8888f994143f03fc77c8079c66573a26712","title":"Patch Release CX4.10.1.1","path":"/cx/4.10/patch-release-cx4-10-1-1","children":[]},{"id":"ci_d8cfb28d858e904308d87ed9d8a1fe54c4c617a7cae5b68a6b2486c765306b28","title":"Patch Release CX4.10.1.2","path":"/cx/4.10/4-10-patch-release-cx4-10-1-2","children":[]}]},{"id":"ci_22ebc55291242cc56857c9f90f8cae7c06c3c8aceeb30c2c4af75b3ad92a8d90","title":"Patch Release CX4.10.2","path":"/cx/4.10/patch-release-cx4-10-2","children":[]},{"id":"ci_9ecdfc7929f58b12b6ff4f4b39c0aaf61da6b65cc78f47548c36c40489eafd41","title":"Patch Release CX4.10.3","path":"/cx/4.10/patch-release-cx4-10-3","children":[{"id":"ci_c8af04a8cf7f49ad1f53fbbcb35474f3c3fe612e803e4a9bcdcc04942140f91d","title":"Patch Release CX4.10.3.1","path":"/cx/4.10/patch-release-cx4-10-3-1","children":[]}]},{"id":"ci_e03fdb21d340c9b963ee312bd7cd2c5adebc6f14b73fc873668d0f4127d757f7","title":"Patch Release CX4.10.5","path":"/cx/4.10/patch-release-cx4-10-5","children":[]},{"id":"ci_f4546cca49ded35f6358001e3c9baa7c37fc1af6093404ea8eb6dfa81f910083","title":"Patch Release CX4.10.6","path":"/cx/4.10/patch-release-cx4-10-6","children":[]},{"id":"ci_e1e2cce58b4e16206430773be1a211e7099252367e3a7cee98e830a862c90c8d","title":"Patch Release CX4.10.7","path":"/cx/4.10/patch-release-cx4-10-7","children":[]}]}]},{"id":"ci_274af08274d361d2fd7ab8019362c4609f2659a9b24bffcb72739fc66d45c454","title":"CX Data Sheet","path":"/cx/4.10/expertflow-cx-data-sheet","children":[]},{"id":"ci_b9d4f4614dba5549fd912f9d39dfdfa214854206d20179913631d137b1634321","title":"Customer","path":"/cx/4.10/customer-identities","children":[{"id":"ci_94706f78f0d66ea3de252e82600a1117886025b80b24f0796a9445b7605590ed","title":"Customer Advanced Filters","path":"/cx/4.10/customer-advanced-filters","children":[]}]},{"id":"ci_1f051afa8f01cc9696d32564f0ccb8fd2aef5febbd811d2ed1304dc2382b8db0","title":"Reports","path":"/cx/4.10/reports","children":[{"id":"ci_73e15f2bbd652185e6a29cbde53f96408312d3775f6ec37ad7a8fe0e4eeb6d67","title":"Queue Flushed Conversation Count","path":"/cx/4.10/queue-flushed-conversation-count","children":[]},{"id":"ci_9b63dc7eec4499355505ebc8f33875c328a55d0ab75c96bfa77a67b9c21b876e","title":"Channel Stats Graph","path":"/cx/4.10/channel-stats-graph","children":[]},{"id":"ci_69d8514dd709d0b48432af806d162f70ea665674d054e809b4838afbe8ed7c27","title":"Channel Stats Summary","path":"/cx/4.10/channel-stats-summary","children":[]},{"id":"ci_cff354f7cdcc01004b2a5dce2f063a7bbd3e1825771229fa056fd9a9913a33f7","title":"Channel Session Detail","path":"/cx/4.10/channel-session-detail","children":[]},{"id":"ci_6355ed234ea3e351306937ce75392e49f7eaf4fa8e92df834c02cfd245bb2a9d","title":"Transferred Tasks per Queue","path":"/cx/4.10/transferred-tasks-per-queue","children":[]},{"id":"ci_54df77ced91e8ea6e09dad57981610afe4da36b62c9f6bf2a8d49ccf3fac7332","title":"Agent Task Detail","path":"/cx/4.10/agent-task-detail","children":[]},{"id":"ci_59a13c0bb385e6b3944ed186edde7e122d9eb32dacc909ccacdd31d51fc7db5f","title":"Conversation Detail","path":"/cx/4.10/conversation-detail","children":[]},{"id":"ci_4d8923f92cdda566360c497449685f7d75e97750fd404cd7e8ab3f02074e9f3d","title":"Agent Productivity By Queue","path":"/cx/4.10/agent-productivity-by-queue","children":[]},{"id":"ci_8859fb501099643d2869d4512c114a9dc8006fae5c034ca5c38a42861ce69e6d","title":"Agent State Analysis Report","path":"/cx/4.10/agent-state-analysis-report","children":[]},{"id":"ci_46db274b24b7b14705b4ee5d0f9cf92fe20a0f72656ab2a2cf05961a565fbb5f","title":"Agent Availability Report","path":"/cx/4.10/agent-availability-report","children":[]},{"id":"ci_0dcf27b5139f7920671a51fba896fe981caa36f0d403c8c95f4585e74c5d293a","title":"Historical Conversation Summary","path":"/cx/4.10/historical-conversation-summary","children":[]},{"id":"ci_d38ae6da6a3238bbd1c91e4abe80c404e25bd8052ff7af4315c8dd9236d91542","title":"Queue Stats Today","path":"/cx/4.10/queue-stats-today","children":[]},{"id":"ci_6034420d6a42ca520f4550a2580c967118d50ad1376dc5ff0a7ae1e9bc2b0ba3","title":"Wrap-up Summary","path":"/cx/4.10/wrap-up-summary","children":[]},{"id":"ci_23fcc620e4a696159fce007370dceb69787b6723637235c4c83a342914c258b5","title":"Queue-wise Stats Summary","path":"/cx/4.10/queue-wise-stats-summary","children":[]},{"id":"ci_af19331d860d5d73ad265effd3c3b70f5632ab4939e498f5ea89bcf59d5a7762","title":"Conversation Volume by Disposition","path":"/cx/4.10/conversation-volume-by-disposition","children":[]},{"id":"ci_3ccf7d16609e4113f4d91de2ea556f1bc2fbccd12420a9d126b0a7d9c4f7f4ed","title":"IVR Detail Report","path":"/cx/4.10/ivr-detail-report","children":[]},{"id":"ci_c0da277d72e5c016bbbc4dbb8458ad6f21b41c13eaf84472e1ba95f6a832465b","title":"IVR Summary Report","path":"/cx/4.10/ivr-summary-report","children":[]},{"id":"ci_ea203c7df93c0d4a18041b3a3aabf6e263efad3666efa4cdbc4d6b810a6c3241","title":"Answered Chats in Time Intervals","path":"/cx/4.10/answered-chats-in-time-intervals","children":[]},{"id":"ci_9039a574ec89f06e5a4740db2a98be91a9fe4dbc1d9967ea09eec05cf4f6915d","title":"Agent Not Ready Detail","path":"/cx/4.10/agent-not-ready-detail","children":[]},{"id":"ci_d04ff14f6a9a5db7097a3b3a2376680f59ef9726c01b43677f0719c7c31577ee","title":"Agent Not-Ready Summary","path":"/cx/4.10/agent-not-ready-summary","children":[]},{"id":"ci_c6e489bd78e3df34711d665ad5c6cf3696aec1bfc71990f6dcfa774bbe700c69","title":"Multichannel Session Detail","path":"/cx/4.10/multichannel-session-detail","children":[]},{"id":"ci_f88be3779ab6773f9fc551baa5acea57f881d0fec734c900d95efc45e9ea2108","title":"Agent Performance Report","path":"/cx/4.10/agent-performance-report","children":[]},{"id":"ci_5914260e042986000b7670bf0353b3d94c34747e0fd80620358ea8888ed49175","title":"Repeated Caller Report","path":"/cx/4.10/repeated-caller-report","children":[]},{"id":"ci_48efe9829b4bb35c07c22f796e9ee1a61c92e851f3adaa82a9c4c22d6f18ca04","title":"Evaluation Volume","path":"/cx/4.10/evaluation-volume","children":[]},{"id":"ci_3e6249b1c361f00a18dc1991ac48bd2dbd7d9545854331aceb9cc2c3198fbc82","title":"Skills Assessment","path":"/cx/4.10/skills-assessment","children":[]},{"id":"ci_2e8d90026a027882febffd3abea5704a34be86a4f391fbdb6d2d8806ed5f8303","title":"Evaluator Comparison","path":"/cx/4.10/evaluator-comparison","children":[]},{"id":"ci_8c6108dd426ca23e1b8388cec0b66981b9fc3fcd90d0423864c50acbfd62ccae","title":"Team Comparison","path":"/cx/4.10/team-comparison","children":[]},{"id":"ci_7bc09f55f6037bf805d281e3c181029ea8e7ed73ace073d4b84ea01c1ac4b672","title":"Agent & Team Leaderboard","path":"/cx/4.10/agent-team-leaderboard","children":[]},{"id":"ci_c70ea9ad3c08d04225491be8a0f2e7abe4fcfe90406e225ca8cf832f0623d6a9","title":"Campaign Summary","path":"/cx/4.10/campaign-summary","children":[]},{"id":"ci_1b6426ef3d8bb548dee83ba7ba02256b0f7dd9c7f163b8e8b0407a0cc3594b8c","title":"Connected Calls Detail","path":"/cx/4.10/connected-calls-detail","children":[]},{"id":"ci_a58e1ea027a4be262ae8188b5c66a3fa933fc86b003820bfffedbc27c180627d","title":"Campaign Calls Detail Report","path":"/cx/4.10/campaign-calls-detail-report","children":[]},{"id":"ci_51a6f17a7d4b40d3083737cf9d306769d653c51418959a26d7769d53e6c43535","title":"Dialing & Success Rate Summary - Campaign Wise","path":"/cx/4.10/dialing-success-rate-summary-campaign-wise","children":[]},{"id":"ci_7de96823e4169d3363e25d35218495270bf6dfe48a3f7d2adcb170e57a41e929","title":"WebRTC Detail Report","path":"/cx/4.10/webrtc-detail-report","children":[]},{"id":"ci_c355156750c4c32a3a36f6e8e9d54a48a0345183f9c916aeadd105cd7b40cec4","title":"WebRTC Summary Report","path":"/cx/4.10/webrtc-summary-report","children":[]}]},{"id":"ci_64b339fa07d33d4d2764b396ef93e09368a5060b0c0efde27bc3033739909b80","title":"Expertflow ETL - Data Platform","path":"/cx/4.10/expertflow-etl-data-platform","children":[{"id":"ci_afdb4d8251ea14d1838fe24887e3d163280f1489b586c29364f17d50b8a4970f","title":"Transformation Rules - ETL Pipelines","path":"/cx/4.10/transformation-rules-etl-pipelines","children":[]},{"id":"ci_b2cb883bab4865b0a3295125bd3dc3b90ef015281f87ff016466502ed75ba229","title":"Activities Data Pipeline","path":"/cx/4.10/activities-data-pipeline","children":[{"id":"ci_ea3f4506fef94262f6e90dd9b7418c6c2fe635ccd062eeed2b0da9acef9d8364","title":"CX-Voice Connector Activities Data Pipeline","path":"/cx/4.10/cx-voice-connector-activities-data-pipeline","children":[]},{"id":"ci_c06222383bb50f2dc3680f8509e67c9a072909537d965e412aba9b8a70b30168","title":"Voice Activities Data Pipeline","path":"/cx/4.10/voice-activities-data-pipeline","children":[]}]},{"id":"ci_368f45e02dcab3c9dd0f1fd6077bd70004686333826247b910d4c49724ed5f72","title":"Forms Data Pipeline","path":"/cx/4.10/forms-data-pipeline","children":[]},{"id":"ci_299418c5f98e8263d8bd829bd1684f1e522bdaffd6533554baa5a1fcd60b19dc","title":"Teams Data Pipeline","path":"/cx/4.10/teams-data-pipeline","children":[]},{"id":"ci_e9d7c40f0aa3e7b241d6fbb15e9318d5fd3386c1f9c0dceb8a89c064c1e6ec10","title":"Campaigns Data Pipeline","path":"/cx/4.10/campaigns-data-pipeline","children":[{"id":"ci_6f803bc5d776ebd75e4fc26c80db4d9b7f0daefcea1bf875ece2d038e60b0193","title":"Campaigns Schema Data