Dialing & Success Rate Summary - Campaign Wise
This report shows the dial or success rate of an campaign.
Total Dial Attempts
Successful Attempts (Customer Connected)
Unsuccessful Attempts - Attempts that were not connected with the customer
Total {failure-reason} Attempts - where failure-reason is any of the failure call result.
Field Name | Description | Report Filters | Comments |
|---|---|---|---|
Campaign Name | Name of the campaign | Campaign Name | |
Total uploaded contacts | The total number of customer contacts that were uploaded successfully | Date | |
Total dialed contacts | Total number of unique customer contacts that are dialed (regardless of the result) |
| |
Total connected - IVR | Total number of customer contacts that were connected successfully EFCC: NORMAL_CLEARING |
| |
Total connected - Agent | Total number of customer contacts that were connected successfully EFCC: NORMAL_CLEARING |
| |
Total dialed attempts | Total number of dialed attempts on all customer contacts (could be multiple for each) |
| |
Dial Rate | Total Dialed (unique contacts)/ Total Uploaded |
| |
Success Rate | Total Connected/ Total Dialed |
| |
Dialing Mode
| Not yet available. Suggestion to add here if/when available. |
| Separate report for preview. |
Filters
Campaign Name
Datetime (range)