Skip to main content
Skip table of contents

Exchange CIM Message

There are several types of messages exchanged to and from Agent Desk. These messages are sent once a Socket event, onCIMA message consists of the three parts: unique identifier of the message (ID), header and body. 

1

Header and Body

The generic structure of header and body of the message is described here in CIM Messages.

2

Message Types

The body of the message changes depending upon the type of message being exchanged. The types of messages are also described here in CIM Messages

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.