Pipeline","path":"/cx/4.10/campaigns-schema-data-pipeline","children":[]},{"id":"ci_21a09fbcf5d425042f93fbcb8a2f7f858b2199cdce1f657ed919dc9471493487","title":"Campaign Scheduler Data Pipeline","path":"/cx/4.10/campaign-scheduler-data-pipeline","children":[]},{"id":"ci_b8d9dbd7f4e81ae7a33ad8e0a73977d3a51960ae99a48114acc2966fb21c80c5","title":"Campaigns 15 Minutes Gold Queries Pipeline","path":"/cx/4.10/campaigns-15-minutes-gold-queries-pipeline","children":[{"id":"ci_8808a108fcd756d9217f409e50cb99f54def4b884ffcfcb5e0f7a9f4862e2ae8","title":"Campaign Call Details Gold Query","path":"/cx/4.10/campaign-call-details-gold-query","children":[]},{"id":"ci_d8822719272520044b0efca6eda6176c2ce0cebf16f8589643cd5579b31a6c40","title":"Campaign Connected Call Details Gold Query","path":"/cx/4.10/campaign-connected-call-details-gold-query","children":[]},{"id":"ci_a60cf8c1f386309d24c868e056713c695de6a4bdbe5292f02c544eb5a6f56ed2","title":"Campaign Summary Gold Query","path":"/cx/4.10/campaign-summary-gold-query","children":[]},{"id":"ci_6482e56572619b1436738bff754e492e6dc59377253e517b1ebfc4b5eb78d681","title":"Dialing and Success Rate Summary Gold Query","path":"/cx/4.10/dialing-and-success-rate-summary-gold-query","children":[]}]}]},{"id":"ci_cfb64c03acb16daca13ec89655b507c0d4bc87aed98d43a85d1641df633b7e38","title":"Data Migrations","path":"/cx/4.10/data-migrations","children":[{"id":"ci_b2554994174b0222e40f85b7603d69ba65227ea14712242dbc84f9c51bcd5980","title":"Migration Activity ( CX-4.4.10 to CX-4.7 )","path":"/cx/4.10/migration-activity-cx-4-4-10-to-cx-4-7","children":[]},{"id":"ci_87f4b66247543ed49a1b3f62969dab50b94fedcd7c1e56c2322051a08b78533f","title":"Migration Activity ( CX-4.7 to CX-4.8 )","path":"/cx/4.10/migration-activity-cx-4-7-to-cx-4-8","children":[]},{"id":"ci_b03264f62737772dac661355db086c28f1a4c078006a7befe81b9689cf422db8","title":"Data Migration On-boarding on Expertflow Data Platform","path":"/cx/4.10/data-migration-on-boarding-on-expertflow-data-plat","children":[]},{"id":"ci_c3b08d2a645cbc532f135ca159fd750c5c7cae844b07c6b8ae603a91f34f5070","title":"Migration Activity from Data Platform UI","path":"/cx/4.10/migration-activity-from-data-platform-ui","children":[]}]},{"id":"ci_8fd6d51a1047a54be5faad89b626d55f10076fbaa5a2d6a5ac15350f2ee06a80","title":"EF Data Platform Deployment","path":"/cx/4.10/ef-data-platform-deployment","children":[]},{"id":"ci_053ae3e78202e139beb0d998ddccdaf712d6c337fdb979e781e6b731c4e177cf","title":"Expertflow ETL deployment - A1 (Customized)","path":"/cx/4.10/expertflow-etl-deployment-a1-customized","children":[]},{"id":"ci_83ee7a33e37908a48cd50d461f6cb8e4b3a08c73f23fb79a1c6a208ec69f2831","title":"Reporting Connector","path":"/cx/4.10/reporting-connector","children":[{"id":"ci_efd8e65b1d5fec06e0996abb6ca1e771215898620713de6a0f3472073d735ecb","title":"ETL Jobs","path":"/cx/4.10/etl-jobs","children":[]},{"id":"ci_bd14210bfcfa19013f892c65abffa18eed2a5eb22f02ce25bac60bb941b649fd","title":"Deployment Guide - Kubernetes Cron Job For Reporting Connector","path":"/cx/4.10/deployment-guide-kubernetes-cron-job-for-reporting","children":[]},{"id":"ci_37ba4c2db488eb5048ddbe757053b6001ea1c7e4224c965cd4c8cf44f94937f2","title":"Deployment Guide - Kubernetes Cron Job For Custom Connector","path":"/cx/4.10/deployment-guide-kubernetes-cron-job-for-custom-co","children":[]}]},{"id":"ci_65fa472ad0aba2a8a0153b9e8738775d1f098f3bab82ad1e373e573c787722ac","title":"Web RTC Secure Link Generation Data Pipeline","path":"/cx/4.10/web-rtc-secure-link-generation-data-pipeline","children":[]},{"id":"ci_9914f27b15e5576c956606717dbd5331a049bff016ab2e4b191540f93bd7a419","title":"Cisco Agent & Team Sync Pipeline","path":"/cx/4.10/cisco-agent-team-sync-pipeline","children":[]},{"id":"ci_36dad796a9e655244295379e35e7a4750fa37e5e6de6fcf4d6889bfa16089ac0","title":"Keycloak Users Pipeline","path":"/cx/4.10/keycloak-users-pipeline","children":[]},{"id":"ci_ce3162d8c88679102bec21b643419381c0923ed7daca3b1854c2f941074d1922","title":"QM Data Pipeline","path":"/cx/4.10/qm-data-pipeline","children":[]},{"id":"ci_ce461399ac68134fa00f9c84065eb7333fe7a792dd2fb3bfaeab2e24a1e8bce4","title":"Troubleshooting Expertflow ETL Data Platform","path":"/cx/4.10/troubleshooting-expertflow-etl-data-platform","children":[]},{"id":"ci_2cb31ee6772d3b26b76523f2a3b2c6f3793b30494a2de4c79b6205fd2a1b717c","title":"Customer Bulk Upload ETL","path":"/cx/4.10/customer-bulk-upload-etl","children":[]},{"id":"ci_cd261276270158c8d028e163bb98818908255300bb5c7e62589f9cf8eb820642","title":"Alembic Schema Migration","path":"/cx/4.10/alembic-schema-migration","children":[]},{"id":"ci_c942dd1b153dfdd990e786c831fcefc6f6a7fc98abd40179777f1764729d9280","title":"Migration of ETL Jobs from Talend Studio to EF Data Platform","path":"/cx/4.10/migration-of-etl-jobs-from-talend-studio-to-ef-dat","children":[{"id":"ci_9affe9c0ecccb822164f7b0d723378eba113c3e87b19f567a85ce8f19698597f","title":"Channel Session","path":"/cx/4.10/channel-session","children":[]},{"id":"ci_8705f0065ab7029bfae8156e629983dc2801fe4107ce50643ce2ce8d9f6610b8","title":"Conversations","path":"/cx/4.10/conversations","children":[]}]},{"id":"ci_621ea578dc7c5cbe64b8af86e5b959a5fdadd5ebf9e46b07de1974b7d7a6c99a","title":"Grafana SLA, AWHT Pipeline","path":"/cx/4.10/grafana-sla-awht-pipeline","children":[]},{"id":"ci_2328fbb8bfa65431c3eaef4e9466ba657a3594d32c984056ab01e9ff1d4e61e2","title":"Upgrade guide from CX-4.9.4 to CX-4.10 for Data Platform","path":"/cx/4.10/upgrade-guide-from-cx-4-9-3-to-cx-4-10-for-data-pl","children":[]},{"id":"ci_f7805393c2ff0d3521ab6916bfd15a21df8708748bf6787a5dd013fe9526baf4","title":"Technical Solutions/Refinements","path":"/cx/4.10/technical-solutions-refinements","children":[{"id":"ci_7a314739b8a6e06d544860ddcaf07abdf022365fc2de3b17b510f3fe5d1eb9df","title":"Segregate Stats by Channel and Interaction Type","path":"/cx/4.10/segregate-stats-by-channel-and-interaction-type","children":[{"id":"ci_acb35e50b6a7d0f00f1fa3f668c8859fab725f68ac4527fa461aed8c30adfc9a","title":"Metrics - Channels Segregated Stats","path":"/cx/4.10/metrics-channels-segregated-stats","children":[]}]}]},{"id":"ci_1f0af0caccfaa8535b77551fe4d84832d5e426dd3fb7639b672f137fbaf1630b","title":"Message Level Data Metrics","path":"/cx/4.10/message-level-data-metrics","children":[]},{"id":"ci_399f1b3f27f6e6e07131de9c07a26d399e1ac801caae532366e417b2dfaf7a53","title":"User Manual for Fresh Deployment","path":"/cx/4.10/user-manual-for-fresh-deployment","children":[]},{"id":"ci_106b65877f6cda4b7f6345bb049b0006c21b337b6e5f97dae540221ce3d2178b","title":"Messages Data Pipeline","path":"/cx/4.10/messages-data-pipeline","children":[{"id":"ci_a2deaaa07b3c1a4504c5dc3a7032b11f9647021b4c8b51d9145055a8adcdc136","title":"Messages Level Data","path":"/cx/4.10/messages-level-data","children":[]}]}]},{"id":"ci_b3cf562ca6c20368024fc056d91b637fbca0627aa12c4885d93acf1be2abdcff","title":"Agent Capabilities","path":"/cx/4.10/agent-capabilities","children":[{"id":"ci_e72e6d13a5efa13211e2548cc3c4168a527e1757fd4b9d2bf625febf172ec63b","title":"Login to Agent Desk","path":"/cx/4.10/login-to-agentdesk","children":[{"id":"ci_57c62d449e8f60c85bca3d20d889894235eacc055f311d97f1c63a7bc05a3188","title":"Change Agent State","path":"/cx/4.10/change-agent-state","children":[]},{"id":"ci_4abb3ce80594ab41eccfe5acae1acc981dc32c731ede1ed8664035e46472983a","title":"Logout","path":"/cx/4.10/logout","children":[]}]},{"id":"ci_e8f6afcff2d872b27a0dcea31cb686691cacdfd95d9bb371870f0c92c6adc753","title":"Accept a Conversation","path":"/cx/4.10/accept-a-conversation","children":[]},{"id":"ci_0bf7ae772174b9608a4d271145dcc264f2f339373b4b44450ff13874abb51a37","title":"View Conversation Data","path":"/cx/4.10/view-conversation-data","children":[]},{"id":"ci_c2ac526c65cfb2045f557e264c2f624a6412e294633dc16c6570a9621bdbeae8","title":"Pause/Resume a Conversation","path":"/cx/4.10/pause-resume-a-conversation","children":[{"id":"ci_57e749660722dec75085977321741745a9323733e212a38480c68294ff7644ee","title":"Limitations for Pause/Resume Conversation","path":"/cx/4.10/limitations-for-pause-resume-conversation","children":[]}]},{"id":"ci_e08e8707e3bd2293d760b3496bdecf147d5c5638657ae74920bdc73adb4962a4","title":"Consult, Transfer and Conference","path":"/cx/4.10/transfer-and-conference","children":[]},{"id":"ci_1218f65f0036548bd76de3ad4d50a04c2f0522d48577026572e400da35710a06","title":"Send a Whisper Message","path":"/cx/4.10/send-a-whisper-message","children":[]},{"id":"ci_66b4620886db20c095ca2a0793094c591e0924b5c002c53307cf08539c9c3ca2","title":"Send a Message","path":"/cx/4.10/send-a-message","children":[]},{"id":"ci_7e57fc77cc625e1d411eabd90d7be5171eaf2ca59590a7dc39c3ab0cb2497825","title":"Edit a Text Message","path":"/cx/4.10/edit-a-text-message","children":[]},{"id":"ci_a4c8e4a8c815a80c77cef87d4a066fd118ce3da3bcd74929e0624d88b8f16a14","title":"View Conversation Notifications","path":"/cx/4.10/view-conversation-notifications","children":[]},{"id":"ci_f4affcfb18e0abe622868c4a43b6dbd303879892871bbdc42014a9e74f604156","title":"Change Agent Desk Language","path":"/cx/4.10/change-agentdesk-language","children":[]},{"id":"ci_c60d9fc5fea3a9bc3a7de2c2f69be7b454eabd13e4f090466a52665acea84de9","title":"Agent Hand