Agent Desk App

CX’s Agent Desk is a browser-based application that serves as an agent’s workspace for handling customer queries across all contact center touchpoints (voice, chat, video). This gives agents the power to stick to one single interface for handling multiple different nature of customer requests while viewing the combined interaction history across channels, of the incoming customer.

The Agent Desk can also be embedded within Cisco Finesse Desktop as a Finesse gadget or, in a 3rd-party CRM solution.