IVR Campaign
CX Campaigns can trigger a custom IVR application designed in either CISCO CVP or EFCC.
Pre-requisites
IVR dialer in EFCC
To configure a campaign as an Outbound IVR campaign there must be an Outbound IVR license and the existing EFCX license.
A custom IVR script/application will need to completed (could already be possible with forms).
IVR Dialer in Cisco
A custom IVR script/application will need to completed (could already be possible with forms).
Workflow
Configuration
Configuration in Cisco @a user /