Security Features

Encryption in-transit

An SSL certificate implementation can be configured for data encryption in transit, and HTTPS URL force redirection can be enforced in CX user apps. Also, all the internal database connections are enforced with TLS (Transport Layer Security) connection.

2. Database Authentication

Every CX internal component’s MongoDB database connection is secured with password-based authentication.

3. Sensitive Data Masking

PII Data Masking - Logs

To enhance the security CX application we have implemented masking of PII (Personal Identifiable Information) for all application logs. The following data is masked in all application logs.

• CimMessage Body

• Customer

• customerFirstName

• customerLastName

• agentName

• Sender

PII Data Masking - Customer Schema (AgentDesk)

A supervisor can enable PII for any customer schema attribute, so the data held within it would be masked for Personal Identifiable Information (PII) in the Unified Admin interface. All Agents will see data in masked form while using the CX agent interface (i.e. AgentDesk). For more details see PII Data Masking of Customer Attributes in AgentDesk