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onPullModeSubscribedListRequest

Event NameonPullModeSubscribedListRequest
Event DescriptionEvent is triggered when a new chat is initiated by the customer in one of the subscribed lists. It is also triggered when an agent leaves a chat
EmitterAgent Manager
Action

Possible values are:

  • PULL_MODE_LIST_REQUEST_RECEIVED
  • PULL_MODE_LIST_REQUEST_STATE_CHANGED
NameDescriptionPayload Properties

pullModeEvent

type: Object

describes the properties of the chat session


  1. id - String - system generated channel session ID
  2. Channel Session - Channel Object - Conversation session details
  3. Service Identifier -
type

type: Object

action of the event

-
topicId

type: String

ID of the conversation

-
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