agentAssignedForAssistance
Event Name | agentAssignedForAssistance |
|---|---|
Event Description | Event is triggered when an agent assigned to the conversation in response of consult transfer or direct transfer |
Emitter | Agent Manager |
Name | Description |
|---|---|
conversationId | type: String Id of the conversation |
task | type: String |
type | type: String |
JSON
{
"conversationId": "67c1cb75956d765cfc275754",
"task": {},
"type": "consult"
}