onTopicData
Event Name | onTopicData |
|---|---|
Event Description | Event is triggered when agent subscribes to a topic |
Emitter | Agent Manager |
Name | Description | Payload Properties |
|---|---|---|
conversationId | type: String system generated ID for the conversation | |
correlationId | type: Object | |
roomInfo | type: Object |
|
taskId | type: String | |
topicData | type: Object |
|
JSON
{
"topicData": {
"id": "67c1cb75956d765cfc275754",
"customer": {
"_id": "67c1cb75d66fbd82f98990ad",
"firstName": "test",
"phoneNumber": [],
"isAnonymous": true,
"__v": 0,
"web": [
"0991223"
],
"urlTest2": "https://expertflow-docs.atlassian.net/wiki/spaces/CX/pages/2528142/Agent+Desk+Permissions+-+Resource+Scope+Groups+Mapping"
},
"channelSession": {
"participantType": "ChannelSession",
"id": "67c1cb74d9244213fbf316d5",
"channel": {
"id": "673f128f7f433c0c29f3e997",
"name": "chat-khurram",
"serviceIdentifier": "0900",
"defaultOutbound": false,
"tenant": {
"id": "6790b05cf718dd632e317c9e",
"name": null
},
"channelConfig": {
"id": "6790b05cf718dd632e317c9f",
"channelMode": "HYBRID",
"conversationBot": "",
"responseSla": 0,
"customerActivityTimeout": 600,
"customerSla": {
"totalDuration": null,
"action": null,
"startTime": null
},
"customerIdentificationCriteria": {
"value": null
},
"routingPolicy": {
"agentSelectionPolicy": "LONGEST_AVAILABLE",
"routeToLastAgent": false,
"routingMode": "PUSH",
"routingObjectId": "673f125576e125429ea2f2b7",
"agentRequestTtl": 800
},
"botId": "6712cf4bfb156449bb04ce99"
},
"channelConnector": {
"id": "6712cb370b72db03b37236b9",
"name": "web",
"channelProviderInterface": {
"id": "6712cb300b72db03b37236b7",
"name": "web",
"supportedChannelTypes": [
{
"id": "671270060b72db03b37236ad",
"name": "WEB",
"channelLogo": "_WEB.svg",
"isInteractive": true,
"mediaRoutingDomain": "6305de07166ba1099d11d8e6"
}
],
"providerWebhook": "http://ef-web-channel-manager-svc:7000",
"channelProviderConfigSchema": []
},
"channelProviderConfigs": [],
"tenant": {
"id": "67aa110f0bda607923ca9bfa",
"name": null
}
},
"channelType": {
"id": "671270060b72db03b37236ad",
"name": "WEB",
"channelLogo": "_WEB.svg",
"isInteractive": true,
"mediaRoutingDomain": "6305de07166ba1099d11d8e6"
}
},
"customer": {
"_id": "67c1cb75d66fbd82f98990ad",
"firstName": "test",
"phoneNumber": [],
"isAnonymous": true,
"__v": 0,
"web": [
"0991223"
],
"urlTest2": "https://expertflow-docs.atlassian.net/wiki/spaces/CX/pages/2528142/Agent+Desk+Permissions+-+Resource+Scope+Groups+Mapping"
},
"customerSuggestions": [],
"channelData": {
"channelCustomerIdentifier": "0991223",
"serviceIdentifier": "0900",
"requestPriority": 0,
"customerFirstName": "test",
"customerLastName": null,
"additionalAttributes": [
{
"key": "WebChannelData",
"type": "WebChannelData",
"value": {
"browserDeviceInfo": {
"browserId": null,
"browserIdExpiryTime": null,
"browserName": null,
"deviceType": null
},
"queue": "",
"locale": {
"timezone": null,
"language": null,
"country": null
},
"formData": {
"id": 0.15920776548895632,
"formId": "676abb5d245290002736779a",
"filledBy": "web-widget",
"attributes": [
{
"value": "test",
"key": "first_name",
"type": "string"
},
{
"value": "0991223",
"key": "phone",
"type": "string"
}
],
"createdOn": "2025-02-28T14:43:00.364Z"
}
}
}
]