Raise","path":"/cx/4.10/agent-hand-raise","children":[]},{"id":"ci_594eaff69ad9535040fb1f1066b344d92116b26e7ace8b11f85b024f233fba32","title":"Embed a Webapp in Agent Desk","path":"/cx/4.10/embed-a-webapp-in-agent-desk","children":[]},{"id":"ci_dce6dabd5a1c3fbf774ca2d75eae139a67912d4738a272efd57bc9f00dedc38b","title":"CTI Call Controls","path":"/cx/4.10/cti-call-controls","children":[]},{"id":"ci_9df8f8548c127a0177b287c9921ef72b84a90d6b399fc235dde007b939cf3c34","title":"Handle Voice Recording","path":"/cx/4.10/handle-voice-recording","children":[]},{"id":"ci_9b380b2039fbac4710211debdd1e0bcf3f4f0d5f26e54103796b1864ebc175a3","title":"Handle Multi-channel Conversation","path":"/cx/4.10/handling-multi-channel-conversation","children":[]},{"id":"ci_8d91e6f706f15dde845dd3d9122855d27fc3415ba46c7807ff8c42c2af6fff96","title":"Handle Email Interactions","path":"/cx/4.10/handle-email-interactions","children":[]},{"id":"ci_507b6695174a1f8f0e9af7611b43a8f6a141a27c7f125eae8fea457c64fdfa14","title":"Make a Manual Outbound Contact","path":"/cx/4.10/make-a-manual-outbound-contact","children":[]},{"id":"ci_bb0201cafca754480490e0d708d11f6b1714cd988c023e649a290f3618a92613","title":"Browser Microphone Permission","path":"/cx/4.10/browser-microphone-permission","children":[]},{"id":"ci_5226312c7537541606d9f8b1cdcf2eebd232503784ec0280e6239ab045f4fef4","title":"Apply Wrap-up and Add Notes","path":"/cx/4.10/apply-wrap-up-and-add-notes","children":[]},{"id":"ci_a77073375e195e31f2a48c808c4c752250a6985a5ea0a3b543f67426132701ce","title":"View Agent Dashboards","path":"/cx/4.10/view-agent-dashboards","children":[]},{"id":"ci_2e4454fa3fcdf775cedb76f305523566e9ccf2fa793bdb7955ef9ecab7a21b24","title":"Assign Labels to Customers","path":"/cx/4.10/assign-labels-to-customers","children":[]},{"id":"ci_d7d8a97d7aa9c389bd2ecf4c7ca9841fdd9ebd5ad6a5366c4e956ffa0bb3088a","title":"Understanding Customer List View","path":"/cx/4.10/understanding-customer-list-view","children":[]},{"id":"ci_8110a7674a4eda8c46a46f81eada6c1f81a613d9983d89c1ff13c77b32796ddf","title":"Join Pull-based Requests","path":"/cx/4.10/join-pull-based-requests","children":[]},{"id":"ci_d2f3807179e319b81273a36caf9ad6ed8f4e8d6ac52b31e76df9a59305a9d42d","title":"Leave Conversation","path":"/cx/4.10/leave-conversation","children":[]},{"id":"ci_e8c964f80a98a2c3375dae91747a87d130a8afbae64159bd642964fdf20e7396","title":"Browser and Sound Notifications","path":"/cx/4.10/browser-and-sound-notifications","children":[]},{"id":"ci_fedb9af8a7e678ba6684a42de698bfbfb4380ea51d52c3aba0ff9e13a5995db6","title":"Agent Performance Dashboard","path":"/cx/4.10/agent-performance-dashboard","children":[]},{"id":"ci_72c25fbe5389a148534edfa7cdd7e81210ac7c5c20bec99ced0a9aa82d43fd37","title":"Handle WebRTC Calls","path":"/cx/4.10/handle-webrtc-calls","children":[]},{"id":"ci_8a1c6ab2ef6135137e8c6a82ebfa258d8f5cea34d366ca2022e99e9e03f98eae","title":"Quick Replies Feature","path":"/cx/4.10/quick-replies-feature","children":[]}]},{"id":"ci_ef72abc740ce9c2c1beda78a8b3fc034905e88f73d8e39b37f8592776a9535d6","title":"Supervisor Controls","path":"/cx/4.10/supervisor-controls","children":[{"id":"ci_f7e60819eb7731f1ed5b46c691455b76f707eb9a240343b7e1b78320de24f9e6","title":"Realtime Reporting and Dashboards","path":"/cx/4.10/monitor-dashboards","children":[{"id":"ci_841ff830cebe86682fbf62fd2a65692edeb3b1cedfb93176004032843d76c4ac","title":"Impact of Team Structure on Dashboards","path":"/cx/4.10/impact-of-team-structure-on-dashboards","children":[]}]},{"id":"ci_377da7b06403af65871a3ccaf2547ecd1bb0b275128c64e79603b76ff6ca7d64","title":"Silent Monitoring","path":"/cx/4.10/silent-monitoring","children":[]},{"id":"ci_df717c3cc9a039e6debe7c5e65f22df276d997a64856073bc0a0e847475d905e","title":"Barge in","path":"/cx/4.10/barge-in","children":[]},{"id":"ci_eee345084f4478aca6b90d51877cbaa60a10661f0c537aa3a54c62d8bd76ff65","title":"Agent Team","path":"/cx/4.10/agent-team","children":[]},{"id":"ci_01817fb3054bc8850f2dc40fd38175e04d887ebda94f817748220ed492d48caa","title":"Team Announcements","path":"/cx/4.10/team-announcements","children":[]},{"id":"ci_a810cd9e4cec3fd936869ecffd016137c7128e2f65f12ac36d5683c231c8b19d","title":"Force Logout Agent","path":"/cx/4.10/force-logout-agent","children":[]},{"id":"ci_734585e1aefb95a840a57bcb4da698487f70f2c5b19092166a5c113e3d6e8bc1","title":"Customer List","path":"/cx/4.10/customer-list","children":[]},{"id":"ci_4057a2e1b8e1102a960725157b955c87ccb10f8701e04bda6d6ace457f9cd0ec","title":"Customer Schema","path":"/cx/4.10/customer-schema","children":[]},{"id":"ci_9f7fe1f5a276649cdbfd6f537ab9449e3329c27480c8969d9cca1160b86d65d2","title":"Customer Labels","path":"/cx/4.10/create-new-customer-labels","children":[]},{"id":"ci_1a949b70b5c12c25d8f64d2cc20fbe08dac1ed2769d68bf6546272fbab2a5f9f","title":"Subscribed Lists","path":"/cx/4.10/subscribed-lists","children":[]},{"id":"ci_2a0037fe2742d6a70cd30bfacb3f515e372d266bded590bbf06a41c08ee5478e","title":"End PULL-based Requests","path":"/cx/4.10/end-pull-based-requests","children":[]},{"id":"ci_afe54cfe14465a1d924a407962aa7bef06049a361a46833c0e470162df169d0a","title":"Monitors and manages CX Voice interactions","path":"/cx/4.10/monitors-and-manages-cx-voice-interactions","children":[]}]},{"id":"ci_a26a1b270cac04c049f76e4b9db0e4fcad0304ee9f095b4b157bb59a90c7000a","title":"Deployment Guides","path":"/cx/4.10/deployment-guides","children":[{"id":"ci_a2b780c709b8f0956593de05bf4b4b4e88656a20814c81a6de9a30e02b31dfed","title":"Deployment Planning","path":"/cx/4.10/kubernetes-deployment-getting-started","children":[{"id":"ci_a81e7a6b8b25ee16cb3224a2e1fe1912eecba8c317a4621a7744b028e64b4047","title":"Kubernetes Distributions","path":"/cx/4.10/kubernetes-distributions","children":[]},{"id":"ci_e19a24574ca7d57b4954ef05d22cf2c5bd3d5500ede40f59a442d189977ebcb3","title":"Hardware sizing","path":"/cx/4.10/hardware-sizing","children":[]}]},{"id":"ci_1261dd5fc225e5958c0ca2721a8b8c89c1ca6f39c353b4fdbc35db598af89719","title":"RKE2 Single Node Deployment","path":"/cx/4.10/rke2-single-node-deployment","children":[]},{"id":"ci_0536af868c714218da9b75f46a0314cd47b4ea5e51baf0efb68700985f67b863","title":"RKE2 Control plane Deployment","path":"/cx/4.10/rke2-single-node-installation-without-ha","children":[{"id":"ci_7be55ebd714a39253499ed27e3a7c90869992d5755a8c6c3964575add89221d5","title":"RKE2 uninstallation","path":"/cx/4.10/rke2-uninstallation","children":[]},{"id":"ci_e3ef791f1246bb386ed43c39641f787355650a6eb0a1d48e4475fd7aa303e532","title":"Tainting a Control Plane Node","path":"/cx/4.10/tainting-a-control-plane-node","children":[]},{"id":"ci_052fd8e80e539ee300257e0fdd3d9e4d47f15c30d14564b0b7e404cc84c0ce01","title":"ETCD Backup and Restore","path":"/cx/4.10/etcd-backup-and-restore","children":[]}]},{"id":"ci_cfe8ceb738d6d4d2597cc5f9efcf7dfb30ebbfb41f20ac252f11359b1b5c5c0e","title":"Air-Gap Install for RKE-2 Kubernetes","path":"/cx/4.10/air-gap-install-for-rke-2-kubernetes","children":[]},{"id":"ci_cb6834aece913a8793763da2597fa72f3ba526f9a2351480b6cd88b0424351e7","title":"Worker HA","path":"/cx/4.10/rke2-multi-node-installation-without-ha","children":[{"id":"ci_b21e05a0e15f6350184fe8089423176e98c2d1902c482dd4d648c6113de05593","title":"Assessment Worker HA Functionality: A QA Perspective","path":"/cx/4.10/assessment-worker-ha-functionality-a-qa-perspectiv","children":[]}]},{"id":"ci_6ff1b90b634a7f241c0f905c2169e3eb10ec2273595ccd13ce0a22a745f17612","title":"CX High Availability","path":"/cx/4.10/rke2-high-availability-pre-deployment-installati-1","children":[{"id":"ci_85aebed370e79a4ee2c66ee2028a4ac4d9fc39f4ebd0b564d6b073c811167bd9","title":"System Behaviour incase of Failover","path":"/cx/4.10/system-behaviour-incase-of-failover","children":[]},{"id":"ci_c871387f54bee82fb777d6d3c558cd1a14fda4ec04498a8dcbe8c6177e7d0ce7","title":"High Availability using External Load Balancer","path":"/cx/4.10/rke2-deployment-in-high-availability-with-nginx-ha","children":[{"id":"ci_6c7c0030ae92544bcdcf9e981d1ae086e0b2d50cc99363c21ea44d1f644a7cc0","title":"Deploy NGINX as an ELB","path":"/cx/4.10/deploy-nginx-as-an-elb","children":[]},{"id":"ci_0dc54fabc67fd956067e138fe381c0de2002b03320268bdce06e067baada0c9f","title":"Deploy HAProxy as an ELB","path":"/cx/4.10/deploy-haproxy-as-an-elb","children":[]}]},{"id":"ci_332dfbf1ccd88c31254c693c5ef2549acdaa66b7805925be325b64fe333c6aa1","title":"High Availability with Kube-VIP","path":"/cx/4.10/rke2-deployment-in-high-availability-with-kube-vip","children":[]},{"id":"ci_27f0ec2a7de33dbebe952c7ee4f974170455fac607925d36cbec63b53628d2d9","title":"High Availability with DNS","path":"/cx/4.10/rke2-deployment-in-high-availability-with-dns","children":[]}]},{"id":"ci_8434be939931e901e8bd26cf7bbdfa05d2542875707608a774df08ad43b4635b","title":"Storage Solution - Getting Started","path":"/cx/4.10/storage-solution-getting-started","children":[{"id":"ci_4d3c2c81456d7c641206e9fd9b78a701be544baadb1c77e6ab4f2bd195062ddf","title":"Node Affinity and Node Selector","path":"/cx/4.10/node-affinity-and-node-selector","children":[]},{"id":"ci_7d3f739a583cb69222097112608ac09dcea9f95c9a1d3bbaca458f9a1cfcaf02","title":"Deploying Rook/Ceph as a cloud-native