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Report Summary |
Displays the details of all the reasons why the agents are not ready. |
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Report Columns
Following are the report columns
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Fields |
Description |
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Agent Name |
The name of the agent. |
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Agent ID |
The ID of the agent. |
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Login Time |
Show the time when the agent login. Format year-month-day hours:minutes:seconds (2024-01-01 00:00:00) |
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Not Ready Reason |
Show the reason why the agent goes in not-ready state. |
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State Change Time |
Show the time when an agent goes in a not-ready state. Format year-month-day hours:minutes:seconds (2024-01-01 00:00:00) |
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Duration |
Shows the duration for which the agent remains in a NOT_READY state. Format hours:minutes:seconds (00:00:00) |
Report Filters
The following report filters are available
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Date/Time - Choose the date to filter out the data. You may also select the date ranges to see the data falling under the said period
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Agent - Select the agent/agents by name whose performance you want to analyze.