},
"latestIntent": null,
"customerPresence": {
"value": null
},
"isActive": true,
"conversationId": "67c1cb75956d765cfc275754",
"roomInfo": {
"id": "67c1cb75956d765cfc275753",
"mode": "CONTACT_CENTER"
},
"state": {
"name": "STARTED",
"reasonCode": "CUSTOMER"
},
"channelSessionDirection": "INBOUND",
"active": true
},
"conversationData": {
"first_name": "test",
"phone": "0991223"
},
"state": "CREATED",
"participants": [
{
"type": "BOT",
"role": "PRIMARY",
"participant": {
"participantType": "Bot",
"id": "6712cf4bfb156449bb04ce99",
"type": "RASA",
"name": "Rasa",
"uri": "http://192.168.1.184:30800"
},
"id": "67c1cb75956d765cfc27576a",
"joiningTime": "2025-02-28T14:43:01.614+00:00",
"token": null,
"conversationId": null,
"isActive": true,
"userCredentials": {},
"state": null,
"stateChangedOn": null
},
{
"type": "CUSTOMER",
"role": "CUSTOMER",
"participant": {
"participantType": "ChannelSession",
"id": "67c1cb74d9244213fbf316d5",
"channel": {
"id": "673f128f7f433c0c29f3e997",
"name": "chat-khurram",
"serviceIdentifier": "0900",
"defaultOutbound": false,
"tenant": {
"id": "6790b05cf718dd632e317c9e",
"name": null
},
"channelConfig": {
"id": "6790b05cf718dd632e317c9f",
"channelMode": "HYBRID",
"conversationBot": "",
"responseSla": 0,
"customerActivityTimeout": 600,
"customerSla": {
"totalDuration": null,
"action": null,
"startTime": null
},
"customerIdentificationCriteria": {
"value": null
},
"routingPolicy": {
"agentSelectionPolicy": "LONGEST_AVAILABLE",
"routeToLastAgent": false,
"routingMode": "PUSH",
"routingObjectId": "673f125576e125429ea2f2b7",
"agentRequestTtl": 800
},
"botId": "6712cf4bfb156449bb04ce99"
},
"channelConnector": {
"id": "6712cb370b72db03b37236b9",
"name": "web",
"channelProviderInterface": {
"id": "6712cb300b72db03b37236b7",
"name": "web",
"supportedChannelTypes": [
{
"id": "671270060b72db03b37236ad",
"name": "WEB",
"channelLogo": "_WEB.svg",
"isInteractive": true,
"mediaRoutingDomain": "6305de07166ba1099d11d8e6"
}
],
"providerWebhook": "http://ef-web-channel-manager-svc:7000",
"channelProviderConfigSchema": []
},
"channelProviderConfigs": [],
"tenant": {
"id": "67aa110f0bda607923ca9bfa",
"name": null
}
},
"channelType": {
"id": "671270060b72db03b37236ad",
"name": "WEB",
"channelLogo": "_WEB.svg",
"isInteractive": true,
"mediaRoutingDomain": "6305de07166ba1099d11d8e6"
}
},
"customer": {
"_id": "67c1cb75d66fbd82f98990ad",
"firstName": "test",
"phoneNumber": [],
"isAnonymous": true,
"__v": 0,
"web": [
"0991223"
],
"urlTest2": "https://expertflow-docs.atlassian.net/wiki/spaces/CX/pages/2528142/Agent+Desk+Permissions+-+Resource+Scope+Groups+Mapping"
},
"customerSuggestions": [],
"channelData": {
"channelCustomerIdentifier": "0991223",
"serviceIdentifier": "0900",
"requestPriority": 0,
"customerFirstName": "test",
"customerLastName": null,
"additionalAttributes": [
{
"key": "WebChannelData",
"type": "WebChannelData",
"value": {
"browserDeviceInfo": {
"browserId": null,
"browserIdExpiryTime": null,
"browserName": null,
"deviceType": null
},
"queue": "",
"locale": {
"timezone": null,
"language": null,
"country": null
},
"formData": {
"id": 0.15920776548895632,
"formId": "676abb5d245290002736779a",
"filledBy": "web-widget",
"attributes": [
{
"value": "test",
"key": "first_name",
"type": "string"