storage","path":"/cx/4.10/cloud-native-storage-solution-for-kubernetes-using","children":[]},{"id":"ci_5104d25d342d8744dac970681742b318fce177f75f188ece09487f5c8e6e30c4","title":"Longhorn Deployment Guide","path":"/cx/4.10/longhorn-deployment-guide","children":[{"id":"ci_fe85b5bf181595cfd11320978d9e0c0d830f664075b168f0939c9de6d6e0bd00","title":"Volume Cloning Procedure","path":"/cx/4.10/volume-cloning-procedure","children":[]},{"id":"ci_55de329f865ea50658712752f1cd5f80633d67ec9ba214d477cda30548c5990f","title":"Volume Expansion","path":"/cx/4.10/volume-expansion","children":[]},{"id":"ci_16aaee208a1b8dd217c10a3874bc7377b411b9911d95d676378589dd0dad8d71","title":"Volume Detaching","path":"/cx/4.10/volume-detaching","children":[]}]},{"id":"ci_d2aba107ed1c5b5341a0581c3706d8e55ec946d2d12fcb160fd91654125ede3a","title":"NFS Storage Service","path":"/cx/4.10/nfs-storage-service","children":[]},{"id":"ci_4db038e09a50caeb86b43ede533622b109ebd7e6e5901bd1b0fa00cf4960d5c7","title":"Setup OpenEBS for Local Volume Provisioning","path":"/cx/4.10/openebs-local-storage-solution","children":[]},{"id":"ci_05ca3f44d6b4acc0c722948b0992756a6af413087de5de6259cf31eb85833299","title":"Using Managed PostgreSQL","path":"/cx/4.10/using-managed-postgresql","children":[]},{"id":"ci_27dd43bfccf973aa596696ae7a73b5511144f52a617ca493cbd54e3258410cf6","title":"Using Managed MongoDB","path":"/cx/4.10/using-managed-mongodb","children":[]},{"id":"ci_03a2fe8aae32b22552f97a0a003d7e2ea6a8e1637f454560096a66890d911cbf","title":"Using Managed ActiveMQ","path":"/cx/4.10/using-managed-activemq","children":[]},{"id":"ci_7094ae8f0aed38212ecdaec99c1802b8d9a4802f03f36b3238563c80cbd02df5","title":"Using Managed Redis","path":"/cx/4.10/using-managed-redis","children":[]}]},{"id":"ci_c1984b757315b71f873ca96446cf674867c9cbe78ea1f506b2c4ef5933cf5eee","title":"TLS enablement for Redis, MongoDB , PostgreSQL and ActiveMQ","path":"/cx/4.10/tls-enablement-for-redis-mongodb-postgresql-and-ac","children":[{"id":"ci_5a18d195a28eb9fed59a5d775adeaecfddc7efccc3c339cc9ac484fbd8d7b870","title":"Enable Keycloak DB (PostgreSQL) Connectivity Over TLS","path":"/cx/4.10/enable-keycloak-db-postgresql-connectivity-over-tl","children":[]},{"id":"ci_21b3f3ce1059d9eadc414536f988ecd54b3cf4eee77aa4c46ab8fcef939d7101","title":"TLS enablement for Redis, MongoDB , PostgreSQL and ActiveMQ with Static Certificates","path":"/cx/4.10/tls-enablement-for-redis-mongodb-postgresql-and--1","children":[]},{"id":"ci_57d01ce5de3457fd2788fe7a45d4cd0cf6a1f43689c4b79666b7446309771016","title":"MS-CRM-Connector-cif-1.0 Enablement with Kubernetes","path":"/cx/4.10/ms-crm-connector-cif-1-0-enablement-with-kubernete","children":[{"id":"ci_4ea551c944e7b4c1693458a38b48c99752b33c5c2c811b6fc1d07b43f893df81","title":"MS-CRM-Connector-cif-2.0 Enablement with Kubernetes","path":"/cx/4.10/ms-crm-connector-cif-2-0-enablement-with-kubernete","children":[]}]},{"id":"ci_9ca2fe7ad80741aa3ecfffbf10e688e073f249a499e59e2a330da0efd6fc792d","title":"TLS Enablement for ActiveMQ","path":"/cx/4.10/tls-enablement-for-activemq","children":[]},{"id":"ci_1e3505ce7ab611aff7a8b761a6cf4195a9b980acce21a364d0536792588c8bd8","title":"Authentication Enablement for ActiveMQ","path":"/cx/4.10/authentication-enablement-for-activemq","children":[]}]},{"id":"ci_bca9e605e55be686ee2948253ca97b743afe9450462cc8d87ca609acb7c8552d","title":"Helm-based Deployment for Expertflow CX","path":"/cx/4.10/helm-based-deployment-for-expertflow-cx-solution","children":[{"id":"ci_4ae1e91c9fbfc21809819f873abc0651da89f3b6fb5c8641a347c60b4aee9322","title":"CX Solution Helm Uninstallation","path":"/cx/4.10/cx-solution-helm-uninstallation","children":[]}]},{"id":"ci_5a450c6230fec51503f3ad4bf9815f4f2b180a190a04ef75e42d056f037c82e6","title":"Monitoring Solution Deployment","path":"/cx/4.10/deployment-of-solution-monitoring-components","children":[{"id":"ci_bef06188d7c1cf1adb7a07b62d0eb92d55aad4ae8a3830bd265360c65e02ee95","title":"EFSwitch Monitoring Dashboards","path":"/cx/4.10/efswitch-monitoring-dashboards","children":[]},{"id":"ci_cd626af0645ab0cbdc9fe122dc66890dda6faff336fdffd4d006cd20271d8409","title":"C-Alerts","path":"/cx/4.10/c-alerts","children":[]},{"id":"ci_0d7efe080219c0e22cf31d3f619c520f0905ada1c408ff14cf40f7519741bd42","title":"Setup Alerts via Gmail","path":"/cx/4.10/setup-alerts-via-gmail","children":[]},{"id":"ci_403b76210e3c3698c3db11f202029a748143749dedfabc763adcc65738f2ce61","title":"EFCX Logs Traversal Guide","path":"/cx/4.10/logs-traversal-guide-vcx-4-3","children":[]},{"id":"ci_cf4f7ee16898edf3f06a50d7a9ab703acdb711eafa340104a3bcc6e178e288ab","title":"Enable Monitoring on MSSQL","path":"/cx/4.10/enable-monitoring-on-mssql","children":[]}]},{"id":"ci_694d57d3cf2c90195a3774d8b76cf531e8982a61fcd7b91a6bf5e7af0ed370e9","title":"CX Enhancements","path":"/cx/4.10/cx-enhancements","children":[{"id":"ci_6f1da0fc6d0c9456ff535cdbe66879b9486549e4de24e60d2d2018854626384d","title":"WFM-Reports Component Deployment on Kubernetes","path":"/cx/4.10/wfm-reports-component-deployment-on-kubernetes","children":[{"id":"ci_d90cf53038b38e7cf5a5320e8292f8b70c929940a50143828a851f4aa51e0e24","title":"WFM-Core Component Deployment on Kubernetes","path":"/cx/4.10/wfm-core-component-deployment-on-kubernetes","children":[{"id":"ci_3dd29b7593a118c5d399a57fb1a793787066a9076ec0cf36fa142416f189cba2","title":"WFM-Auth Component Deployment on Kubernetes","path":"/cx/4.10/wfm-auth-component-deployment-on-kubernetes","children":[]}]}]},{"id":"ci_057b620e0b09859eabc25a983fb30a06e50088246f8fb563dbf9ee95ee18a261","title":"Voice Recording Components deployment on Kubernetes","path":"/cx/4.10/voice-recording-components-deployment-on-kubernete","children":[]},{"id":"ci_09f28f350c41d2c471bce6cef673b57e10ca93155b8faf72f20256c4e204d3e5","title":"ELK  for Logs Analysis","path":"/cx/4.10/elk-for-logs-analysis","children":[{"id":"ci_f6aa855e80014c39bbc2eaac8ce55db345dedf878ef50a64e78e388d764a7e8b","title":"Deployment of Logging Operator","path":"/cx/4.10/deployment-of-logging-operator","children":[]}]}]},{"id":"ci_321168002bc8cf3c2e9838a0d79ffd3091318447af7ba1dfa53d31bbe3f82e86","title":"System Administration Guides","path":"/cx/4.10/system-administration-guides","children":[{"id":"ci_3cdda60eb9ae5ec7ab9294e6d928503469232bbcb1807ab720cf01e2824a035f","title":"Add Cisco Unified Call Manager as a Voice Channel","path":"/cx/4.10/add-cisco-unified-call-manager-as-a-voice-channel","children":[]},{"id":"ci_01c3bce533578a3a5da6aa8d2d262f4340b0019409d62a3640501b0507d4f434","title":"Upgrade Guide for Routing Manager Role:","path":"/cx/4.10/upgrade-guide-for-routing-manager-role","children":[]},{"id":"ci_307e6679d76bed7745a7afd5432c4aba6a104f4267dc065db9b99807f5e4c564","title":"Mount CRM Service folder in unified-agent POD Guide","path":"/cx/4.10/mount-crm-service-folder-in-unified-agent-pod-guid","children":[]},{"id":"ci_17a551e16d9df0bf22802bae0a3feb6dfa9e0d14c9d399c7055dc8ae24c32ab7","title":"Backup and Restore Strategies and Recommendations  for Expertflow CX","path":"/cx/4.10/backup-and-restore-strategies-and-recommendations-","children":[{"id":"ci_07b029f594d10ec533d06171bfc64e679a9c24424c424d5015cb1e8b279befef","title":"Kubernetes Backup/Restore using Velero","path":"/cx/4.10/kubernetes-backup-restore-using-velero-vcx-4-3","children":[]},{"id":"ci_bbe2e2b49e048ff092754ab31967767f57df14a1417bc54a1d5a41c44eadeeb7","title":"Mongo, PostgreSQL Backup/Restore Procedure for EF-CX on Kubernetes ( manual procedure )","path":"/cx/4.10/mongo-postgresql-backup-restore-procedure-for-ef-c","children":[]},{"id":"ci_d4d59e9bc23ac68699209d294a935a9d30748f0a960f97107886c6658f58663c","title":"Deployment of Postgres as a Streaming Standby with an External Repo","path":"/cx/4.10/deployment-of-postgres-as-a-streaming-standby-with","children":[]}]},{"id":"ci_97ac538f6fd204d6a9c9d9bc7bb5046dd0eef37242fb9d3ac4b75c7bd72dd24d","title":"MYSQL SSL Connection Configuration for Reporting","path":"/cx/4.10/mysql-ssl-connection-configuration-for-reporting","children":[]},{"id":"ci_4fecbd7987cc9cfd3109b32ec8c1f2b47c5bf0da9c4906c92650338c0a604034","title":"Guide to Resolve Stuck Conversations Due to Active Tasks in Redis","path":"/cx/4.10/guide-to-resolve-stuck-conversations-due-to-active","children":[]},{"id":"ci_abebc3e3794604e1dcbc8c1adb3c2282116d75005b94a169ba6696b9f4191e06","title":"Guide For Setting Up or Upgrading MySQL Database","path":"/cx/4.10/guide-for-setting-up-or-upgrading-mysql-database","children":[]},{"id":"ci_2a2aa0500a66ea58339911040aa33f5a35b3b36c63eed340eecd206c26bf5a78","title":"Post Deployment Administration","path":"/cx/4.10/post-deployment-administration","children":[{"id":"ci_d61d639983da5e1db9b8cf6c721c0312df43eef51d9918e0fc9c8fe2e9590847","title":"HA Control-Plane Node Failover","path":"/cx/4.10/ha-control-plane-node-failover","children":[]},{"id":"ci_0b1691d7018b76f559aab382caab538ad37d074164482c0df4558d5f66c21e9d","title":"ETCD Server Administration in K3s","path":"/cx/4.10/etcd-server-administration-in-k3s","children":[]},{"id":"ci_382d8894f67dc875031dc9427f7b47ceb2fd43fc7d8baf3ecb078de067c49fa2","title":"Retrieving a Lost Docker Image Tag from a k3s Cluster","path":"/cx/4.10/retrieving-a-lost-docker-image-tag-from-a-k3s-clus","children":[]},{"id":"ci_1d8512e4beacff3f132409b5cbca822fca09c2624319d70b59205fc705a8a4c6","title":"Controller