Security Features

1. Data Encryption

Encryption at rest

CX Cloud

On our cloud deployment, we are using Azure Cosmos DB for hosting MongoDB database instances, the data hosted on Azure Cosmos DB is encrypted, for further details please visit Encryption at rest in Azure Cosmos DB

CX on-prem

Encryption of data at rest (on the database and storage level) would be the customer's responsibility for on-perm deployment. Customers can choose Percona or Mongo Enterprise from Atlas or any other provider.

Encryption in-transit

An SSL certificate implementation can be configured for data encryption in transit, and HTTPS URL force redirection can be enforced in CX user apps. Also, all the internal database connections are enforced with TLS (Transport Layer Security) connection.

2. Database Authentication

Every CX internal component’s MongoDB database connection is secured with password-based authentication.

3. Sensitive Data Masking

Secure Logging

At any log level, sensitive data such as customer or agent chat message body and customer PII such as customer’s first name, last name, username, phone number, and channel data are masked.