Connected Calls Detail - IVR Report
Call Outcome Report
This report shows the details of the calls attempted by the dialer and connected to/redirected to an IVR script.
Field Name | Description | Report Filters |
|---|---|---|
Campaign | Name of the campaign | Campaign |
DateTime | Date of the row record | Datetime |
Number Called | The dialed phone number of the customer |
|
Call Duration | Total time duration of the call in seconds |
|
Call Result | Call result of the call as returned by the dialer; i.e. Abandoned, Connected, No Answer, etc. |
|
| *Note: To include only IVR calls in this report it's necessary to have "IVR" key word in the cisco_campaign_name *Multiple rows: each row will represent a single contact |
|
Campaign | DateTime | Number Called | Call Duration | Call Result |
|---|---|---|---|---|
outbound_jan25 | 19-01-2025:12:00 | 0331212332 | 12s | NORMAL_CLEARING |
outbound_jan25 | 19-01-2025:13:00 | 0323121232 | 2s | NO_USER_RESPONSE |
outbound_febn25 | 19-02-2025:12:00 | 0300121232 | 120s | NORMAL_CLEARING |
Filters & Layout
Multiple rows: each row will represent a single contact.
Campaign Name
Datetime (range)