Scripting Guide","path":"/cx/4.10/controller-scripting-guide","children":[]},{"id":"ci_700998a3a21382dda83c7d4fa4bdf6f2ed4191a7f25da144d287bc5aa8c9450b","title":"Configuration Guides","path":"/cx/4.10/configuration-guides","children":[]},{"id":"ci_08c018dfe828ace15731ba3819e0c6543e0e59cebe7c8642e866e73b45168d4c","title":"ETCD Server Administration in RKE2","path":"/cx/4.10/etcd-server-administration-in-rke2","children":[{"id":"ci_e007d490dc3abceb86e64111f856a6e59f738910a2e93e4697081ad0bd034d59","title":"Replace a failed control plane node RKE2","path":"/cx/4.10/replace-a-failed-control-plane-node-rke2","children":[]}]},{"id":"ci_44b4dfe4a1d383626e35887c66b9e87739eecf471d49a0569ab4d77232ed4a62","title":"MongoDB slow query logs","path":"/cx/4.10/mongodb-slow-query-logs","children":[]},{"id":"ci_1c5b80575ff9e8e270304eb3e826308ceab91c29ad5c979ab34c1b3b1cd74c78","title":"Redis Log Monitoring via slowlogs","path":"/cx/4.10/redis-log-monitoring-via-slowlogs","children":[]},{"id":"ci_f13ad213b5d1acab8ad95f2809202509080d316db604a8d8cf0fa0832847039b","title":"Grandmama Test Stub Deployment","path":"/cx/4.10/grandmama-test-stub-deployment","children":[]},{"id":"ci_22e050718222a74b82bcf576ce42bdd133bf3fccb4c60aa7351d7ea9a06da9ec","title":"Multi node cluster Failover scenarios","path":"/cx/4.10/multi-node-cluster-failover-scenarios","children":[]},{"id":"ci_8d0d4b97de12dbf721ec9dbfe0ddba88ba3abc84a47be8ab28e93da29bddb071","title":"Collection Removal from MongoDB","path":"/cx/4.10/collection-removal-from-mongodb","children":[]}]},{"id":"ci_6c1826410ca271fe2dcc8b3d78d4e1fb311f6671074108be9e82e7bf8d6edaf0","title":"Change Default ActiveMQ Passwords Using ConfigMap","path":"/cx/4.10/change-default-activemq-passwords-using-configmap","children":[]},{"id":"ci_9ec197dc309fcfdfec710ad522a0df191768a1be20e6d85e2cb86790759f7816","title":"Guide  for migrating Keycloak Groups/Teams to CX Teams","path":"/cx/4.10/guide-for-migrating-keycloak-groups-teams-to-cx-te","children":[]},{"id":"ci_6f578b44681364fa3cf7836ab79bed69e2c72903bb043a1cb40b7eae3eff664e","title":"Deployment of Mongo using ReplicaSet","path":"/cx/4.10/deployment-of-mongo-using-replicaset","children":[]},{"id":"ci_f709b4f46cfaf1c7ee06e13fd2d83c68685232c2836ef98190edf3d9214f6560","title":"Conversion of Single Node MongoDB to ReplicaSet","path":"/cx/4.10/conversion-of-single-node-mongodb-to-replicaset","children":[]}]},{"id":"ci_f7978c3343055bfd405e5e749e930dab322d671856a1bbe7fdaf457e6a4e23b9","title":"Upgrade Guide","path":"/cx/4.10/upgrade-guide","children":[{"id":"ci_48da3402ea4632118abe0544bf2b461be36358b1f0e26c8563bbdcd7bad3914c","title":"Upgrade Guide CX4.10.6 to CX4.10.7","path":"/cx/4.10/upgrade-guide-cx4-10-6-to-cx4-10-7","children":[]},{"id":"ci_f69a104004c4fde7506c34fcc187a1c6ffc8a0518cb7a191490e8aad21239894","title":"Upgrade Guide CX4.10.5 to CX4.10.6","path":"/cx/4.10/upgrade-guide-cx4-10-5-to-cx4-10-6","children":[]},{"id":"ci_5e8ac0759ff3bb3f03392dc7ffc7615ebccc5bd84638f91b768f1a87a511d7b0","title":"Upgrade Guide CX4.10.3.1 to CX4.10.5","path":"/cx/4.10/upgrade-guide-cx4-10-3-to-cx4-10-5","children":[]},{"id":"ci_8e639c0c136b702500ecc2e0ef85a00bbb981b7ed92c972c59bb4f3d42765200","title":"Upgrade Guide CX4.10.3 to CX4.10.3.1","path":"/cx/4.10/upgrade-guide-cx4-10-3-to-cx4-10-3-1","children":[]},{"id":"ci_939f8b31989a93b630f6224689a3b437263e9bb5e2d9cdf380e5dcbdbdfca13f","title":"Upgrade Guide CX4.10.1.1 to CX4.10.1.2","path":"/cx/4.10/4-10-upgrade-guide-cx4-10-1-1-to-cx4-10-1-2","children":[]},{"id":"ci_4d90e6d86659987f12f1e300be664bf514f3924718ba93de8a71ff88d9e79fe9","title":"Upgrade Guide CX4.10.1 to CX4.10.1.1","path":"/cx/4.10/upgrade-guide-cx4-10-1-to-cx4-10-1-1","children":[]},{"id":"ci_865f5ef6841df9ea92139f44eaf22ad3c83830764df8ed842797e1ef7dd3ac91","title":"Upgrade Guide CX4.10.1 to CX4.10.2","path":"/cx/4.10/upgrade-guide-cx4-10-1-to-cx4-10-2","children":[]},{"id":"ci_275a2e89a147ddb4462a0d5027ccd46965725ea73e99c105289e6a294e92c99d","title":"Upgrade Guide CX4.10 to CX4.10.1","path":"/cx/4.10/upgrade-guide-cx4-10-to-cx4-10-1","children":[]},{"id":"ci_f18d58a675afb1eeea845869318fc56f13220cd58369a9de3cb2d492ee9f121d","title":"Upgrade Guide CX4.9.4 to CX4.10","path":"/cx/4.10/upgrade-guide-cx4-9-4-to-cx4-10","children":[]},{"id":"ci_948cebd1657047da259659903da3c9918ceda82b8ff96a29130957e322c34446","title":"APISIX Upgrade Guide from CX4.9.4 to CX4.10","path":"/cx/4.10/upgrade-guide-from-4-9-3-to-4-10","children":[]},{"id":"ci_3138d7b42e749235da41e141a621942d731145072ef18e43ae9f677c9752ed3a","title":"Customizing CX Helm Chart Deployments","path":"/cx/4.10/customizing-cx-helm-chart-deployments","children":[]},{"id":"ci_e1f0c97dd83ee3374997f4d2ced207e5f1e3245d58ae7d2b865051824c08b286","title":"Using Traefik as Ingress Controller","path":"/cx/4.10/using-traefik-as-ingress-controller","children":[]},{"id":"ci_3c92e4c18d9a5d105cf3c878009a22403159a7fcfcde0e00637109d47b3c4f70","title":"Upgrade guide CX4.4.10 to CX4.10.2","path":"/cx/4.10/upgrade-guide-cx4-4-10-to-cx4-10-2","children":[{"id":"ci_77bf7b8a8b9de69a56c53fe06b8532e32bf41d02c869193f55f5e7fd091dd1d8","title":"TLS Enablement for Stateful Components","path":"/cx/4.10/tls-enablement-for-stateful-components","children":[]},{"id":"ci_810636c4b436d20a2fa1e28d0520538b6b333393e1dff04f1d751d2d897850fd","title":"PostgreSQL Backup/Restore Procedure for EF-CX on Kubernetes","path":"/cx/4.10/postgresql-backup-restore-procedure-for-ef-cx-on-kubernetes","children":[]},{"id":"ci_2f53ebbde7046fbbc4cccbddc2bf497d2d1b4d6e5f39a50deebc0d0423e69082","title":"Upgrade Permissions On Keycloak","path":"/cx/4.10/upgrade-permissions-on-keycloak","children":[]},{"id":"ci_9afdf5c873778fd1c5baa78ec40030f34888d753a00bb7cba99de1f97e9e9be1","title":"EF Data Platform Deployment 4.4.10 to 4.10","path":"/cx/4.10/ef-data-platform-deployment-4-4-10-to-4-10","children":[{"id":"ci_07b3802549ca709effe272d625683a5f554e7e6bab5d282b5f5f19c0e5667362","title":"Data Migrations 4.4.10 to 4.10","path":"/cx/4.10/data-migrations-4-4-10-to-4-10","children":[]},{"id":"ci_af8bb3765981513cc78e7035de4b8fc28483bcf698cf96c5e1f8f45d23736f91","title":"(4.10)Migration Activity from Data Platform UI (4.4.10 to 4.10)","path":"/cx/4.10/4-10-migration-activity-from-data-platform-ui-4-4-","children":[]}]},{"id":"ci_f42bfe1b7e964585967465b3bb3a68b66e4a9ea34eeb0af97cfe68691dec7b13","title":"Migration Guide: Moving from Traefik to NGINX Ingress Controller","path":"/cx/4.10/migration-guide-moving-from-traefik-to-nginx-ingre","children":[]}]},{"id":"ci_ca1d20dea28664917b8f52f1e56b78f305eeeeb9292c888931553dac3bcdd5c3","title":"Upgrade Guide CX4.10.2 to CX4.10.3","path":"/cx/4.10/upgrade-guide-cx4-10-2-to-cx4-10-3","children":[{"id":"ci_e91f25c8b37f51a06fe4ac545219926af58be7faa882d74a998437250d72c279","title":"CX4.10.3 ChangeLog","path":"/cx/4.10/cx4-10-3-changelog","children":[]}]}]},{"id":"ci_9c34319ec013dc621cb6d092355c67bcab58dacaefaaa3deed6192c8fb5f0395","title":"Geographical Deployment of Expertflow CX with Redundancy","path":"/cx/4.10/geographical-deployment-of-expertflow-cx-with-redu","children":[{"id":"ci_853afd23f2e944b1e43e8b4905e1204dff11fad495bdf2cf957f2b6c03b6a946","title":"Helm chart change logs","path":"/cx/4.10/helm-chart-change-logs","children":[]},{"id":"ci_bace593febc440e2a7378f251c57e232dc6efab48977b65d8dbd10191872b04c","title":"Geographical Disaster Recovery for EF-CX on Kubernetes","path":"/cx/4.10/geographical-disaster-recovery-for-ef-cx-on-kubern","children":[]}]},{"id":"ci_68d4c4b545afcf887e5d616bdddf1987547a355d7ba55034cc97827aa43a1861","title":"Create self-signed certificates for ingress","path":"/cx/4.10/create-self-signed-certificates-for-ingress","children":[]},{"id":"ci_1809807b4d3faa3f08741ce89a069decf0901fab8ff5bdc203e25cdd23a8144b","title":"Health-Check API for CX Components","path":"/cx/4.10/health-check-api-for-cx-components","children":[]},{"id":"ci_fd1a0478b3497cbc6ccb8adde43e4f74bdb27624f505bf4b2f5f6212d0e59f2b","title":"CX Deployment on Kubernetes","path":"/cx/4.10/expertflow-cx-deployment-on-kubernetes","children":[{"id":"ci_1c7004a67dc64a71e26e9da8e1d27c02b5a12f6cd6d31b916915d8484c56ad26","title":"Expertflow CX Components Blueprint on Kubernetes","path":"/cx/4.10/expertflow-cx-components-blueprint-on-kubernetes","children":[]},{"id":"ci_585f8048265203ab0a0c7fd3fac3a92bcdce523660e21845f417f31866988994","title":"Recording Component Deployment For Eleveo","path":"/cx/4.10/recording-component-deployment","children":[]},{"id":"ci_7bbf829023b21173bfb7f06646fd6874902ab04e27c7d60531f25d141e4cccd8","title":"Setup Reporting Connector","path":"/cx/4.10/setup-reporting-connector","children":[]},{"id":"ci_2f9fc7e771c64c5e8e246296ad73bf3569e7c1f1b929fcde9628554f47a468cf","title":"Cisco voice Deployment on Kubernetes","path":"/cx/4.10/cisco-voice-deployment-on-kubernetes","children":[]},{"id":"ci_cb455ae05daba3c1a91487904dd7fac4e3824f7a42188bb37b862ee43e43f2bb","title":"CX uninstallation","path":"/cx/4.10/cx-uninstallation","children":[]},{"id":"ci_394551f35f194c3800ebac8b32f5fa74953049a0a7fb470ffe66b4cfe9ff8d48","title":"Apply Domain-signed SSL