Cisco Outbound Connector Kubernetes Deployment Guide

The purpose of this document is to provide deployment steps for Cisco Outbound connector of Expertflow CX solution. 

Run All Commands in cim-solution/kubernetes Directory

Before you begin, verify

• CX deployment on Kubernetes, see https://expertflow-docs.atlassian.net/l/cp/6ufqN94G
• Redis is installed, see https://redis.io/docs/install/install-redis/
• Cisco UCCE or UCCX is set up with API-created campaigns

Redis Setup

• After installing Redis, enable and start it:

  CODE

  systemctl enable redis
  systemctl enable redis-server
  systemctl start redis
  systemctl start redis-server

• Run the following command, but replace PASSWORD with your desired Redis password:

  CODE

  sed -i '/# requirepass/c\requirepass PASSWORD' /etc/redis/redis.conf

• Run the following commands:

  CODE

  sed -i '/protected-mode/c\protected-mode no' /etc/redis/redis.conf
  sed -i '/bind 127.0.0.1 -::1/c\# bind 127.0.0.1 -::1' /etc/redis/redis.conf
  sed -i '/bind 127.0.0.1 ::1/c\# bind 127.0.0.1 ::1' /etc/redis/redis.conf

• Restart Redis:

  CODE

  systemctl restart redis
  systemctl restart redis-server

Create Namespace

Create the namespace using the command.

kubectl create namespace cisco-voice

Image Pull secret

1. For cisco-voice namespace, use the following command:

kubectl apply -f pre-deployment/registryCredits/ef-imagePullSecret-cisco-voice.yaml

Update the FQDN

Decide the FQDN to be used in your solution and change the <FQDN> in the below-given command to your actual FQDN

sed -i 's/devops[0-9]*.ef.com/<FQDN>/g' cisco-voice/Ingresses/nginx/* cisco-voice/ConfigMaps/*

Set ConfigMap fields

1. Open the Cisco Outbound Connector ConfigMap with

   CODE

   vi cisco-voice/ConfigMaps/ef-cisco-outbound-connector-cm.yml

   

2. Change the values as follows:

   1. CISCO_FQDN: The address of the Cisco deployment.

   2. CISCO_USERNAME: The admin username of the Cisco deployment.

   3. CISCO_PASS: The admin password of the Cisco deployment.

   4. CISCO_TYPE: CCX or CCE, depending on the Cisco deployment.

   5. CX_FQDN: The address of EF CX. https://FQDN

   6. DB_IP: The server IP address of the Cisco database.

   7. DB_NAME: The name of the Cisco database where the dialinglist(CCX) or Dialer_Detail(CCE) tables are located.

   8. DB_PASS: The password of the Cisco database.

   9. DB_PORT: The port of the Cisco database. For CCX the default is 1504. For CCE the default is 1433.

   10. DB_USERNAME: The username of the Cisco database.

   11. LOG_LEVEL: The amount of detail in the logs. Default is INFO, and for more detailed logs the value should be DEBUG.

   12. REDIS_DB: The index of the Redis cache where call IDs will be stored. Can be a number from 0 through 16.

   13. REDIS_HOST: The server IP address of the Redis cache.

   14. REDIS_PASS: The password of the Redis cache.

   15. REDIS_PORT: The port of the Redis cache. The default is 6379.

   16. REDIS_DELAY: The time in minutes the connector will wait between checking call results for the call IDs stored in the Redis cache.

   17. SERVICE_ID: Service Identifier for the connector set in the EF CX channel settings.

3. Apply the configurations using

   CODE

   kubectl apply -f cisco-voice/ConfigMaps/ef-cisco-outbound-connector-cm.yml

Start the Cisco Outbound Connector service

Create a service for the Cisco Outbound Connector:

kubectl apply -f cisco-voice/Services/ef-cisco-outbound-connector-service.yml

Services must be created before Deployments

Create the Cisco Outbound Connector Deployment

Apply the Deployment manifest for the Cisco Outbound Connector:

kubectl apply -f cisco-voice/Deployments/ef-cisco-outbound-connector-deployment.yaml

Set the Cisco Outbound Connector Ingress

You need to apply the Ingress route for the Cisco Outbound Connector:

kubectl apply -f cisco-voice/Ingresses/nginx/ef-cisco-outbound-connector-ingress.yml