},
{
"value": "0991223",
"key": "phone",
"type": "string"
}
],
"createdOn": "2025-02-28T14:43:00.364Z"
}
}
}
]
},
"latestIntent": null,
"customerPresence": {
"value": null
},
"isActive": true,
"conversationId": "67c1cb75956d765cfc275754",
"roomInfo": {
"id": "67c1cb75956d765cfc275753",
"mode": "CONTACT_CENTER"
},
"state": {
"name": "STARTED",
"reasonCode": "CUSTOMER"
},
"channelSessionDirection": "INBOUND",
"active": true
},
"id": "67c1cb78956d765cfc275b3d",
"joiningTime": "2025-02-28T14:43:04.466+00:00",
"token": null,
"conversationId": "67c1cb75956d765cfc275754",
"isActive": true,
"userCredentials": {},
"state": "SUBSCRIBED",
"stateChangedOn": null
}
],
"agentParticipants": [],
"agentSla": {
"totalDuration": null,
"action": null,
"startTime": null
},
"durationInSeconds": null,
"customerSuggestions": [],
"topicEvents": [
{
"id": "67c1cb75956d765cfc27576b",
"name": "BOT_SUBSCRIBED",
"type": "NOTIFICATION",
"timestamp": "2025-02-28T14:43:01.619+00:00",
"conversationId": "67c1cb75956d765cfc275754",
"eventEmitter": {
"id": "38327e73-4a21-4ad4-a958-a6385c8636aa",
"type": "BOT",
"senderName": "CONVERSATION_MONITOR",
"additionalDetail": null
},
"channelSession": {
"participantType": "ChannelSession",
"id": "67c1cb74d9244213fbf316d5",
"channel": {
"id": "673f128f7f433c0c29f3e997",
"name": "chat-khurram",
"serviceIdentifier": "0900",
"defaultOutbound": false,
"tenant": {
"id": "6790b05cf718dd632e317c9e",
"name": null
},
"channelConfig": {
"id": "6790b05cf718dd632e317c9f",
"channelMode": "HYBRID",
"conversationBot": "",
"responseSla": 0,
"customerActivityTimeout": 600,
"customerSla": {
"totalDuration": null,
"action": null,
"startTime": null
},
"customerIdentificationCriteria": {
"value": null
},
"routingPolicy": {
"agentSelectionPolicy": "LONGEST_AVAILABLE",
"routeToLastAgent": false,
"routingMode": "PUSH",
"routingObjectId": "673f125576e125429ea2f2b7",
"agentRequestTtl": 800
},
"botId": "6712cf4bfb156449bb04ce99"
},
"channelConnector": {
"id": "6712cb370b72db03b37236b9",
"name": "web",
"channelProviderInterface": {
"id": "6712cb300b72db03b37236b7",
"name": "web",
"supportedChannelTypes": [
{
"id": "671270060b72db03b37236ad",
"name": "WEB",
"channelLogo": "_WEB.svg",
"isInteractive": true,
"mediaRoutingDomain": "6305de07166ba1099d11d8e6"
}
],
"providerWebhook": "http://ef-web-channel-manager-svc:7000",
"channelProviderConfigSchema": []
},
"channelProviderConfigs": [],
"tenant": {
"id": "67aa110f0bda607923ca9bfa",
"name": null
}
},
"channelType": {
"id": "671270060b72db03b37236ad",
"name": "WEB",
"channelLogo": "_WEB.svg",
"isInteractive": true,
"mediaRoutingDomain": "6305de07166ba1099d11d8e6"
}
},
"customer": {
"_id": "67c1cb75d66fbd82f98990ad",
"firstName": "test",
"phoneNumber": [],
"isAnonymous": true,
"__v": 0,
"web": [
"0991223"
],
"urlTest2": "https://expertflow-docs.atlassian.net/wiki/spaces/CX/pages/2528142/Agent+Desk+Permissions+-+Resource+Scope+Groups+Mapping"
},
"customerSuggestions": [],
"channelData": {
"channelCustomerIdentifier": "0991223",
"serviceIdentifier": "0900",
"requestPriority": 0,
"customerFirstName": "test",
"customerLastName": null,
"additionalAttributes": [
{
"key": "WebChannelData",
"type": "WebChannelData",
"value": {
"browserDeviceInfo": {
"browserId": null,