Certificates","path":"/cx/4.10/apply-domain-signed-ssl-certificates","children":[]},{"id":"ci_b276c4741588b015fed12d56a4ee41034589ccdf6c350d3547bc5b7a01be76ab","title":"HC Migration Utility Deployment Guide","path":"/cx/4.10/hc-migration-utility-deployment-guide","children":[]},{"id":"ci_7f976ec34d91f38d77c1083b3b83d3016db72fd70e6e01bb0889d28581d15d59","title":"Setup Grafana for embedded dashboards","path":"/cx/4.10/setup-grafana-for-embedded-dashboards","children":[{"id":"ci_8382acd0d608881168da2655aa794eaf4a56ed1c728f91f92c4575bd25080513","title":"How to bootstrap Grafana to connect to SSL Enabled Datasource.","path":"/cx/4.10/how-to-bootstrap-grafana-to-connect-to-ssl-enabled","children":[]},{"id":"ci_9f6ca7312be25a203e249e364bcdb3a82455b3c0a409138b4164e3472c7edfe7","title":"How to view/access the Agent Dashboards in Grafana.","path":"/cx/4.10/how-to-view-access-the-agent-dashboards-in-grafana","children":[]},{"id":"ci_82e5f0edfde7aec1108fac0c247e5ba7c7d818dd034cc70233c57ffbdf711d7b","title":"How to Configure color Thresholds in Grafana panels","path":"/cx/4.10/how-to-configure-color-thresholds-in-grafana-panel","children":[]},{"id":"ci_c44ebfd4d090c3b772c6e4aace76563316aa4cfd43433a343427253eefde0ef1","title":"Technical Solution for Grafana Multitenancy","path":"/cx/4.10/technical-solution-for-grafana-multitenancy","children":[]},{"id":"ci_baba39933804702ca07fbb4635065a06949bdfa86a0d44ac813fbc18fdd74d42","title":"Technical solution to set Grafana language dynamically","path":"/cx/4.10/technical-solution-to-set-grafana-language-dynamic","children":[]},{"id":"ci_1cb2600be37301dc44f84297aabd76013b3225d410ef372090d2a44547532912","title":"Technical Solution for displaying Historical stats in Realtime Grafana Dashboards","path":"/cx/4.10/technical-solution-for-displaying-historical-stats","children":[]}]},{"id":"ci_c5bd64ce27542bbaad702a61435e8c006221bff18aed9dc15d91b0a39fb52c82","title":"HC 3.x Data Migration","path":"/cx/4.10/hc-3-x-data-migration","children":[{"id":"ci_9632f37441e6a8c1b56c695eeb01bc94e9024404b4d71db59e28b456f361cb24","title":"Minio Data Migration","path":"/cx/4.10/minio-data-migration","children":[]}]},{"id":"ci_747b181251b60315330626cd7cdcdb73ac28d9d1a6e214a37936340419cbe321","title":"Setup Realtime Reporting Connector","path":"/cx/4.10/setup-realtime-reporting-connector","children":[{"id":"ci_a89a9a8b10364a9517ae81cb2f8d34ee5705ad043a5974dd09b1501874e3d6ac","title":"Statefulset Release Management","path":"/cx/4.10/statefulset-release-management","children":[]}]},{"id":"ci_258b4958ef02227e6312805161da863876446fb36bd72ef5e9cc10f68cfcb5af","title":"Separate Redis for Non Core Components","path":"/cx/4.10/separate-redis-for-non-core-components","children":[]}]},{"id":"ci_8874ede9039e9602413241a9209915839f5319c8ce97b953d1a138a00cc28e35","title":"nats deployment guide for CX on cloud","path":"/cx/4.10/nats-deployment-guide-for-cx-on-cloud","children":[]},{"id":"ci_7b0412b707e72b757a0de9f74932687e6243d2c86bac525edad42c9a2118aa78","title":"Helm  Upgrade Guide","path":"/cx/4.10/helm-upgrade-guide","children":[]},{"id":"ci_ed663fef541c5f87a2948423f3da9c9c518e19757f5ea2a0ad1fb0dc66a7d976","title":"Upgrade to Mongodb Version 8.x  for CX Solution","path":"/cx/4.10/upgrade-to-mongodb-version-8-x-for-cx-solution","children":[]},{"id":"ci_954152786c5a6e4933ca87e58210e224c1530c3f8b2e61cbf95beddf7c8cac2e","title":"QM Connector Deployment Guide-to be reviewed by Sikander/Muneeb","path":"/cx/4.10/qm-connector-deployment-guide-to-be-reviewed-by-si","children":[]},{"id":"ci_265f4919574c8900d9f23fc040bd21794c6111803aeb698a8b3e8e066e199e68","title":"Oauth2-Proxy Deployment Guide using Helm","path":"/cx/4.10/oauth2-proxy-deployment-guide-using-helm","children":[]},{"id":"ci_cdb8cefe374305ebb1e04f54a7ac5d0d2a4291536b4a0a1eb9c1eef0f73a2fbe","title":"Application Gateway (APISIX) Deployment for EF CX","path":"/cx/4.10/application-gateway-apisix-deployment-for-ef-cx","children":[{"id":"ci_db4d11376044490cf0155fbe4aabc7cea139131cc9248748d017133d327a3ff8","title":"Dynamic Routing","path":"/cx/4.10/dynamic-routing","children":[]}]},{"id":"ci_cabd13eec919b8d97602174ea3ae7cf3d5ef281c35a6145103d1b9b99c4dd19e","title":"Upgrade to Redis version 7.x For EF-CX","path":"/cx/4.10/upgrade-to-redis-version-7-x-for-ef-cx","children":[]},{"id":"ci_cc1453246f36b7583f860f5e711d6d65903c0331b26f107409d64c5e5f068567","title":"CX-Tenant Component deployment","path":"/cx/4.10/cx-tenant-component-deployment","children":[]},{"id":"ci_6794ddea19a6d5191588e1fc76296bd15ab73be8be400e556f6c8ee6c93eef91","title":"End-User Guide: Upgrading MongoDB Replica Set to 8.x for CX Solution ( UNVERIFIED )","path":"/cx/4.10/end-user-guide-upgrading-mongodb-replica-set-to-8-","children":[]},{"id":"ci_bbebc6c3679f00117f5352eea8f3214fdbab21491f5372ef7c4d47d88406f631","title":"Deployment Guide - Cisco Sync Service","path":"/cx/4.10/deployment-guide-cisco-sync-service","children":[]},{"id":"ci_27e7ce84041c6c6fdb8c3354239afe455f17aed33beaf9cf00e7ed14474417c8","title":"Encryption at Rest - Configuration Guide","path":"/cx/4.10/encryption-at-rest-configuration-guide","children":[{"id":"ci_79a702bdf9e6564137a1759814e173eb1b3579451531ef96223831ffa69488c4","title":"Encryption Schema Guide","path":"/cx/4.10/encryption-schema-guide","children":[]},{"id":"ci_56db61a479a742bb67d858e1bc64d1b9ec1e5b75deb80a080300ddd75b02b6d0","title":"Configuring Vault for Encryption","path":"/cx/4.10/configuring-vault-for-encryption","children":[]}]}]},{"id":"ci_39046cff9ed244f8a52eca7e9684b917dde3617c9d5f6496e7461052b0ea387d","title":"Developer Guides","path":"/cx/4.10/developer-guides","children":[{"id":"ci_7b855cf4004cb1d931d008156d1dbb482611ed5455cec60b565a663e2cc47b87","title":"Customer Facing SDK for Omnichannel Communication","path":"/cx/4.10/javascript-sdk-for-customer-facing-channels","children":[]},{"id":"ci_77db99fa7d0f172332b08cd0a8113fa06b62c46e35efeb67689f25f60a7ee8be","title":"Expertflow CX Objects","path":"/cx/4.10/expertflow-cx-objects","children":[{"id":"ci_8ef87c379c4c27e3774eda94dc75e2170b76ea1d7f4e4eb8d5b3065d447486da","title":"channelData","path":"/cx/4.10/channeldata","children":[]},{"id":"ci_4b70b820698094494602c682c5db1a9d3d58f457766833ef1b42387200f5ff13","title":"AgentPresence","path":"/cx/4.10/agentpresence","children":[]},{"id":"ci_52c5f7018c4e7cc91fbc08a7edef16721c8f8b2ed1380777c5ad6ff6257c4c3d","title":"CC User","path":"/cx/4.10/cc-user","children":[]},{"id":"ci_d44e398f25fe3bc3b783134274141bdc8dbbaa5c3663b787f4b677968d359c8d","title":"Channel","path":"/cx/4.10/channel","children":[]},{"id":"ci_776f975994a77195d41d1a870f5294ebb971d40650821ee070e1fd6e740d9543","title":"ChannelConfig","path":"/cx/4.10/channelconfig","children":[]},{"id":"ci_63261187d31f4c693c3fb6f75a713b5ca7ced119f941f4f0ac8369056b3da610","title":"ChannelConnector","path":"/cx/4.10/channelconnector","children":[]},{"id":"ci_479fe9caab53be65d5fa13861a8c72f607030089dbc454cf9cddaad59ca13eb6","title":"channelSessionState","path":"/cx/4.10/channelsessionstate","children":[]},{"id":"ci_31f4a91d018373c3fc5c7108671c7a6198866a21c51a604e3e581e6fd890d41f","title":"ChannelType","path":"/cx/4.10/channeltype","children":[]},{"id":"ci_4de4b90f9e339d16e8e145165ee7fb2d107f47be8c8515189e3cc1de653003c0","title":"conversationParticipant","path":"/cx/4.10/conversationparticipant","children":[]},{"id":"ci_d63d1ddd328949f7eb5b59628e4b78da1a19e489966ca02cafb722570a4e10d4","title":"customer object","path":"/cx/4.10/customer","children":[]},{"id":"ci_7402d2d4ac9d5985050938089c3ed07de5caba89d05516aa54ea6db85ec0d89c","title":"Participant","path":"/cx/4.10/participant","children":[{"id":"ci_ea9b8228d5b3a22c639a70c2a3857991c359b3fe0ecc3fb2c17b9aff5ea96739","title":"channelSession","path":"/cx/4.10/channelsession","children":[]}]},{"id":"ci_4c24108695a6526b5eb4853d8cca6be57c495935d5ecfbcf9604b3f305ab7a83","title":"ParticipantRole","path":"/cx/4.10/participantrole","children":[]},{"id":"ci_6ecf8f1b5e4b2bce5017e6d52ece89a10085e73380aae9d0aadd3acbc65e76e1","title":"ParticipantType","path":"/cx/4.10/participanttype","children":[]},{"id":"ci_7e96d4228334550794830423b0eb42b5efad50053affd6a31bba8f5fd23658b9","title":"Tenant","path":"/cx/4.10/tenant","children":[]},{"id":"ci_2d894d87e2d2e74f7bae95ec8d8bda7d4a6aabff1aad702de2d6f3e543abbab3","title":"carouselMessageType","path":"/cx/4.10/carouselmessagetype","children":[]},{"id":"ci_87b06686c1f496c99ace6516a735f9aca34f0d70fafc2d085e218d8e2064f9f9","title":"component","path":"/cx/4.10/component","children":[]},{"id":"ci_9c4c9372d7d1c27fc12c7e7f9ff2b4379714662f2a1a4a779dbdb10aceb99a5e","title":"ComponentType","path":"/cx/4.10/componenttype","children":[]}]},{"id":"ci_6bc2f45769f0ee5b436045c93c241232b238a91b9c1eb501a8ba8c93e3c3e464","title":"CIM Messages","path":"/cx/4.10/cim-messages","children":[{"id":"ci_f73c8d1c976940dd37b1036d2bc8def0a8916fed8233d19f160433d830b20e14","title":"Message Body","path":"/cx/4.10/message-body","children":[{"id":"ci_0be67015cde24c2be64658eaa9df6c24cd6c407099bb65fc07065c3db559deac","title":"Plain Text Message","path":"/cx/4.10/cim-plain-text-message","children":[]},{"id":"ci_4cdaa440a2e6b5ff185f7a8633a857074b3d93e84239b48b5525499f9c3cba9b","title":"Multimedia