pauseConversation

Event Name	pauseConversation
Event Description	Event is emitted when agent requests to agent manager to hold/pause the conversation
Emitter	Agent Desk

Name	Description	Payload Properties
participantId	type: String ID of the supervisor for whom the event has been emitted
conversationId	type: String ID of the conversation for whom the event has been emitted	-
roomInfo	type: Object	-
duration	type: timestamp For how much time the conversation could be in on hold state
state	type: String desc: "ON_HOLD"

JSON

{
  "participantId": "65a63fee6a264c3b8edece8a",
  "conversationId": "65b3acaec94e6061e70a0ef5",
  "roomInfo":  {
    "id": "65a625609487373651365bfb",
    "mode": "CONTACT_CENTER"
  },
  duration:"1740715196",
  state: "ON_HOLD"
}