Task
TASK State
State | Reason Code |
|---|---|
ACTIVE | Null |
WRAP_UP | Null |
CLOSED |
|
Task Media State
A single task can have multiple medias (Voice, Chat) objects and each will have it’s own state object.
State | Description |
|---|---|
STARTED | When task is created. It’s transitionary State |
QUEUED | When task is in queue |
RESERVED | When task is assigned to agent |
ACTIVE | When agent has accepted the task |
CLOSED | When agent has ended the media |