Messages","path":"/cx/4.10/cim-media-messages","children":[{"id":"ci_15a6680851c3a138adf73f4503bd812b7d04471ee1e346f4ac54b9fc809f6e60","title":"Send a Media message","path":"/cx/4.10/send-a-media-message","children":[]}]},{"id":"ci_3a79faa18628983964eb9c1ad8fcd31d8b56a63301f4e87f003ce985488285ad","title":"Contact Message","path":"/cx/4.10/cim-contact-message","children":[]},{"id":"ci_aad804a59cd70f34001f56d32ec2e5b019b40013c75622378daed0add17185fd","title":"Location Message","path":"/cx/4.10/cim-location-message","children":[]},{"id":"ci_2c35a23634886e810348cbaed80386b2de43363e1cbd7fbc2632d8fce2eeaaaa","title":"Button Message","path":"/cx/4.10/cim-button-message","children":[]},{"id":"ci_f8dbd63b23c0864b3e306962367c30333b567b3b5805e1ff8d2946f36f4352eb","title":"URL Message","path":"/cx/4.10/cim-url-message","children":[]},{"id":"ci_4e1d5c497638006f993b93fda23a15fdf51df1adba384169aea5ce8111d365a0","title":"WrapUp Message","path":"/cx/4.10/wrapup-message","children":[]},{"id":"ci_b9181b06d1e998fc39c56dfca15de53887865fd5b4a218632cf6895b9deb16c3","title":"Delivery Notification Message","path":"/cx/4.10/delivery-notification-message","children":[]},{"id":"ci_a920b520ccc2b7675cdec6751e6df4688c7bd88cd644fbbc4025b9ea8b646c3e","title":"Notification Message","path":"/cx/4.10/notification-message","children":[]},{"id":"ci_f301a57c1b00d33228cde53041df3252611807756049e55666e469a8d37bf521","title":"Deleted Notification","path":"/cx/4.10/deleted-notification","children":[]},{"id":"ci_a82387e437f85f879ed762a5967a4f0ff08c82c861f46ea2ea353831cbb57587","title":"Whisper Message","path":"/cx/4.10/whisper-message","children":[]},{"id":"ci_87c21cd87428a4d1457f19bd7baa2dd97259fe4ec425d54fddaa15fd66335bb4","title":"Action Message","path":"/cx/4.10/action-message","children":[]},{"id":"ci_9fa9e4d6a94ad90f7c1bdd7a4a302d4d186b5028e99954a7a1aea270d14abdbf","title":"Carousel Message","path":"/cx/4.10/carousel-message","children":[]},{"id":"ci_7a16ce02d0ef8d03edea2b69e60557b5fff29804775b10f7417444a807dd23c7","title":"Custom Message","path":"/cx/4.10/custom-message","children":[]},{"id":"ci_7b83df501a4199ed84878688c293c1761fca23da8998264be77e065de67a26c0","title":"Receipt Message","path":"/cx/4.10/receipt-message","children":[]},{"id":"ci_f2203b88322028a6140b71da83fbf31470ea37509f57ae791c2b6276240ad07c","title":"Template Message","path":"/cx/4.10/template-message","children":[]},{"id":"ci_8c83b1806b4ff5ba942eda7d73a39bbeaab683e4f3baa6f4a9b4807848f9fa00","title":"Email Message","path":"/cx/4.10/email-message","children":[]},{"id":"ci_c4b9746393cba2a4725ae8cc03aef4471b27ee2e4be2d93cc63661f1489c7e4e","title":"Voice Message","path":"/cx/4.10/voice-message","children":[]}]},{"id":"ci_d24764143262819904b38ed41f1f85dffb64f08085e180dd019f44fdd772d932","title":"Message Header","path":"/cx/4.10/message-header","children":[{"id":"ci_30ee278ed7fe063fdfa5768783fe11a94095e93b61b38f5599135ae6b4ba4c14","title":"Intent","path":"/cx/4.10/intent","children":[]}]}]},{"id":"ci_17a716cf01c5e68629a78b258760f4b67cec7260dcaac5d027b5c6d0a228c452","title":"Forms Developer Guide","path":"/cx/4.10/forms-developer-guide","children":[{"id":"ci_6675da303b53da75af8c2b4daefa2a0edd09c5850e213af2c52c4b07671ed3bc","title":"Form APIs","path":"/cx/4.10/form-apis","children":[{"id":"ci_8f9a9f831fee6bb54566997513c67a27c9c93a860a0dcdea6b370c2fb75695b1","title":"Get Form Validations","path":"/cx/4.10/get-form-validations","children":[]},{"id":"ci_acc96c57efa55d2b5b03a5aa4bc49761a9b1b259ee7f8747eec519b48badcb43","title":"Update Form","path":"/cx/4.10/update-form","children":[]},{"id":"ci_93f11b5445b434c12a3211cc86035a420151a247849d91d784a278bfec8f26e3","title":"Get Form","path":"/cx/4.10/get-form","children":[]},{"id":"ci_2351035b6dd52c517fdd546624cee90db2075254187609bff12842a9655d02f7","title":"Delete Form","path":"/cx/4.10/delete-form","children":[]},{"id":"ci_f072f255fbdda07e1a10bd402dd9c5c7c34e66f46586fe9a110d215f81ce7839","title":"Create Form","path":"/cx/4.10/create-form","children":[]}]}]},{"id":"ci_d12faee58be4b4bb5555355e9f04f942cd5f46480462cfedb29310c469ae308c","title":"Agent Desk Developer Guide","path":"/cx/4.10/agent-desk-developer-guide","children":[{"id":"ci_3603517456d80e941fdc9f2a5ba77a4886c28c2d9b0d5d8f7ca3c128d158db1e","title":"Socket Events","path":"/cx/4.10/socket-events","children":[{"id":"ci_76999c737412628f4e88b4c8dfcd5b54a18372bae49efd400171a0a2162fb93e","title":"onChannelTypes","path":"/cx/4.10/onchanneltypes","children":[]},{"id":"ci_2b9ed8ca5991ba68a3ddc37d4efa2dd2810260c08e21746053042c5165dbd5a0","title":"topicSubscription","path":"/cx/4.10/topicsubscription","children":[]},{"id":"ci_0db506e6d0cdb9ec4df7401837b0cbc33f8c4dc4084f90a623c1debe655a360e","title":"agentPresence_","path":"/cx/4.10/agentpresence-_","children":[]},{"id":"ci_5320a26ac6ac393c27d7d9e44ce3a5de8c42b62fabca20b2d91f9b982a71877e","title":"socketSessionRemoved","path":"/cx/4.10/socketsessionremoved","children":[]},{"id":"ci_6025d847b3e324f50385fe7af59211ece8b7392bc000f8ef04d0974e9f99f51b","title":"revokeTask","path":"/cx/4.10/revoketask","children":[]},{"id":"ci_d0da0676fa54cdc4a3987db385153d8a8f8336942863ae42e865a12c9ef9856c","title":"topicUnsubscription","path":"/cx/4.10/topicunsubscription","children":[]},{"id":"ci_e7cec1147a2d99632e33cf98cb1a98333a0af9b792b2651275ab715a50cb8109","title":"onPullModeSubscribedListRequest","path":"/cx/4.10/onpullmodesubscribedlistrequest","children":[]},{"id":"ci_d06b1a93713435563f26e55e94ac20fc5556fb72e72b307bfd8c54697ca46cf7","title":"topicUnsubscription_","path":"/cx/4.10/topicunsubscription_","children":[]},{"id":"ci_3672ac859c0c0c6176d7a0938b5099b42f199d25c32cd8a86a75be922d120c07","title":"onCimEvent","path":"/cx/4.10/oncimevent","children":[]},{"id":"ci_940b9a0c0bdee7da8c906c6648b5b7e5e9fa1151f1ad0d74707213dd0eed749a","title":"deletePullModeRequest","path":"/cx/4.10/deletepullmoderequest","children":[]},{"id":"ci_6330a8dec076849844839c8ce4f6bc937984f6151aab5f713d87e0c1210ca425","title":"publishCimEvent","path":"/cx/4.10/publishcimevent","children":[]},{"id":"ci_15b2e6d55edd78bd3243ebe0fbc33609ff6a4eb07d31758455f29d8dae154c90","title":"taskRequest","path":"/cx/4.10/taskrequest","children":[]},{"id":"ci_f96f93db2dba726abc4da906ddf2c0bb44820ce4bee6029a605f066af81ea471","title":"JoinAsSilentMonitor","path":"/cx/4.10/joinassilentmonitor","children":[]},{"id":"ci_8aa78666675a3f4ddee8d8bcf47241a5a0243b7c439d13050bab10a151b9d834","title":"unsubscribePullModeList","path":"/cx/4.10/unsubscribepullmodelist","children":[]},{"id":"ci_838f1e4957aa4c770f4c859a06cf8ccc28de79e2742519e751f6bb10722db68e","title":"removePullModeSubscribedListRequests","path":"/cx/4.10/removepullmodesubscribedlistrequests","children":[]},{"id":"ci_a81d8cfd02fa8157aa0f1ff7638e209848832468c7dc7bee0855fb78163994b0","title":"changeAgentState","path":"/cx/4.10/changeagentstate","children":[]},{"id":"ci_9be2d8c38f771b9faaa9073da312aff66cb0649d89000c2fb117b216f41b378c","title":"directConferenceRequest","path":"/cx/4.10/directconferencerequest","children":[]},{"id":"ci_8c6a8b34ec2485af95a2a4353a619b6b2003c1702476754fa7de07469e559bf5","title":"subscribePullModeList","path":"/cx/4.10/subscribepullmodelist","children":[]},{"id":"ci_f3a46c5f355e4c0388e472663d02fe10b1c0332d2e124590bd99285707ca3164","title":"addPullModeSubscribedListRequests","path":"/cx/4.10/addpullmodesubscribedlistrequests","children":[]},{"id":"ci_0d54c276345ba604bf3b08b910c3e90b22b5fb427112957caf3311f28fa0c290","title":"directTransferRequest","path":"/cx/4.10/directtransferrequest","children":[]},{"id":"ci_1ae569cbd5e40c2a68843f4f6a7f1ea80edf4091ef24b7cd40fe9cf750209a5c","title":"joinPullModeRequest","path":"/cx/4.10/joinpullmoderequest","children":[]},{"id":"ci_2cefcd7cc435585b39f4a86c90aef71690cd62accb78d88ff9a9afb01d9ce95e","title":"onTopicData","path":"/cx/4.10/ontopicdata","children":[]},{"id":"ci_5cac8720ac82f66d7517f297a9c1e70f9730f7e70f513cebfe785b594092b644","title":"topicClosed","path":"/cx/4.10/topicclosed","children":[]},{"id":"ci_787f14894bdba03acd98a00530f119c5b392a697ff6fbb233113ab96e21a1d23","title":"connect_error","path":"/cx/4.10/connect_error","children":[]},{"id":"ci_965c1864d10b8e963bb87468a49a8c99210f0db1dd6a4e402961f496f7f55564","title":"errors","path":"/cx/4.10/errors","children":[]},{"id":"ci_5dc2316fb7066c64a95db594ec50b771058e303a9b5f0aab6053d9f689c625f2","title":"onPullModeSubscribedList","path":"/cx/4.10/onpullmodesubscribedlist","children":[]},{"id":"ci_8ec0e3721cb31d653ed4a491ad937aa4275dac6f428e233405103fd344874b5b","title":"pullModeSubscribedListRequests","path":"/cx/4.10/pullmodesubscribedlistrequests","children":[]},{"id":"ci_5f4002e18c144cb0fbf6b77b881d2d937b34dbac065d4e3ffd600d364c90b5e8","title":"JoinAsBargin","path":"/cx/4.10/joinasbargin-vcx-4-3","children":[]},{"id":"ci_cc7b57706d132313b4216849207357235f5b1bf59aeba298d3f7319dd59e85f3","title":"consultRequest","path":"/cx/4.10/consultrequest","children":[]},{"id":"ci_6050c2502a8efc778bc5f20a053c921a44291306b3f2ac59759876f07e8ece09","title":"closeWrapup","path":"/cx/4.10/closewrapup","children":[]},{"id":"ci_5b1440fcee20ebc96c2953d370836fc7e7cff15602d908f4444dce7a0c7b4370","title":"pauseConversation","path":"/cx/4.10/pauseconversation","children":