"browserIdExpiryTime": null,
"browserName": null,
"deviceType": null
},
"queue": "",
"locale": {
"timezone": null,
"language": null,
"country": null
},
"formData": {
"id": 0.15920776548895632,
"formId": "676abb5d245290002736779a",
"filledBy": "web-widget",
"attributes": [
{
"value": "test",
"key": "first_name",
"type": "string"
},
{
"value": "0991223",
"key": "phone",
"type": "string"
}
],
"createdOn": "2025-02-28T14:43:00.364Z"
}
}
}
]
},
"latestIntent": null,
"customerPresence": {
"value": null
},
"isActive": true,
"conversationId": "67c1cb75956d765cfc275754",
"roomInfo": {
"id": "67c1cb75956d765cfc275753",
"mode": "CONTACT_CENTER"
},
"state": {
"name": "STARTED",
"reasonCode": "CUSTOMER"
},
"channelSessionDirection": "INBOUND",
"active": true
},
"data": {
"id": "6712cf4bfb156449bb04ce99",
"type": "RASA",
"name": "Rasa",
"uri": "http://192.168.1.184:30800",
"participantType": "Bot"
},
"roomInfo": {
"id": "67c1cb75956d765cfc275753",
"mode": "CONTACT_CENTER"
}
}
],
"holdTimerDetails": {
"totalDuration": null,
"startTime": null
},
"agentHandRaise": {
"handRaised": false,
"agentNames": []
},
"externalGadgets": [],
"wrapUps": [],
"topicParticipant": {
"id": "02366928-e194-4801-b5e8-432a4a087ebd",
"type": "AGENT",
"participant": {
"id": "7dcdf513-da75-4667-968b-94b8098bc689",
"participantType": "CCUser",
"keycloakUser": {
"id": "7dcdf513-da75-4667-968b-94b8098bc689",
"firstName": "",
"lastName": "",
"username": "sabahat-agent1",
"roles": [
"default-roles-expertflow",
"agent",
"offline_access",
"uma_authorization"
],
"realm": "expertflow",
"attributes": {
"twoFAChannel": [
"app"
],
"is2FARegistered": [
"true"
],
"otpSecret": [
"OFSVGMLZMVCTC2KRM5FWGS2GKQ4TQS3XKRJE64LLOJTUCTS2IZGA"
]
},
"userTeam": {
"teamId": "6b0a36b7-0dcd-4a51-b301-a3d5cf94292c",
"teamName": "sabahat team"
},
"supervisedTeams": [],
"permittedResources": {
"Resources": [
{
"scopes": [
"assign_label"
],
"rsid": "0697f9c1-e15f-436b-9dd4-de11f80887d1",
"rsname": "customer-labels"
},
{
"scopes": [
"view"
],
"rsid": "1f4de32d-7beb-4d4b-9b1d-a486e97d0a0f",
"rsname": "agent-dashboard"
},
{
"scopes": [
"view_history",
"view_leave_chat",
"view_history_active_customer ",
"view_direct_transfer",
"view_initiate_chat",
"view_wrap_up",
"view_conference",
"view_consult"
],
"rsid": "db95f093-7a90-43ab-a0d7-7afca15fbec6",
"rsname": "agent-conversation-control"
},
{
"scopes": [
"masked_pii",
"view",
"view_in_conversation",
"manage_in_conversation"
],
"rsid": "5d0a7462-6bc3-4f76-89a4-9259073fb9fd",
"rsname": "customer"
},
{
"scopes": [
"view"
],
"rsid": "2158c6d6-cfdc-4ecb-aab4-8c521ee0d193",
"rsname": "subscribed-list"
},
{
"scopes": [
"manage_state_change"
],
"rsid": "81e4cf55-e5fe-4612-965a-14e6d5888ca2",
"rsname": "state-change"
},
{
"scopes": [
"view"
],
"rsid": "28310ed8-282f-4bda-8254-36cb81382c72",
"rsname": "recording-link"
}
]
}
},
"associatedRoutingAttributes": []
},
"token": null,
"conversationId": "67c1cb75956d765cfc275754",
"role": "PRIMARY",
"userCredentials": null,
"state": "SUBSCRIBED"
}
},
"correlationId": "c47c90e8-efbe-493b-90bf-7c1448217834",
"conversationId": "67c1cb75956d765cfc275754",
"roomInfo": {
"id": "67c1cb75956d765cfc275753",
"mode": "CONTACT_CENTER"
},
"taskId": "8d0e3f28-3094-4f08-8d53-f2758b8bd06d:0b5e04fa-8b51-4aaf-ae6c-aa0004aa38aa"
}