[]},{"id":"ci_c32fad980bfad1c4f07c3fca2e6ba0588838f2a3d427ec0c5be091a566d09d3a","title":"resumeConversation","path":"/cx/4.10/resumeconversation","children":[]},{"id":"ci_12e01f1bf0722874282867b8d006da9efacb1374f5dd919b01be1c557c527741","title":"joinAsWhisper","path":"/cx/4.10/joinaswhisper","children":[]},{"id":"ci_5331df1dffdd80dfd21948858088369bfb5ea730c8684af90f15bd0bcc400728","title":"consultConferenceRequest","path":"/cx/4.10/consultconferencerequest","children":[]},{"id":"ci_8880d939b99f2ea192153b160e509497233897584861b822af477627a717cf46","title":"consultTransferRequest","path":"/cx/4.10/consulttransferrequest","children":[]},{"id":"ci_1273bcfeae7d69598ad5f4f4491dc71e2db7e1847e2fb85d056570a0e9cca20f","title":"agentAssistanceRequestPlaced","path":"/cx/4.10/agentassistancerequestplaced","children":[]},{"id":"ci_c057113e628bab0f5ae68153c62b6a6469baa3cfa6e1a11b48499e756db594c9","title":"agentAssignedForAssistance","path":"/cx/4.10/agentassignedforassistance","children":[]},{"id":"ci_5a2f8ef9de4fe769709c217027c3b13ebbdc2603a92c08c589e4da3c75a58be1","title":"consulTransferRequestSuccess","path":"/cx/4.10/consultransferrequestsuccess","children":[]},{"id":"ci_2cc521ce1a6dadc6c5dcc5650bb30b6b6c6224277505662a32fda59786a27c64","title":"wrapupTimerStarted","path":"/cx/4.10/wrapuptimerstarted","children":[]}]},{"id":"ci_91ea1c074d7a1879caf0d28a74f8cdb4ed1e538234232a6b0f01e5a17888293b","title":"Exchange CIM Message","path":"/cx/4.10/exchange-cim-message","children":[]}]},{"id":"ci_236c17b3a9d8b063e1d7535205d73cb374a387abd5e2c1b7f13a26b208a67b9a","title":"Third Party Activies API","path":"/cx/4.10/third-party-api-guide","children":[]}]},{"id":"ci_09efd3bd0c891fa8e94f78c6e2cbfe9a180436d22bcf6f0750faf3afc7fecbe6","title":"Unified Admin Guide","path":"/cx/4.10/unified-admin-guide","children":[{"id":"ci_1d0cb5447e455e5bd2eaa207399caf3de12c3666aaac78bdc6264a92e44808c1","title":"Getting the Offline License Encrypted file","path":"/cx/4.10/getting-the-offline-license-encrypted-file","children":[]},{"id":"ci_c1f4556ca11da0c96c2afdba9c104e0733ce2e4ce31b9aca12ce2cbdbe87b3af","title":"License Consumption Status","path":"/cx/4.10/license-consumption-status","children":[]},{"id":"ci_6a463335cfcf2aec507f6ea59d3f197c34a1f69153d73db3e264a95a49e62360","title":"Supervisor Access to Unified Admin","path":"/cx/4.10/supervisor-access-to-unified-admin","children":[]}]},{"id":"ci_43044ddeef5c5c65ae08dad91079ead01b7b2a56c12fda3f175e445018de600b","title":"Voice Recording Solution","path":"/cx/4.10/voice-recording-solution","children":[{"id":"ci_8ced1fabca927780ea0748f06d035af655dc036da33279bc85dc656196805c7b","title":"SIPrec-based recording using a  CX SIP APP server, and EFSWITCH as the media server","path":"/cx/4.10/siprec-based-recording-using-a-cx-sip-app-server-a","children":[]},{"id":"ci_95d85b8bf26eccf85811d622d8de119ee9d24f0b04cc31b91a9acf3804bf588c","title":"Recording Links In EF CX","path":"/cx/4.10/recording-links-in-ef-cx","children":[]},{"id":"ci_d831efc2a71062810210d056aca860f651a857fe380dbbd3a2da460836bae6c2","title":"Recording Calls in CX Voice","path":"/cx/4.10/recording-calls-in-cx-voice","children":[]}]},{"id":"ci_52ed1e2bb64b55afd679dcd2a19f2a26ea04cd38d847d2fad63b09386ec758fe","title":"Business Calendars","path":"/cx/4.10/business-calendars","children":[{"id":"ci_06db1573518420a515f7f5a1ca4ded45fe98bdfbf33f8a8a8e534895d0bd68a4","title":"Business Calendars Limitations","path":"/cx/4.10/business-calendars-limitations","children":[]},{"id":"ci_c57888e325992f7bb2ffacebe85ee10b03c5865f9704b06e585c66ca47d3f3ff","title":"Business Calendar API Configurations","path":"/cx/4.10/business-calendar-api-configurations-deployment","children":[]}]},{"id":"ci_501f9b06906ce4993843fda12be24b4431cfc72529c60940a7fb4e82f4c27055","title":"Outbound Campaigns","path":"/cx/4.10/outbound-campaigns","children":[{"id":"ci_4f6bd46293d568de6a93136c7c215bb1c33ac469fb82665165c9c3ee07ae2e0b","title":"Datasheet - CX Campaigns","path":"/cx/4.10/datasheet-cx-campaigns","children":[]},{"id":"ci_8c2c00fc3c5df904f1f9103cc6b33795e130da095d65c8cbc81c27fc0c0a9545","title":"User Guide - CX Campaigns","path":"/cx/4.10/user-guide-cx-campaigns","children":[{"id":"ci_f76a6793eda18d85a62a1483562892eeb59a000187846ac768027b7eaaea2f0c","title":"Batch Load","path":"/cx/4.10/batch-load","children":[]},{"id":"ci_7e6d13faeda61536cdcc86aedeb5ad1513445a86771b8bcacec126740b064748","title":"CCE Cisco Dialer","path":"/cx/4.10/cce-cisco-dialer","children":[]},{"id":"ci_b2d87fe53b068043b3c7118894767be03e70ca2c902819b15736a2e47c0270bf","title":"CCX Cisco Dialer","path":"/cx/4.10/ccx-cisco-dialer","children":[]},{"id":"ci_9352f14258d28b3b92e5b322574d804a3748a32120ec88f13532b8a2c0a3a373","title":"Plain Message","path":"/cx/4.10/plain-message","children":[]},{"id":"ci_67aceab9a28d303a34e8cc8ce986bd884a8a6ab7f9830b1861318687dc371135","title":"SMS","path":"/cx/4.10/sms","children":[]},{"id":"ci_a9d15a884d736cfb8931d5a225b7573716348096d9e9b0358f2ebce04c1af048","title":"WhatsApp Node","path":"/cx/4.10/whatsapp-node","children":[]},{"id":"ci_bf6482fecb6d9e49f805aa491b302c29ecf4c25aaf401ef3027ff1c6016960f3","title":"Post Attempt Decision","path":"/cx/4.10/post-attempt-decision","children":[]},{"id":"ci_ea13aea632c93dc1b10b8161a129491e68b66d0f98b87c877ebf4a48aa916874","title":"Condition","path":"/cx/4.10/condition","children":[]}]},{"id":"ci_fb6ac8240ff8a04ddcabd89c10d0de1d453e0e15da35d91960a6cf88439a58fc","title":"API Reference - CX Campaigns","path":"/cx/4.10/api-reference-cx-campaigns","children":[]},{"id":"ci_1cc6b3763f33607ac1fd7ac49799431d92d319e16073126cddd4e0fc2e37239d","title":"Solution Architecture - CX Campaigns","path":"/cx/4.10/solution-architecture-cx-campaigns","children":[]},{"id":"ci_12914f9a030ad5b6f407ba5f88ca82cc7aff3a7112832af4e9bfe4dee7aaf893","title":"Outbound Result Notifications","path":"/cx/4.10/outbound-result-notifications","children":[{"id":"ci_841b7146dc5d33eca397be5240cf123d4a2fcbeb9719fa00b08eea0863135571","title":"Miscellaneous Dialer Call Results","path":"/cx/4.10/miscellaneous-dialer-call-results","children":[]}]},{"id":"ci_6614fc25662074777176e5b5a6c362c532d615175f9002d6ded1deeae69e3b01","title":"Deployment Guide - CX Campaigns","path":"/cx/4.10/deployment-guide-cx-campaigns","children":[{"id":"ci_eac10dcaafbf63d0aa6910369ef30c88710d0cdbc7835d19d6de6c5c17e33b3e","title":"Campaign Channel Configurations","path":"/cx/4.10/campaign-channel-configurations","children":[]}]},{"id":"ci_a32beb45dc99ca8d64af93a4ef4734143c3be61162ef985d22f462ab33247de1","title":"Reports - CX Campaigns","path":"/cx/4.10/reports-cx-campaigns","children":[]},{"id":"ci_ec780248676c69b0868b1c59b75648647d3c1e36169729e4d3bed2e6bc73901d","title":"DNC Lists","path":"/cx/4.10/dnc-lists","children":[]},{"id":"ci_55b94fc27a18f42ede5e22890fc3adda22572e537e0b9e85f844081f1e81074f","title":"Conversation Flow for Outbound Dialing Modes","path":"/cx/4.10/conversation-flow-for-outbound-dialing-modes","children":[]},{"id":"ci_96e1d09864376b82db1546290e2175be50c931bd17681e228d495ee08a88ba4e","title":"IVR Campaigns with CX","path":"/cx/4.10/ivr-campaigns-with-cx","children":[]},{"id":"ci_67aad3f97be59e936d158576028de84eb939fdc9e1f2feb7461991abafa52753","title":"Outbound Flows Limitations","path":"/cx/4.10/outbound-flows-limitations","children":[]}]},{"id":"ci_9511323701371f9c5672ce143917c41f1f4efa172079f69b848dfc8207ebbfcc","title":"CX Surveys","path":"/cx/4.10/cx-surveys","children":[{"id":"ci_b62449a05d8d125426ecd7e402bfa44cb44fc888c1406de209686e15365a31e6","title":"CX Surveys Datasheet","path":"/cx/4.10/cx-surveys-datasheet","children":[]},{"id":"ci_11a5a2180d50a713022f282f3e3437b7044c4fa24cf611d4bab8a16c1244bfc0","title":"CX Surveys Deployment Guide","path":"/cx/4.10/cx-surveys-deployment-guide","children":[]},{"id":"ci_cde7840f3960a2a8ea80e3860360b19d4cae2eba1af8e65e250a5f2890d58d68","title":"CX Surveys User Guide","path":"/cx/4.10/cx-surveys-user-guide","children":[]},{"id":"ci_e7fff1fdd51ad26cef706b8c697a428e132f2d4057620698d85b1e817fc88930","title":"CX Surveys Reports","path":"/cx/4.10/cx-surveys-reports","children":[{"id":"ci_82c295fccc6a609628e5b6948be2b6d706fb4cd6baf5243e28f225043fe01c1f","title":"Questions' Summary Report","path":"/cx/4.10/questions-summary-report","children":[]},{"id":"ci_13c763c8ff35ef204f3ef253abd0036c0c86b25b0a394b4c8f65fb6a16b484cc","title":"Agents' Summary Report","path":"/cx/4.10/agents-summary-report","children":[]}]}]},{"id":"ci_488084bdb6f222229fb7605fd5ee70272e25c4432bd1a947a8f20378d09fcbe3","title":"Right to left (RTL) support on Agent Desk","path":"/cx/4.10/right-to-left-rtl-support-on-agent-desk","children":[]},{"id":"ci_c76128ab948c016ddd4d54adce53dcbad179eea5f79953ff3967a8cc42a1e9b5","title":"Configurable Log Masking","path":"/cx/4.10/configurable-log-masking","children":[]},{"id":"ci_2b76b85ebbf32c8b577c7c1ed4f8a92c3c5cc5697c1762addefadc52e0e0db37","title":"CX Solution Deployment using IAC","path":"/cx/4.10/cx-solution-deployment-using-iac","children":[]},{"id":"ci_46ed9df48a806e238966420dea5496bfc37398743ae7315cb4c3b5c592dc3d61","title":"Translation support at customer widget","path":"/cx/4.10/translation-support-at-customer-widget","children":[]}]